Naitik Patel
Ahmedabad
Summary
Admin Support Engineer with expertise in managing ERP systems and resolving application-related issues. Proficient in verifying timesheets, coordinating payroll, and managing communications with stakeholders. Experienced in generating daily client reports and weekly status updates for over 200 engineers. Background includes over two years in Business Development, specializing in lead generation and service delivery, complemented by a postgraduate degree in International Business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Executive (Product Operations)
Datrix IT Services
06.2025 - Current
- Manage and support the company’s newly developed ERP system, providing assistance to employees for any application-related issues or concerns.
- Oversee timesheet management (engineers’ daily work diaries), ensuring accuracy and compliance by reviewing supporting work documents uploaded to Dropbox.
- Coordinate and submit verified timesheets to managers for approval and to facilitate engineers’ payroll processing.
- Manage all ERP-related company emails, including user account creation, access management, and system communications.
- Act as a central point of contact, responding to emails from engineers and coordinating communication with internal stakeholders.
- Prepare and submit daily work status reports to the client via email at the end of each working day.
- Compile and submit timesheet status reports for 200+ engineers, three times every Monday, ensuring timely and accurate reporting.
Business Development Executive
Webcreta Technologies
06.2024 - 04.2025
- Have a knowledge of basic e-commerce platforms like Shopify, Wordpress, Magento.
- Performing role with a Saas base and service base firm for the foreign clients.
- Fetching new leads from foreign market and communicate with them to fulfil their need.
- Hands on experience of a Service base and a Product base.
- During the tenure handling client with their needs with effective communication and negotiations with pricing plan.
- Working in an e-Commerce IT development company with a basic technical knowledge.
Business Development Executive
TestX technologies
06.2023 - 05.2024
- Fetching leads for company and also managing sales target with company premises.
- Also attending some client meeting to understand their requirement in some emergency cases.
- Communicating with clients to understand their requirements.
Business Development Executive
eCodesoft Solutions
01.2023 - 04.2023
- I portrayed myself as a first role of Business development executive.
- During the tenure I managed generating new leads and scheduling interview developers with clients and taking updates.
- Also responsible for sharing price quotations to client and negotiations as well.
Summer Internship
Parth Logistics
06.2022 - 07.2022
- Cold callings and business expansion
Live Project
HomeTown
10.2021 - 10.2021
- Customer interaction and selling
Education
Post Graduate diploma in Management - Marketing and International business
St. Kabir Institute of Business Management
Ahmedabad03.2023
Bachelor of Engineering - Mechanical Engineering
SAL College of Engineering
Ahmedabad04.2019
HSC -
Divyapath Campus
Ahmedabad04.2015
SSC -
Divyapath Campus
Ahmedabad04.2013
Skills
- Lead Generation
- Sales and Negotiation skills
- Relationship Building
- Presentation skills
- Analytical skills
- Market research
- Team work
- Adaptability
- Critical problem solving
- ERP management
- Problem solving
- Technical support
- Data reporting
- Attention to detail
- Time management
- Crisis management
Certification
- Succeed in the workplace from Open University
- Communication skills from University of Leeds from future Learn Platform
Languages
- Hindi
- Gujarati
- English
Personal Information
- Date of Birth: 02/21/98
- Nationality: Indian
Hobbies and Interests
- Travelling
- Reading
- Cycling
Professional Info - Linkedin
https://www.linkedin.com/in/naitik-patel-a3364a188
Self Declaration
I consider myself familiar with development aspects. I am also confident of my ability to work as a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Customer Support Executive (Product Operations)
Datrix IT Services
06.2025 - Current
Business Development Executive
Webcreta Technologies
06.2024 - 04.2025
Business Development Executive
TestX technologies
06.2023 - 05.2024
Business Development Executive
eCodesoft Solutions
01.2023 - 04.2023
Summer Internship
Parth Logistics
06.2022 - 07.2022
Live Project
HomeTown
10.2021 - 10.2021
Post Graduate diploma in Management - Marketing and International business
St. Kabir Institute of Business Management
Bachelor of Engineering - Mechanical Engineering
SAL College of Engineering
HSC -
Divyapath Campus
SSC -
Divyapath Campus