Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nakul Dev

Cloud Engineer
Bengaluru

Summary

Accomplished AWS Cloud Support Engineer with a proven track record at AWS and Red Hat, specializing in Linux, AWS services, and Kubernetes. Expert in enhancing cloud infrastructure security, fault tolerance, and disaster recovery. Demonstrated leadership in guiding teams towards adopting cloud solutions efficiently, with a strong focus on technical problem-solving and customer satisfaction.

Overview

8
8
years of professional experience
6
6
Certifications

Work History

Cloud Support Engineer - Devops

Amazon Web Services(AWS)
04.2020 - Current
  • Helping customers to run their IT infrastructure on AWS Cloud.
  • Advise AWS customers on AWS best practices.
  • Certified as a Subject Matter Expert(SME) within AWS for EC2-Linux Service.
  • Assist customers to secure their cloud infrastructure, ensure high availability, fault tolerance and disaster recovery.
  • Helping customers to adopt and migrate to Cloud with less hassles.
  • Leverage customer support experience to help AWS internal service teams to improve services.
  • Applying advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
  • Drive customer communication during critical events as an SME for the service.
  • Providing Technical Support on AWS Cloud Services such as EKS, ECS, EC2, ECR, Fargate, ELB, AutoScaling,IAM,VPC,EBS,Systems Manager, EFS.
  • Helping customer to troubleshoot performance issues and implementing best-practices in Cloud Environment.
  • Build and configured virtual datacenter in the AWS Cloud to support Enterprise Data warehouse hosting including VPC, Public and private subnets, Security Groups, Route Tables.

Technical Support Engineer - Networking

Red Hat
09.2016 - 03.2020
  • Work on complex high severity customer cases of Linux Administration,
    networking, kernel domain.
  • Handle all high severity, production down, RCA and configuration
    queries
  • In depth packet capture analysis using tcpdump and wireshark
  • Configuring software loadbalancer like HAproxy, Keepalived
    Troubleshooting issues related to network bonding, teaming, Network Manager, iptables,firewalld, packet drops and various other networking technologies
  • Experience in handling issues related to various protocols like ICMP, TCP,UDP, VRRP, SCTP, VxLAN etc
  • Manage systems security with firewalld/Iptables, hardening and
    patching
  • Resolve customer problems via telephone, email or remote access
    Coaching new hires to get familiar with Linux and networking domain
  • Part of WorkFlow and Documentation team
  • Report Bugs to Engineering and Collaborate with them in getting them
    fixed
  • Member of Technical hiring panel

Intern

Red Hat
02.2016 - 09.2016
  • Installation of the OS (RHEL 5,6,7) on the servers
  • Working with DNS, DHCP, TCP/IP, YUM and RPM, Apache, NFS, Bash
    scripting, cron jobs, etc
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Participated in workshops and presentations related to projects to gain knowledge.

Education

Bachelor of Engineering - Electronics And Communications Engineering

Coorg Institute of Technology
Mysore, India
04.2001 -

High School Diploma -

St. Anne’s Higher Secondary School
Kottayam, India
04.2001 -

High School Diploma -

De Paul E.M.H.S.S
Kottayam, India
04.2001 -

Skills

Linux

AWS

Elastic Compute Cloud(EC2)

Elastic Kubernetes Service(EKS)

Elastic Container Service(ECS)

Networking

Tcpdump

Wireshark

Virtual Private Cloud(VPC)

Systems Manager(SSM)

Certification

Certified Kubernetes Administrator

Timeline

Cloud Support Engineer - Devops

Amazon Web Services(AWS)
04.2020 - Current

Technical Support Engineer - Networking

Red Hat
09.2016 - 03.2020

Intern

Red Hat
02.2016 - 09.2016

Bachelor of Engineering - Electronics And Communications Engineering

Coorg Institute of Technology
04.2001 -

High School Diploma -

St. Anne’s Higher Secondary School
04.2001 -

High School Diploma -

De Paul E.M.H.S.S
04.2001 -

Similar Profiles

CREATE PROFILE
Nakul DevCloud Engineer