Najua Wheeler
Indianapolis
Summary
Experienced professional skilled in setting up and running job-related equipment to complete quality work. Talents include sorting parts and stocking supplies to support team productivity. Equipped with good problem-solving, organizational, and planning abilities.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
4
4
years of professional experience
Work History
Team Member
Tropical Smoothie Cafe
Indianapolis
11.2024 - Current
- Participated in training sessions for new employees when needed.
- Participated in team meetings to discuss strategies for improvement.
- Assisted customers with product selection and ordering process.
- Answered phone calls regarding inquiries about products or services.
- Received, processed, and stocked merchandise in accordance with store policies.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to achieve daily goals.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Monitored expiration dates on food items for freshness assurance.
- Operated cash registers to process payments from customers.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Resolved customer issues promptly in a professional manner.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
Host
Texas Roadhouse
San Antonio
08.2021 - 10.2021
- Served as point-of-contact for resolving guest complaints or special requests.
- Greeted guests upon arrival and provided them with menus.
- Contributed to team efforts by accomplishing related tasks as needed.
- Managed dining room layout to maximize efficiency of staff members.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Managed incoming calls during busy shifts.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
Education
High School Diploma -
LadyBird Johnson High School
San Antonio, Texas05-2023
Skills
- Employee training
- Customer service
- Inventory management
- Sales support
- Cash handling
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Process improvement
- Workplace safety
- Product knowledge
- Operational efficiency
Timeline
Team Member
Tropical Smoothie Cafe
11.2024 - Current
Host
Texas Roadhouse
08.2021 - 10.2021
High School Diploma -
LadyBird Johnson High School