Nakul Dev
New Delhi
Summary
Versatile Service Executive highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training. Hardworking and reliable with excellent attention to detail.
Overview
4
4
years of professional experience
Work History
Senior Service Expert
Vistara, Praxis
03.2024 - 09.2024
- Provide effective solutions to resolve any issues.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
Senior Service Expert
DoorDash, Teleperformance
04.2023 - 01.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Read and followed technical documentation to complete accurate repairs.
- Retained accurate records of purchases, titles and sales.
- Corrected faults and maximized performance by rebuilding systems and individual components.
Advisor, Customer Relation
Amazon, Concentrix
07.2020 - 12.2022
- Processed customer data precisely and discreetly, maintaining data protection compliance.
- Used innate communication and active listening skills to develop positive rapport with telephone and in-person customers.
- Handled customer grievances and escalated issues.
- Co-ordinated with manager to help and resolve the queries of customer.
Core Team Member
Lufthansa, Reservation Date Maintenance
02.2021 - 08.2021
- Developed and update the fares in applications with consistent quality and reliable on-time delivery.
- Worked alongside team members and leaders to create and collect the fares information.
- Gathered analytics data using different application to create the fares.
Education
Bachelor of Arts - History
Moti Lal Nehru College, University of Delhi
South Campus, New Delhi01-2019
High School Diploma -
Army Public School
Delhi Cantt01-2016
Skills
- Active Listening
- Fluent in English
- Team management
- Effective Communication
- Time Management
- Deadline-orientated
- Customer consulting
Timeline
Senior Service Expert
Vistara, Praxis
03.2024 - 09.2024
Senior Service Expert
DoorDash, Teleperformance
04.2023 - 01.2024
Core Team Member
Lufthansa, Reservation Date Maintenance
02.2021 - 08.2021
Advisor, Customer Relation
Amazon, Concentrix
07.2020 - 12.2022
Bachelor of Arts - History
Moti Lal Nehru College, University of Delhi
High School Diploma -
Army Public School
Similar Profiles
Hara MerentitiHara Merentiti
Preschool Teacher at Kindergarden Shool "PRAXIS & PRAXIS"Preschool Teacher at Kindergarden Shool "PRAXIS & PRAXIS"
EBRAHIM AINASEBRAHIM AINAS
Customer Service Executive - AISATS at Vistara Airlines, AIR INDIACustomer Service Executive - AISATS at Vistara Airlines, AIR INDIA
Rajesh KinayathRajesh Kinayath
Crisis Management/ Emergency Response Plan (ERP) Head at Tata SIA Airlines Ltd, VistaraCrisis Management/ Emergency Response Plan (ERP) Head at Tata SIA Airlines Ltd, Vistara
Rakesh SharmaRakesh Sharma
Cloud Operations Manager at CloudEQ software Pvt LtdCloud Operations Manager at CloudEQ software Pvt Ltd
Ankit MishraAnkit Mishra
Assistant Revenue Manager at JüSTa Hotels & ResortsAssistant Revenue Manager at JüSTa Hotels & Resorts