Hi, I’m
NAJIL NOUSHAD
Customer Service Executive
Kollam
Summary
SUMMARY
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
year of professional experience
5
Certifications
2
Languages
Work History
AMLOZ INFRA WORLD (EXOTIC)
Customer Service Executive
05.2023 - Current
Job overview
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Managed over 20+ call per and chat per day that's resulted in 10% growth in business
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Answered customer telephone calls promptly to avoid on-hold wait times.
KMML ,[ Kerala Minerals And Metals Limited]
SAFETY OFFICER
10.2022 - 04.2023
Job overview
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Collaborated with other departments to integrate safety in all aspects of organization.
Education
BERF Institute of Safety And HealthKochi
NEBOSH from Safety And Health
10.2022
Boys HSS Karunagappally,Kollam
High School Diploma
08.2015 - 2017.07
Skills
Customer Relationship Management
Certification
Professional diploma in CRM (Customer Relationship Management)Platforms Management by Udemy
DECLARATION
The abovementioned particulars are accurate to my knowledge and belief. The onus of responsibility lies with me if there is any discrepancy in the information furnished above.
Accomplishments
- Processed new accounts and suggested additional products and services, increasing purchases by 20% .
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Google Ads Measurement Certification
01-2024
AI Powered shopping Ads certification
12-2023
Google Creative Certification
11-2023
Fundamentals of Digital Marketing
10-2023
Customer Service Executive
AMLOZ INFRA WORLD (EXOTIC)
05.2023 - Current
SAFETY OFFICER
KMML ,[ Kerala Minerals And Metals Limited]
10.2022 - 04.2023
BERF Institute of Safety And Health
NEBOSH from Safety And Health
10.2022
Boys HSS
High School Diploma
08.2015 - 2017.07
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