Hi, I’m
NAIR MANJULLA
Multi Domain Professional - Banking, Insurance & Hospitality
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive and meticulous with over 24 years of experience across Banking & IT Industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
years of professional experience
5
Languages
Work History
Merative India (erstwhileIBM India-Watson Health)
Business Programs Manager (PMO)
02.2022 - Current
Job overview
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Equitas Small Finance Bank Ltd
National Business Manager (TPP-Sales)
05.2021 - 02.2022
Job overview
- Introduced new product lines that complemented existing offerings, increasing overall revenue streams.
- Implemented innovative sales techniques to enhance customer satisfaction and boost sales performance.
- Oversaw budget planning and management, optimizing resource allocation for maximum profitability.
- Provided ongoing mentorship and guidance to team members, fostering professional development and success within the company.
- Leveraged data-driven insights when making strategic decisions about market positioning, pricing structures, advertising campaigns.
Fincare Small Finance Bank Ltd
National Head - Bancassurance
08.2019 - 04.2021
Job overview
- Increased employee productivity by implementing comprehensive training programs and performance evaluations.
- Spearheaded corporate social responsibility initiatives that positively impacted the community while enhancing company reputation.
- Expanded product offerings through research, development, and introduction of innovative products or services.
- Strengthened team collaboration by fostering a positive work environment and promoting open communication.
- Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
- Promoted a culture of continuous improvement empowering employees at every level within the organization to suggest ideas leading to incremental enhancements in operations and overall performance.
- Developed and executed strategic plans for business growth, resulting in increased market share and profitability.
- Navigated complex regulatory environments ensuring compliance across all aspects of the business operations while minimizing potential legal risks.
- Evaluated market trends, competitor analysis, and customer feedback to inform ongoing strategic decision-making and ensure the organization''s continued success.
- Established strong relationships with key industry stakeholders to foster collaboration, partnerships, and joint ventures.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Toyota Tsusho Insurance Broker
Marketing Head - Pan India
10.2018 - 08.2019
Job overview
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Edelweiss Tokio Life Insurance
Independent Advisory
01.2016 - 04.2018
Job overview
- Increased resident satisfaction with personalized support plans addressing individual needs and goals.
- Conducted thorough assessments of residents'' needs, leading to more effective service plans and improved outcomes.
- Implemented evidence-based interventions tailored to each resident''s needs, promoting successful outcomes in the pursuit of independence.
- Provided ongoing case management, ensuring proper coordination of services and monitoring progress towards independence goals.
- Maintained detailed case notes and records tracking resident progress, ensuring accurate documentation for reporting purposes.
- Educated families on available resources and best practices for supporting their loved one''s journey towards independent living.
- Established rapport with residents and their families through open communication channels, fostering trust and collaboration in the pursuit of shared goals.
Mahabaleshwar Holiday Resort
General Manager
10.2012 - 12.2015
Job overview
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Indusind Bank
Branch Head
05.2010 - 08.2012
Job overview
- Developed a high-performing team through targeted recruitment, training, and coaching initiatives.
- Maintained accurate records of all transactions, ensuring audit compliance and data integrity.
- Analyzed competitors'' offerings to position our products more effectively within the market landscape.
- Initiated cross-selling efforts, resulting in increased product penetration among existing customers.
- Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
- Set challenging performance goals for the team, fostering an achievement-oriented culture that drove success across key metrics.
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Maximized employee engagement through regular communication, recognition programs, and team-building activities.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Centurion Bank of Punjab
National Product Manager
04.2007 - 01.2009
Job overview
- Collaborated with R&D team on new product development projects, ensuring alignment with market needs and expectations.
- Reduced time-to-market for new products through efficient project management techniques, resulting in faster ROI realization.
- Led training sessions for sales teams to ensure thorough understanding of product features, benefits, and unique selling points.
- Managed cross-functional teams for successful product launches, ensuring smooth collaboration between departments.
- Streamlined production processes to reduce costs and increase profit margins.
- Utilized data analytics tools to identify emerging trends in the industry, informing future product development priorities.
- Increased customer retention rates by implementing targeted promotional campaigns that addressed specific customer segments'' preferences.
- Prioritized roadmap in order to achieve product goals and metrics.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
ABN AMRO Bank
Manager Client Service
05.2004 - 02.2007
Job overview
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Bank of Punjab
Asst. Branch Manager
08.2002 - 05.2004
Job overview
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Citicorp Credit Service
Territory Sales Manager
07.1999 - 07.2002
Job overview
- Partnered with cross-functional teams such as finance, operations, and customer service to ensure seamless order processing and delivery coordination within the territory.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Spearheaded innovative initiatives aimed at enhancing business growth; worked closely with stakeholders in formulating strategies for lead generation.
- Developed annual territory budget forecasts, ensuring effective resource allocation to maximize profit potential.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Increased sales revenue by developing and implementing strategic territory plans.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Established strong relationships with key clients, boosting customer retention rates.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Exceeded targets by building, directing, and motivating high-performing sales team.
Education
Symbiosis College of Arts & CommercePune
Bachelor of Commerce (Cost Accountancy) from Cost Accountancy
04.2001 - 04.1996
Skills
Performance Management
Operations Management
Verbal and written communication
Customer Relationship Management (CRM)
Cross-Functional Teamwork
Project Management
Business Planning
Sales management
Budget Management
Team Leadership
Excellent and Effective Communication
Team Development and Collaboration
Onboarding and Orientation
Problem-solving abilities
Attention to Detail
Training and Development
Decision-Making
MS Office
Contract Negotiation
Customer Relationship Management
Process Improvement
Cost Control
Accomplishments
- Instrumental in setting up new branches for ABN AMRO and Bank of Punjab.
- Awarded for the best performance during crisis at the branch (Floods of July '05).
- Awarded as top performer consecutively for 2 years in Edelweiss Tokio Life Insurance.
- Won the best Branch Head Award for being Top BM in Investments and Insurance Sales category.
- Achieved the Champion award for consecutively achieving the targets in Citicorp.
- Turned around an inactive and nonperforming branch to an actively participating branch.
Timeline
Business Programs Manager (PMO)
Merative India (erstwhileIBM India-Watson Health)
02.2022 - Current
National Business Manager (TPP-Sales)
Equitas Small Finance Bank Ltd
05.2021 - 02.2022
National Head - Bancassurance
Fincare Small Finance Bank Ltd
08.2019 - 04.2021
Marketing Head - Pan India
Toyota Tsusho Insurance Broker
10.2018 - 08.2019
Independent Advisory
Edelweiss Tokio Life Insurance
01.2016 - 04.2018
General Manager
Mahabaleshwar Holiday Resort
10.2012 - 12.2015
Branch Head
Indusind Bank
05.2010 - 08.2012
National Product Manager
Centurion Bank of Punjab
04.2007 - 01.2009
Manager Client Service
ABN AMRO Bank
05.2004 - 02.2007
Asst. Branch Manager
Bank of Punjab
08.2002 - 05.2004
Symbiosis College of Arts & Commerce
Bachelor of Commerce (Cost Accountancy) from Cost Accountancy
04.2001 - 04.1996
Territory Sales Manager
Citicorp Credit Service
07.1999 - 07.2002