●Good at doing Art and Craft ●Well versed with Microsoft office ●Good at writing Articles ●Good at Managing an Event ●ParticipatedinNewspaperDressInterChallenge Competition in 2016-17
NAJVOT KAUR
Senior Analyst
New Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Senior Analyst
NATWEST GROUP
06.2022 - Current
- Receiving Complaints: Handling initial complaints from customers, clients, or stakeholders via various channels like phone, email, or in-person.
- Assessing Complaints: Evaluating the nature and severity of complaints to determine the appropriate response or resolution strategy.
- Investigating Issues: Conducting thorough investigations to understand the root cause of the complaint. This may involve gathering information, reviewing relevant documents, and speaking with involved parties.
- Resolution: Developing and implementing solutions to address and resolve complaints effectively. This may include coordinating with other departments or teams to ensure a comprehensive resolution.
- Communication: Keeping complainants informed about the progress of their issues and providing clear, timely updates. Ensuring that communication is professional, empathetic, and constructive.
- Documentation: Maintaining detailed records of complaints, investigations, and resolutions. This helps in tracking trends, analyzing patterns, and ensuring compliance with organizational policies.
- Feedback: Collecting and analyzing feedback from customers to identify areas for improvement in products, services, or processes. This information can be used to drive continuous improvement.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Customer Service Executive
MUTHOOT FINCORP
12.2017 - 9 2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Assistant Manager(RBB)
HDFC BANK LTD
09.2020 - 06.2022
- Worked under pressure towards meeting successful achievement daily sales targets
- Boosted branch production and revenue by consistently meeting monthly and quarterly sales goal.
- First hand in taking customer interactions and managing with they are processed
- Cross sell of banking products which includes assets and liabilities (personal loans, housing loans, auto loans, saving accounts, investments etc).
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Skills
Ability to multi-task and work efficiently and effectively to meet required deadlines
Positionforresponsibilities
- CORE TEAM (LEADERS FOR TOMORROW, DYAL SINGH COLLEGE) (2nd year) - Completing the duties at the event.
- CREATIVE TEAM (LEADERS FOR TOMORROW, DYAL SINGH COLLEGE) (2nd year).
Projects
ADAP - ADOPT A PLANT - Plantation of trees. ADAR - Educating People About Ragging. CLEANLINESS - Cleaning of Streets. COLLECTION DRIVE AND SHARAMDAAN - Collecting clothes for people and donating them to the needy.
Interests
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Advanced (C1)
Timeline
Senior Analyst
NATWEST GROUP
06.2022 - Current
Assistant Manager(RBB)
HDFC BANK LTD
09.2020 - 06.2022
Customer Service Executive
MUTHOOT FINCORP
12.2017 - 9 2020
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