Nair Laxmi Narayanankutty
Bengaluru
Summary
Dynamic Training Lead with a proven track record at Clear, excelling in designing impactful training programs that enhance sales effectiveness. Expertise in training design and delivery, coupled with strong leadership skills, has driven significant improvements in team performance and engagement. Passionate about fostering talent and aligning training with business goals.
Overview
7
7
years of professional experience
Work History
Training Lead
Clear
Bengaluru
01.2025 - Current
- Spearheaded comprehensive onboarding and continuous enablement for Enterprise Sales teams across India, EU, and GCC, ensuring consistent readiness and smooth transition into production roles.
- Designed and facilitated role-specific learning journeys combining product mastery, compliance training, sales process knowledge, and tool adoption (CRM, LMS, demo environments).
- Led mock assessments, certification cycles, and performance evaluations, providing actionable feedback and ensuring all new hires met role competency benchmarks.
- Built and maintained training playbooks, SOPs, assessment frameworks, and knowledge repositories to standardize global training quality.
- Collaborated closely with leadership and cross-functional teams to identify capability gaps and deliver targeted enablement programs that strengthened sales effectiveness.
Senior Sales and Product Trainer
ADJ Utility Services (Khatabook)
Bengaluru
11.2022 - 12.2024
- Designed and delivered comprehensive training programs for sales and support team members, focusing on SaaS products and sales strategies.
- Conducted training needs assessments and created engaging training materials to meet the evolving needs of the team.
- Monitored and evaluated training effectiveness through feedback and performance metrics, providing actionable insights for continuous improvement.
- Provided coaching and mentoring, facilitated role-playing activities, and supported the onboarding process for new hires.
- Collaborated closely with the sales and support departments to align training objectives with business goals, and drive process excellence.
- Webinar Planning and Execution: Successfully organized and hosted live webinars on the KB SaaS platform, leveraging YouTube as the primary broadcasting channel. Coordinated all aspects of the webinar, including scheduling, content preparation, and technical setup.
- Content Development: Designed and developed engaging content for the webinars, focusing on key SaaS features, sales strategies, and best practices to drive customer engagement and understanding.
- Audience Engagement: Engaged with participants in real time through interactive Q&A sessions, polls, and feedback surveys, ensuring a high level of interaction and satisfaction.
- Performance Analysis: Monitored and analyzed webinar performance metrics, such as viewer participation and feedback, to evaluate effectiveness, and identify areas for improvement.
Sales & Product Trainer
Flobiz (Mybillbook)
05.2022 - 11.2022
- Managed the inside sales team, delivering training programs for new hires and existing employees across multiple lines of business
- Conducted refresher training, monthly assessments, and developed training content for soft skills, leadership, and employee engagement
- Oversaw the LMS platform and created e-learning content to support continuous learning and development
- Partnered with operations and quality teams to drive process excellence and implement continuous improvements
- Engaged with management to understand business needs and tailored training activities to meet organizational requirements.
Product Trainer
Defmacro Private Limited (Clear Tax)
07.2020 - 05.2022
- Developed and executed training programs for Clear Tax software, including content creation and delivery through workshops, webinars, and e-learning modules
- Created and updated training materials such as manuals, guides, and presentations to ensure clarity and effectiveness
- Evaluated training outcomes and provided coaching to enhance team skills, aligning training with company goals
- Supported the onboarding process and worked with the quality team to drive continuous process improvements.
Quality Analyst & Trainer (Tax GST Inside Sales Process)
Greet Technologies Pvt. Ltd
04.2019 - 05.2020
- Conducted New Hire Training (NHT) to onboard and equip new employees with essential skills for the tax GST inside sales process
- Monitored and evaluated calls for compliance with service level standards, providing detailed feedback for performance enhancement
- Developed and updated training materials to address skill gaps and improve learning outcomes
- Facilitated refresher training sessions and skill enhancement workshops, ensuring continuous development
- Managed month-end closure activities and leveraged customer feedback to drive service quality improvements.
Senior Accounts Process Executive
Greet Technologies Pvt. Ltd
08.2018 - 03.2019
- Managed day-to-day accounting transactions using Tally, ensuring accuracy and efficiency
- Supported customer queries with a strong focus on customer orientation and service excellence
- Handled GST returns filing and reconciliation for tax experts and SME scale businesses, maintaining compliance and accuracy.
Education
Bachelor of Commerce - B.COM (PA)
Nehru Arts And Science College Bharathiar Universe
Tamil Nadu2018
Certificate of Higher Education - Computer Science
Vyasa Vidya Peethom CBSE
Kerala2014
SSLC -
Emmanuel English School Maharashtra Board
Maharashtra2011
Skills
- Expertise in Training Design and Delivery: Proficient in creating and delivering engaging training programs that enhance team skills and performance
- Strong Leadership and Coaching Skills: Adept at mentoring and guiding team members to achieve their professional goals and improve performance
- Effective Communication: Excellent at conveying complex information clearly and concisely, both in written and verbal formats
- Analytical and Problem-Solving Abilities: Skilled at assessing training needs, evaluating effectiveness, and implementing solutions to address performance gaps
Career Overview
- Senior Accounts Process Executive, Greet Technologies Pvt. Ltd. Aug 2018 - March 2019
- Quality Analyst & Trainer (Tax GST Inside Sales Process), Greet Technologies Pvt. April 2019 - May 2020
- Product Trainer, Defmacro Private Limited (Clear Tax). June 2020 - May 2022
- Sales & Product Trainer, Flobiz (Mybillbook). May 2022 - NOV 2022
- Senior Sales and Product Trainer, ADJ Utility Services (Khatabook). Nov 2022 - Dec 2024
- Training Lead, Clear. Jan 2025 - Current
Accomplishments
- Developed and Implemented Training Programs: Successfully designed and executed comprehensive training programs, leading to a 20% increase in overall productivity.
- Enhanced Onboarding Processes: Streamlined onboarding processes, reducing ramp-up time for new hires by 30% and increasing their readiness and confidence.
- Achieved High Training Effectiveness: Consistently received positive feedback on training effectiveness, with a 95% satisfaction rate from participants.
- Led Successful Training Initiatives: Conducted multiple training sessions and workshops resulting in a 25% improvement in team performance and customer satisfaction scores.
Languages
- English
- Hindi
- Malayalam
- Tamil
- Marathi
Declaration
I hereby declare that all the information furnished above is true and genuine to the best of my knowledge.
Place:
Date:
Signature: (Nair Laxmi N.K)
Timeline
Training Lead
Clear
01.2025 - Current
Senior Sales and Product Trainer
ADJ Utility Services (Khatabook)
11.2022 - 12.2024
Sales & Product Trainer
Flobiz (Mybillbook)
05.2022 - 11.2022
Product Trainer
Defmacro Private Limited (Clear Tax)
07.2020 - 05.2022
Quality Analyst & Trainer (Tax GST Inside Sales Process)
Greet Technologies Pvt. Ltd
04.2019 - 05.2020
Senior Accounts Process Executive
Greet Technologies Pvt. Ltd
08.2018 - 03.2019
Bachelor of Commerce - B.COM (PA)
Nehru Arts And Science College Bharathiar Universe
Certificate of Higher Education - Computer Science
Vyasa Vidya Peethom CBSE
SSLC -
Emmanuel English School Maharashtra Board