NAKKA SANDEEP GOUD

Key Achievements and Responsibilities:

• Integrated and updated software products to boost system compatibility.
• Orchestrated integration and communication of software upgrades.
• Configured and tested Windows Server operating systems with roles features.
• Implemented internet and intranet applications on multiple platforms.
• Installed and configured network printers and other peripheral devices.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Identified and resolved network congestion issues and bottlenecks.
• Implemented and maintained virtual private networks.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Monitored networks and network devices to resolve technical problems quickly.
• Evaluated software products to determine compatibility with existing systems.
• Researched and recommended new technologies and strategies for improving system performance.
• Planned and implemented upgrades to system hardware and software.
• Created a custom system using Zoho Creator to streamline asset management and IT help desk processes
• Integrated user-friendly interfaces, automated notifications, and role-based access controls, improving response time and data security.
• Offered comprehensive training to end-users and teams, ensuring successful system adoption and optimal utilization.

Role Overview: As the IT Head in a startup company, I played a pivotal role in establishing and maintaining the organization's IT infrastructure and systems. My responsibilities encompassed a wide range of technical and managerial duties aimed at ensuring seamless IT operations to support the company's growth.

Key Responsibilities:

1. Server Installation and Maintenance:

• Installed and configured servers, with a focus on Windows Server 2012 R2.
• Ensured the continuous availability of critical company data and applications through routine server maintenance.

2. Domain Controller Management:

• Acted as the custodian of the company's domain controller, overseeing user access, security, and permissions.

3. Networking Expertise:

• Managed the company's network infrastructure, including the configuration of firewalls and VPNs.
• Ensured secure and efficient data transmission within the organization.

4. Accounting Software Support:

• Installed and provided ongoing support for essential accounting software, including Tally ERP, Saral Tax Office, and Zoho Books.
• Ensured the accurate recording and processing of financial data.

5. Web Application Development:

• Developed a comprehensive web application using Zoho Creator, covering key business areas such as HR, Sales, Operations, and Billing.
• Integrated the web application with other systems to facilitate seamless data exchange, particularly for Zoho Books Payroll.

6. IT Department Leadership:

• Managed the IT department, overseeing the work of IT staff and providing training and guidance.
• Fostered a collaborative and productive team environment.

7. Network and System Performance:

• Monitored network and system performance, promptly addressing any issues or anomalies.
• Conducted routine troubleshooting, security patching, and system maintenance to ensure optimal functioning.

8. IT Operations Coordination:

• Coordinated IT operations activities to align with the company's daily business needs.
• Ensured that IT systems and services were effectively supporting the organization's objectives.

9. Executive Collaboration:

• Collaborated closely with the executive team and CEO to maximize development efficiencies and address technology-related challenges.
• Provided strategic guidance on short-term and long-term IT system upgrade requirements based on organizational goals.

• Position: Joined on 14-May-2014 as an Implant.
• Responsibilities:
• Managed shipment inwards and outwards, ensuring timely and accurate processing.
• Prepared comprehensive documentation for procurement certificates, including RWC (Restricted Weapons Certificate) and IUT (Inward/Outward Under Tacking) certificates.
• Specialized in debonding procedures, which included:
• Premise debonding: Ensured the safe and lawful debonding of goods.
• Goods debonding: Oversaw the step-by-step process of releasing bonded goods.
• Secured necessary approvals from Customs officers, coordinating with various range offices such as SEZ (Special Economic Zone), VSEZ (Visakhapatnam Special Economic Zone), and STPI (Software Technology Parks of India).
• Cleared air cargo shipments, managing customs clearance and compliance procedures.
• Achievements: Promoted to Team Leader.
• From 2016:
• Started handling STPI (Software Technology Parks of India) and EOU (Export Oriented Unit) clients, including:
• EI DUPONT INDIA.
• PIONEER HI-BREAD.
• THERMO FISHER.
• CELKON MOBILES (MANUFACTURER UNIT).
• FIRST AMERICA INDIA PVT LTD.
• TCS (TATA CONSULTANCY SERVICES).
• NCR CORPORATION.

• Trained in handling emergency calls and dispatching ambulance services.
• Promoted to Team Leader within 1 year.
• Managed in-bond and out-bond processes.
• Received recognition as the Best Employee for exceptional performance.
• Worked from May 2012 to December 201