Naki Ahmad
Delhi
Summary
Dynamic Franchise Support Manager at ICA Edu Skills Pvt. Ltd. with a proven track record in stakeholder management and employee development. Expert in implementing innovative strategies that enhanced customer service and improved support capabilities. Adept at training and mentoring teams, driving continuous improvement, and fostering strong client relationships to achieve business objectives.
Overview
10
10
years of professional experience
Work History
Franchise Support Manager
ICA Edu Skills Pvt. Ltd.
New Delhi
05.2022 - Current
- Facilitated reaching target JG admission numbers.
- Conducted extensive market research and interviewed customers to create a new marketing strategy.
- Seminar delivery at colleges, schools, and tuition centers.
- Provided strategic collaboration with both center staff and placement officers to ensure operational efficiency.
- Implemented company-wide policy changes and initiatives to improve support capabilities.
- Trained new employees on company policies and procedures related to customer service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated employee performance against established objectives and standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed data to identify opportunities for improving support levels.
- Provided specialized knowledge for complex customer inquiries.
Project Coordinator / Skill Center Manager
Marg Erp Ltd.
Delhi
06.2018 - 03.2022
- Conducted candidate selection processes in coordination with district DPMs for new batch enrollments.
- Ensured accurate tracking of candidates' placements.
- Facilitated CAAF filling and submission in PMKVY and Seekho Aur Kamao projects on Skill India.
- Ensured project-related compliance completion was checked thoroughly.
- Implemented strategies for launching a new center as part of Skill India's PMKY Project.
- Enabled the successful submission of RFPs by providing thorough documentation assistance.
- Developed and monitored key performance indicators to track center achievements and goals.
- Established partnerships with community organizations to promote center programs and services.
- Evaluated job performances of team members regularly through feedback sessions.
- Implemented benchmarks for service excellence and reviewed team performance.
Marketing Executive
SAN Trading Company
Delhi
07.2015 - 03.2018
- Executed strategies aimed at expanding the network of distributors in the tea bag market.
- Facilitated resolution of customer issues with professional handling.
- Work on building a healthy relationship with the client for the future and the smooth running of the business.
- Work on solving customer and client queries.
- Weekly visits to clients for proper work and support.
- Manage all client, vendor, and stakeholder relationships, negotiating contract terms, scope, and deadlines.
- Guided the creative direction of advertising and promotional materials to ensure brand consistency.
- Developed marketing strategies based on corporate objectives and market trends.
Education
Masters of Business Administration - Finance & Marketing
Punjab Technical University
Rajpura, Punjab06-2015
Bachelor Of Business Administration - Business Administration And Management
Punjab Technical University
Rajpura, Punjab06-2013
Skills
- Franchise development
- Operations management
- Marketing strategy development
- Market and competitive analysis
- Project coordination
- Program management
- Documentation management
- Team development
- Staff leadership
- Compliance monitoring
Accomplishments
- Successfully completed MANAS Project in 3 States and received 2nd Trans from Govt.
- Successfully completed DDU-GKY Project in Uttarakhand States, received 2nd Trans from Govt. and filled documents for 3rd Trans.
- Received Reward 'Pat on the Back' for the excellent performance in Marg Erp Ltd.
- Achieved 1st position in MBA final year.
Projects
Jetking India, A study on 'PUBLIC REALATION' of JETKING INDIA., Rohini, Delhi, Delhi, 06/01/14, 07/30/14, Check the awareness level of people about Jetking India courses and study the relationship with clients.
Timeline
Franchise Support Manager
ICA Edu Skills Pvt. Ltd.
05.2022 - Current
Project Coordinator / Skill Center Manager
Marg Erp Ltd.
06.2018 - 03.2022
Marketing Executive
SAN Trading Company
07.2015 - 03.2018
Masters of Business Administration - Finance & Marketing
Punjab Technical University
Bachelor Of Business Administration - Business Administration And Management
Punjab Technical University
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