Nakul Kabra
Senior Business Manager
Udaipur
Summary
Highly accomplished, results-driven, multi-flair techno commercial professional with International experience (London, Europe, East Africa, Dubai, Singapore, Philippines, Indonesia, Malaysia, Canada) in project management, sales & marketing & operations. Adept at managing a supply chain, developing strategic sourcing and managing technical projects and business functions, maximizing profitability and efficiency and to establish effective relationships with all levels of management and employees. Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Business Development Manager
IndiaNIC Infotech Limited
Mumbai
04.2021 - Current
- Brand Building and Brand strategy - pitching IT Solutions and Services to the client
- Contacting potential clients to establish rapport and arrange meetings
- Understanding/Conceptualizing the idea and help the prospects to give their idea a shape (build product suiting requirement as per the client’s needs)
- Gathering & analyzing requirements, improvising process flows, delivering presentations & demonstrations
- Working alongside Technical Team, Project Manager, Business Analyst to ensure effective project implementation and healthy pipeline
- Managing Customer's Accounts from Techno commercial perspective along with technical team for IT Solutions in Travel/Hospitality/BFSI/Healthcare & POS verticals
- Building rapport and establishing credibility with account stakeholders
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Facilitated business by implementing practical networking techniques.
Country Manager
EC-Council
Mumbai
06.2020 - 04.2021
- Handling Enterprise Business across Africa and Malaysia
- Connect with the areas of business opportunity and growth for the business unit
- Build and Maintain and further foster relationships with current & new clients
- Preparing Proposals as per the requirement
- Connect to leads through Linkedin Sales Navigator, Cold Calls, Email Campaigns and other channels
- Develop CRM database
- Provide continuous feedback on competitive activities within assigned clients
- Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
- Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
Senior Business Development Manager
Intelegain Technologies
Mumbai
03.2019 - 03.2020
- Connect with the areas of business opportunity and growth for the business unit
- Build and Maintain and further foster relationships with current & new clients
- Gathering requirements from the clients, preparing/analysing the scope of work
- Preparing Proposals as per the scope of work
- Work on strategy and approach to win back lapsed clients
- Customize sale strategy to be relevant with long tail clients
- Develop CRM database
- Develop plans to cross-sell and introduce new services to current clients
- Build the company’s positive image through active participation in professional associations and industry conferences/seminars
- Contribute to new business initiatives and participate in the development and launch of new services
- Provide continuous feedback on competitive activities within assigned clients
- Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
- Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
- Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Business Product Manager
Maximus Infoware
Mumbai
03.2018 - 03.2019
- Worked closely with customers on the technical requirements to provide technical solutions –
- Identified requirements, including technical details sufficient for product definition
- Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication
- Understanding and capturing client's business and technical requirement
- Building architecture and process flows
- Recruit and develop relationship with new partners in the APAC, Europe and US territories
- Exhibiting in International BFSI Technology Exhibitions: o Seek & Identify prospective international prospects and initiate contact o To showcase our BFSI Technology products to Top Management or Delegates of BFSI companies
- Gathering requirements from the clients & analysing the GAPs
- Product: HRMS with Manpower planning Budget o Description: Human Resources Management Solution for the Banks o Gathering requirements o Breaking the whole system into modules o Drawing & mapping the process flows for each module o Identifying the features to be added to the product to possess the market space
- For Eg
- Proposed vs Actual Budget, etc
- O Designing the Dashboard & multiple Reports o Working on the process flows of different Modules like Admin
- Module, User Module, System Setup, Branch, Bank Setup,
- Employee Setup, Department Level Budget Setup o Working with the team of Designers & Developers to get the back-office system designed & developed
- In-house Product: All in one contactless Transit Smart Card o Description: Offers a single wallet with multiple purposes like transit,retail, ecomm etc
- O Researching about the smart card emv technology and building
- Architecture and process flow
- Product: Fraud and Risk Management System o Description: FRMS for the Bank o Gathering requirements o Shared the project plan with the client with the key deliverables o Breaking the whole system into Processes of Prevention, Detection and Reaction o Designing a rule engine with common rules and user configurable ability o Drawing & mapping the process flows for each module
Customer Account Manager
Puratech Solutions
Mumbai
03.2015 - 03.2018
- Handling clients of the segments: USA, Canada, Estonia, London, East Africa,
- Middle-East, APAC etc
- Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication
- Created project plans encompassing all phases of delivery, from requirements through completion
- Working with clients’ functional and technical implementation teams, scoping the technical work, selecting resources
- Evaluating product concept, benchmarked competitive products, gathered user needs, functional specifications, Facilitated technical discussions between project stakeholders
- Responsible for providing program facilitation through planning, organizing, coordinating, and monitoring implementation activities
- Assist with project management and working across multiple geographies and time zones
- Monitored and managed multiple projects while maintaining quality guidelines
- Ensured that project goals were meant according to completion schedules
- Coordinated with clients to prepare project presentations
- Oversaw project outsourcing as necessary
- Exhibiting in International Travel Technology Exhibitions periodically: o Understanding client’s pain points and assisting them with the solutions o Seeking & Identifying prospective international prospects and initiate contact o Negotiating with international prospects to close the deals o Cross selling the products to suit their requirement o Showcasing Travel Technology products to CEO's and MD's of various companies, closed many deals in the exhibition itself
- Traveling Internationally to support existing clients
- Gathering requirements from the clients & analysing the GAPs
- Product: eCheckinn o Description: Property Management Solution for all the mid or small sized properties: Bungalows, Hotels, Guest Houses or Apartments o Developing product from concept to execution o Breaking the whole system into modules o Drawing & mapping the process flows for each module o Identifying the features to be added to the product to possess the market space
- For Eg
- Split/Extend Reservation, Quick Checkin/Checkout with single click and many more o Designing the Dashboard & multiple Reports o Working on the process flows of different Modules like Admin Module, User
- Module, System Setup, Property Setup, Contract Setup, Reservation Module &
- POS o Working with the team of Designers & Developers to get the back-office system designed & developed
- Product: FMS (Fleet Management System) o Description: This is one stop solution for all the fleets or vehicles management & the management of trips, inclined to travel industry o Breaking the system into different modules
- For Eg
- Locations, Vehicle Setup,
- Service Setup, Parts Setup, Tyre Setup, Fuel Setup, Trip Setup etc
- O Preparing the flow diagram and mapping the processes o Working with the team of Designers & Developers to get the back-office system designed & developed
- Product: eTOS (Travel Operations Solutions) o Description: This is one stop single platform web-based solution for all the
- Back office operations of Inbound, Outbound, Group & Coach Tour Operators, from creating enquiry to quotations, to make the booking and generating vouchers etc
- Also handles basic accounting
- Presenting product demos of our products and also offering integrations with various
- APIs of Airlines like Amadeus, Galileo, Mystifly, Python, etc., for Hotels: Jac travel,
- GTA, Tourico, TBO, etc
- And payment gateways like Billdesk etc
- To the end-users: conducting on-site or remote product demos for end-users at far off location.
