Najuka Dalvi
Pune
Summary
A highly motivated and results-driven professional with over 10 years of progressive experience in management, and customer service. Proven expertise in leading teams, optimizing business operations, and fostering client relationships. Adept at applying diverse skills to achieve organizational goals and drive sustainable growth. Seeking a challenging managerial position to contribute to a dynamic team and leverage extensive experience in a leadership capacity.
Results-driven and knowledgeable administrative professional systematic about handling clerical, marketing and customer-facing tasks to maximize team efficiency and bottom-line performance. Skillfully coordinates simultaneous needs with high-quality support. Seeks every opportunity to bring in new business by monitoring listings, coordinating leads and organizing efficient schedules.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Real Estate Assistant,
Sundarban Agro & Tourism Development
Pune
04.2025 - Current
- Coordinated property listings and marketing materials for client outreach.
- Assisted in scheduling property viewings and managing client communications.
- Maintained accurate records of transactions and client interactions in database systems.
- Conducted market research to support property pricing and investment strategies.
- Collaborated with real estate agents to streamline administrative processes and workflows.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
Manager, Sales and Customer Support
Lakmé
Pune
01.2020 - 01.2025
- Directed and oversaw all daily salon operations, including staff management, inventory control, and customer experience.
- Successfully led a team of cosmetologists, providing mentorship and training to ensure high standards of service delivery and performance.
- Developed and implemented strategic initiatives that enhanced client retention and significantly increased sales revenue.
Back Office Administrator
Stetig Consulting Pvt. Ltd.
Pune
01.2017 - 01.2019
- Acted as a point of contact for employees, addressing inquiries and ensuring adherence to company policies.
- Managed daily administrative tasks to support operational efficiency.
- Coordinated communication between departments for streamlined project execution.
Education
Bachelor of Commerce -
Pune University
Skills
- Team Leadership
- Operations Management
- Strategic Planning
- Customer Relations
- Business Development
- Administrative Support
- Microsoft Office Suite
- Stock Market Trading
- Database management
- Client communication
- Customer relationship management
- Inventory control
- Attention to detail
- Problem solving
- Adaptive learning
- Time management
Additional Information
Stock Market Trading
Languages
- Marathi
- Hindi
- English
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Real Estate Assistant,
Sundarban Agro & Tourism Development
04.2025 - Current
Manager, Sales and Customer Support
Lakmé
01.2020 - 01.2025
Back Office Administrator
Stetig Consulting Pvt. Ltd.
01.2017 - 01.2019
Bachelor of Commerce -
Pune University