●Good at doing Art and Craft ●Well versed with Microsoft office ●Good at writing Articles ●Good at Managing an Event ●ParticipatedinNewspaperDressInterChallenge Competition in 2016-17
NAJVOT KAUR
Senior Analyst
New Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Senior Analyst
NATWEST GROUP
06.2022 - Current
- Receiving Complaints: Handling initial complaints from customers, clients, or stakeholders via various channels like phone, email, or in-person.
- Assessing Complaints: Evaluating the nature and severity of complaints to determine the appropriate response or resolution strategy.
- Investigating Issues: Conducting thorough investigations to understand the root cause of the complaint. This may involve gathering information, reviewing relevant documents, and speaking with involved parties.
- Resolution: Developing and implementing solutions to address and resolve complaints effectively. This may include coordinating with other departments or teams to ensure a comprehensive resolution.
- Communication: Keeping complainants informed about the progress of their issues and providing clear, timely updates. Ensuring that communication is professional, empathetic, and constructive.
- Documentation: Maintaining detailed records of complaints, investigations, and resolutions. This helps in tracking trends, analyzing patterns, and ensuring compliance with organizational policies.
- Feedback: Collecting and analyzing feedback from customers to identify areas for improvement in products, services, or processes. This information can be used to drive continuous improvement.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Customer Service Executive
MUTHOOT FINCORP
12.2017 - 9 2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Assistant Manager(RBB)
HDFC BANK LTD
09.2020 - 06.2022
- Worked under pressure towards meeting successful achievement daily sales targets
- Boosted branch production and revenue by consistently meeting monthly and quarterly sales goal.
- First hand in taking customer interactions and managing with they are processed
- Cross sell of banking products which includes assets and liabilities (personal loans, housing loans, auto loans, saving accounts, investments etc).
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Skills
Ability to multi-task and work efficiently and effectively to meet required deadlines
Working knowledge of the banking sales industry
Ability to learn quickly and apply knowledge
Sufficient knowledge of basic banking procedures Verbal, written and interpersonal communication skills
Ability to work in a team environment
Networking and negotiation skills
Flexible with a changing environment
Client management
Performance monitoring
Knowledge of business operations
Positionforresponsibilities
- CORE TEAM (LEADERS FOR TOMORROW, DYAL SINGH COLLEGE) (2nd year) - Completing the duties at the event.
- CREATIVE TEAM (LEADERS FOR TOMORROW, DYAL SINGH COLLEGE) (2nd year).
Projects
ADAP - ADOPT A PLANT - Plantation of trees. ADAR - Educating People About Ragging. CLEANLINESS - Cleaning of Streets. COLLECTION DRIVE AND SHARAMDAAN - Collecting clothes for people and donating them to the needy.
Interests
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)
Timeline
Senior Analyst
NATWEST GROUP
06.2022 - Current
Assistant Manager(RBB)
HDFC BANK LTD
09.2020 - 06.2022
Customer Service Executive
MUTHOOT FINCORP
12.2017 - 9 2020