NaKayla Bray
Indianapolis
Summary
Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
As current shift supervisor, I also try to create a positive and productive work environment for not only for customers but also for my baristas. Making sure everyone has a good experience coming into my store. Helping out where I’m needed.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Barista Trainer
Starbucks
Indianapolis
05.2023 - Current
- Trained new baristas on beverage preparation and customer service techniques.
- Developed training materials and resources for ongoing employee education.
- Oversaw daily operations to ensure compliance with company standards.
Shift Supervisor
Starbucks
Indianapolis
03.2022 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels and placed orders to maintain stock availability.
- Handled customer inquiries and resolved issues promptly and effectively.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Provided on-the-job training to new staff members.
- Ensured adherence to food safety regulations and cleanliness standards.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assisted customers with product selection when needed.
- Maintained accurate records of daily transactions and deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Checked orders for quality and completeness.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Utilized POS systems efficiently for order processing and inventory management.
- Identified needs of customers promptly and efficiently.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved conflicts between staff members in a timely manner.
- Trained new employees on company policies and procedures.
Education
Bachelor of Arts - Communications
Indiana State University
Terre Haute, IN 08.2017 - 12.2021
Ben Davis High School
Indianapolis, INSkills
- Beverage preparation
- Employee training
- Customer service
- Inventory management
- POS systems
- Workflow optimization
- Team leadership
- Conflict resolution
- Food safety compliance
- Time management
- Problem solving
- Professional communication
- Coffee brewing
- Espresso preparation
- Order taking
- Barista mentoring
- Health and safety compliance
- Sales proficiency
- Staff coaching
- Cleanliness standards
- Supply ordering
- Safe food handling
- Basic math
- Friendly and outgoing
- Opening and closing duties
- Team player
- Multitasking and organization
Timeline
Barista Trainer
Starbucks
05.2023 - Current
Shift Supervisor
Starbucks
03.2022 - Current
Bachelor of Arts - Communications
Indiana State University
08.2017 - 12.2021
Ben Davis High School