NAJAMUNNISA BEGUM SYED
Chennai
Summary
Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous role through the improvement of support processes to streamline operations and enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
FDG COMPANY
CHENNAI
01.2022 - 07.2024
- Worked closely with management team in setting up goals for enhancing overall quality of service provided by the organisation.
- Established relationships with key stakeholders across multiple departments.
- Built strong relationships with customers by responding promptly to their inquiries.
- Prepared reports summarising customer feedback, trends, opportunities and challenges.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Relations Executive
SRISHA INFRA PVT LTD
CHENNAI
11.2019 - 02.2021
- Worked closely with management team in setting up goals for enhancing overall quality of service provided by the organisation.
- Built strong relationships with customers by responding promptly to their inquiries.
- Created surveys and gathered data from customers regarding product development needs.
- Collaborated with other departments to resolve customer complaints efficiently.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Customer Care Executive
SITEL INDIA
CHENNAI
06.2018 - 09.2019
- Developed and maintained relationships with customers to ensure their satisfaction.
- Gathered customer feedback and reported it to management for further action.
- Managed inbound and outbound customer service calls, ensuring high-quality support.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Analyzed call data to determine areas of improvement in customer care process.
Accounts Assistant
Vikash & Co., Chartered Accountants
Chennai
01.2017 - 04.2017
- Reconciled bank statements on a regular basis.
- Supported external auditors during annual audits by providing requested documents promptly.
- Prepared financial statements and expense documents for management teams.
- Verified and processed invoices from vendors and contacted suppliers regarding billing errors.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Maintained accurate financial records and documentation in compliance with company policies.
- Assisted with tax preparation and filing, including sales tax and income tax returns.
Auditor
Kalyana Sundaram & Associates Chartered Accountants
Chennai
01.2016 - 04.2016
- Worked as an Auditor in an Year End Audit for the FY 2015-2016.
- Worked on SIEBEL and TALISMA softwares.
- Assisted the National and International clients in internal audits.
- Dealt with various clients and solved their queries through emails and over the telephone.
- Provided detailed tax computations, allowances and exemptions given while computing the tax liability to clients.
Education
Bachelor of Commerce - General
The University of Madras
Chennai05.2015
Chartered Accountancy – CPT -
12.2009
Intermediate Education -
Intermediate Board of Andhra Pradesh
Andhra Pradesh03.2009
SSLC -
St Ann’s English Medium High School
Andhra Pradesh03.2007
Skills
- TALLY
- ERP 90
- SIEBEL
- TALISMA
- MS-Word
- MS-Excel
- Spreadsheet
- Power Point
- Information Technology
- SAP (FI & CO)
- Linux Operating system
- Accounting standards
- Communication
- Problem solving
- Multi-tasking
- Quick learner
Skills Achievements Strengths
- Proficient in TALLY, ERP 9.0 and its applications.
- Worked on SIEBEL and TALISMA software’s.
- Expertise working on MS-Word, MS-Excel, spreadsheet and Power Point.
- Underwent intensive course in Information Technology.
- Undergoing Training for SAP (FI & CO).
- Learning Linux Operating system.
- In-depth Knowledge of Accounting standards and its applications.
- Excellent communication, problem solving and multi-tasking skills also quick learner.
Personal Information
Date of Birth: 06/10/92
Roles And Responsibilities
- Worked as an Auditor in an Year End Audit for the FY 2015-2016.
- Worked on SIEBEL and TALISMA softwares.
- Assisted the National and International clients in internal audits.
- Dealt with various clients and solved their queries through emails and over the telephone.
- Provided detailed tax computations, allowances and exemptions given while computing the tax liability to clients.
Other Information
English, Urdu, Hindi, Telugu, Tamil, Available on request., Available to start working immediately.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Telugu
Advanced (C1)
C1
References
References available upon request.
Timeline
Customer Support Specialist
FDG COMPANY
01.2022 - 07.2024
Customer Relations Executive
SRISHA INFRA PVT LTD
11.2019 - 02.2021
Customer Care Executive
SITEL INDIA
06.2018 - 09.2019
Accounts Assistant
Vikash & Co., Chartered Accountants
01.2017 - 04.2017
Auditor
Kalyana Sundaram & Associates Chartered Accountants
01.2016 - 04.2016
Bachelor of Commerce - General
The University of Madras
Chartered Accountancy – CPT -
Intermediate Education -
Intermediate Board of Andhra Pradesh
SSLC -
St Ann’s English Medium High School
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