Najwa Sadiya
Bangalore
Summary
Experienced operations assistant with a strong background in airport operations, ensuring smooth and efficient functioning of daily activities. Proven ability to handle diverse tasks, coordinate logistics, and provide exceptional customer service. Demonstrated expertise in compliance protocols as a compliance associate at Amazon, ensuring adherence to regulations and promoting a culture of ethical business practices. A dedicated and detail-oriented professional committed to delivering results in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Compliance Associate
Amazon Development Centre
BANGALORE
07.2021 - 11.2023
- Evaluated and reported violations of rules, regulations, policies, and procedures
- Proficiently classified products based on Standard Operating Procedures (SOP), including sensitive topics
- Followed SOP and instructions from managers to ensure efficient and high-quality work
- Contributed process improvement ideas to enhance efficiency, quality, and customer experience
- Provided guidance and updates to stakeholders for Lead/Manager review
- Created and ran formal reports to track trends within daily data, improving processes and procedures
- Created SOPs and represented the team in AU program stakeholder decisions
- Identified differences between available products on Amazon website and customer documents
- Audited lab reports provided by customers to ensure compliance with government rules and regulations.
- Reviewed and updated the compliance policies to ensure regulatory compliance.
- Investigated and reported on any violations of laws or regulations.
- Participated in meetings with senior management to discuss current compliance issues.
- Analyzed data from various sources to identify patterns that may indicate a violation of rules or regulations.
- Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.
- Monitored compliance risk controls to identify deviations and offer recommendations.
Operations Assistant
Bangalore international airport
06.2019 - 07.2021
- Assisted customers with queries and facilitated recalls of hazardous products, prioritizing human health
- Assisted sellers with onboarding products and suppressing unauthorized and non-compliant items from Amazon
- Identified gaps between customers and Amazon, providing root cause analysis
- Monitored government websites for product recalls and Amazon customer reviews to enhance service delivery
- Verified seller documents to prevent fraud and implemented syntax on automation tools to minimize errors during review
- Prepared FTE productivity reports and analyzed ETY to monitor operational health
- Prepared operational maturity trackers to assess process health parameters
- Equitably distributed workloads to ensure timely completion with precision.
- Assisted in developing and implementing operational strategies to ensure efficient operations.
Internship
Pune international Airport
Pune
04.2018 - 06.2018
- Gathered data for market research projects and analyzed findings to make recommendations.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Created status reports on operational activities.
Internship
sparsh hospital
BANGALORE
04.2017 - 05.2017
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Audited company's legal documents to verify compliant policies and procedures.
Education
MBA aviation and airport management and international business -
Jain University
05-2019
B.com -
Mount Carmel College
03-2017
Skills
- Technological Aptitude
- Compliance
- Evaluation
- Reporting
- Policies and Procedures
- Product Classification
- Standard Operating Procedures (SOP)
- Process Improvement
- Customer Experience
- Stakeholder Communication
- Data Analysis
- Report Generation
- Trend Tracking
- SOP Creation
- Stakeholder Representation
- Product Comparison
- Audit
- Government Rules and Regulations
- Risk Management
Languages
English
First Language
Urdu
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
kannada
Upper Intermediate (B2)
B2
French
Beginner
A1
Affiliations
- Reading
- Painting
Certification
- microsoft excel
- aviation legality courses
Timeline
Senior Compliance Associate
Amazon Development Centre
07.2021 - 11.2023
Operations Assistant
Bangalore international airport
06.2019 - 07.2021
Internship
Pune international Airport
04.2018 - 06.2018
Internship
sparsh hospital
04.2017 - 05.2017
MBA aviation and airport management and international business -
Jain University
B.com -
Mount Carmel College
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