SHWETA NAIR

(Suspect Fraud Team)

• Collaborated with the CAP Remediation Team on ORE cases related to Keystone investigations, ensuring timely resolution of credit failures impacting Card Members.
• Investigated and remediated unsuccessful credit transactions, improving process compliance and ensuring accurate credit functionality through GDM.
• Partnered with cross-functional teams across multiple business lines to investigate fraud trends, identify root causes, and support fraud mitigation initiatives.
• Contributed to the enhancement of fraud detection processes through AI-driven analytics and improved screening techniques, strengthening suspect identification accuracy.
• Participated in projects focused on refining suspect fraud identification workflows, improving operational efficiency and investigative accuracy.
• Supported the development and implementation of reverse claim WB handling procedures, streamlining suspicious claims management and reducing processing turnaround time.
• Collaborated with AI Labs teams to improve filtering methodologies distinguishing genuine fraud from billing disputes, reducing false positives and enhancing investigation quality.
• Maintained high standards of investigative documentation, case handling accuracy, and stakeholder collaboration within a fast-paced fraud operations environment.

(High Risk Transaction)

• Conduct high-risk application reviews, fraud checks, and verification to ensure accurate decision-making.
• Identify suspicious patterns, red flags, and high-risk behavior across applications and transactions.
• Review calls, audits, and transaction-level actions; provide structured feedback to improve team accuracy.
• Collaborate with CHC and Compliance teams to update process documents, knowledge articles, and procedural guidelines.
• Participate in internal initiatives like GBI Coaching & Feedback and knowledge refresher programs.
• Maintain detailed case notes, decision rationale, and documentation for audit readiness.
• Use tools such as CAS, Monocle, Globestar, NASP, CLIC, CSP, Griffin, GO2 for investigations.

(Fraud Verification Team)

• Conducted thorough verification processes by calling applicants on verified lines to confirm the authenticity of submitted requests.
• Analyzed and identified fraudulent activities, preventing potential financial losses.
• Maintained detailed records of all verification calls and findings, ensuring compliance with company policies and regulatory requirements.
• Collaborated with cross-functional teams, including risk management and customer service, to enhance fraud detection methods and streamline verification processes.

• Lead analysis and decision-making for flagged fraudulent applications.
• Conduct thorough reviews to prevent fraudulent approvals and maintain integrity.

(Global New Accounts Team)

• Analyze credit card applications, ensuring thorough assessment and informed decisions.
• Collaborate cross-functionally to update and enhance application processes.
• Demonstrated exceptional performance, resulting in promotion from Senior Analyst.

(Global New Accounts Team)

• Specialized in credit card application analysis, ensuring accuracy and compliance.
• Made informed decisions based on thorough examination and updated information.

(EQUIFAX- Canada & United States)

• Responded to customer inquiries, providing information about products and services.
• Surpassed performance goals by employing resourcefulness and customer-centric solutions.
• Maintained high customer satisfaction through proactive problem-solving.
• Supported internal and external customers as the primary point of contact.
• Handled Canadian Credit Bureau Process (Equifax), delivering top-notch customer service.