Summary
Overview
Work History
Education
Skills
Certification
Websites
DECLARATION
Accomplishments
Timeline
Hi, I’m

NAJIL NOUSHAD

Customer Service Executive
Kollam
NAJIL NOUSHAD

Summary

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
year of professional experience
5
Certifications
2
Languages

Work History

AMLOZ INFRA WORLD (EXOTIC)

Customer Service Executive
05.2023 - Current

Job overview

  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Managed over 20+ call per and chat per day that's resulted in 10% growth in business
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

KMML ,[ Kerala Minerals And Metals Limited]

SAFETY OFFICER
10.2022 - 04.2023

Job overview

  • Responded to any emergencies as instructed and with utmost efficiency.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Recognized, documented, and advised on removal of hazards.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Collaborated with other departments to integrate safety in all aspects of organization.

Education

BERF Institute of Safety And Health
Kochi

NEBOSH from Safety And Health
10.2022

Boys HSS
Karunagappally,Kollam

High School Diploma
08.2015 - 2017.07

Skills

    Customer Relationship Management

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Certification

Professional diploma in CRM (Customer Relationship Management)Platforms Management by Udemy

DECLARATION

The abovementioned particulars are accurate to my knowledge and belief. The onus of responsibility lies with me if there is any discrepancy in the information furnished above.

Accomplishments

  • Processed new accounts and suggested additional products and services, increasing purchases by 20% .
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Google Ads Measurement Certification

01-2024

AI Powered shopping Ads certification

12-2023

Google Creative Certification

11-2023

Fundamentals of Digital Marketing

10-2023

Customer Service Executive

AMLOZ INFRA WORLD (EXOTIC)
05.2023 - Current

SAFETY OFFICER

KMML ,[ Kerala Minerals And Metals Limited]
10.2022 - 04.2023

BERF Institute of Safety And Health

NEBOSH from Safety And Health
10.2022

Boys HSS

High School Diploma
08.2015 - 2017.07
NAJIL NOUSHADCustomer Service Executive