Entrepreneur
SKAN Exim/Sunshine Synthetics
Bhilwara
12.2012 - 03.2015
- Erection and commissioning of 32 Tsudakoma 205i Airjet Looms
- Handled various stages in the production of textile design and manufacturing
- Managing key factors for timely and efficient performance in weaving (Beam length,
- Warp Breakages, Knotting time, Damages etc.)
- Ensured fabrics and materials aligned with company and local specifications
- Analyse complex scenarios and use creative problem-solving to turn challenges into profitable opportunities
- Managing maintenance technicians to overcome production hold-ups, such as machine faults
- Direct all organizational operations, policies, and objectives to maximize productivity and returns
- Interview, appoint, train, and assign responsibilities to department managers
- Monitor cost-effectiveness of operations and personnel using quantitative data, offering feedback and making cuts where necessary
- Coordinate and approve budgets for product development, marketing, overhead, and growth
- Attended material tradeshows and business conferences to meet contacts and stay abreast of current trends
Engineer
Videocon Industries
Aurangabad
08.2011 - 12.2012
- Product: Localization of mobile phone manufacturing o Description: Based on the localization of Mobile Phone Manufacturing from
- China Developed product from conception to execution o Gathering requirements from market, like Plastic moulding, Electrical, Paint shop, Packaging etc
- To find the best possible ways of producing the product o Provided design and production team support as required o Working with vendors for sourcing of components o Achievement: Set up a Mobile manufacturing line in 3 months Assembled 500 mobiles with 100% QA certification
- Product: Online Repository System (In-House Project) o Description: Based on the development of the website on local server for accessing the service files required for TV software purposes by service engineers o The website made to help the Service engineers by required file download for respective Television set
- Designed on ASP.net technology and C# used as a code behind file, MS SQL as the database o Gathering the requirements of internal clients (Service engineers) o Preparing a strategy for developing and designing the web-app as per the requirement within the time frame o Joined as Graduate Engineer trainee in R&D department and got promoted to
- Engineer-1 o Tested all products for accurate and efficient functionality o Conduct test cases as per functional specifications, validate software and update checklist
Education
Bachelor of Engineering (BE) - Electronics
VIT College
04.2003 - 06.2007
Prince2 Practitioner Certification - undefined
Skills
Entrepreneurship: Business strategy, operations management, financial management
Business Development: Opportunity identification, relationship building, negotiation, sales closing
Sales and Account Management: Sales techniques, customer relationship management, customer satisfaction
Process Improvement: Process analysis, data-driven solutions, operational optimization
International Business: Market understanding, cross-cultural adaptability, global client management
Relationship Building: Networking, rapport building, long-term business partnerships
Skilled in process improvement and optimization to enhance operational efficiency and productivity
Strong sales and account management skills, including keen understanding of customer requirements, effective product pitching, and efficient customer account management
Extensive international exposure with successful business development experience in diverse markets, including the USA, Canada, Australia, Europe, UK, Middle East, and Asia
Excellent communication skills, including fluent verbal and written communication in English, and experience in negotiation and presentation in international business settings
Adaptable and flexible in different industries and cultures, with experience in extensive travel to various countries for business purposes
Technical Skills: Electronics engineering, ASPNET with C# technology, cybersecurity
Accomplishments
- Built a fleet management cum Trip Management product
- Implemented Fleet Management System successfully at client’s site in two months in Arusha, Tanzania
- Implemented Property Management System offsite for a Client based out of Canada
- Implemented Travel Operations System for a Client based out of London
- Exhibited at the multiple international exhibitions including but not limited to World Travel Market (WTM), London, Arabian Travel Market (ATM), Dubai, ITB-Asia, Singapore,Seamless Asia, Singapore
Timeline
Sr. Business Development Manager
IndiaNIC Infotech Limited
04.2021 - Current
Country Manager
EC-Council
06.2020 - 04.2021
Senior Business Development Manager
Intelegain Technologies
03.2019 - 03.2020
Business Product Manager
Maximus Infoware
03.2018 - 03.2019
Customer Account Manager
Puratech Solutions
03.2015 - 03.2018
Entrepreneur
SKAN Exim/Sunshine Synthetics
12.2012 - 03.2015
Engineer
Videocon Industries
08.2011 - 12.2012
Bachelor of Engineering (BE) - Electronics
VIT College
04.2003 - 06.2007