Nakul Kabra
Senior Business Manager
Udaipur
Summary
Highly accomplished, results-driven, multi-flair techno commercial professional with International experience (London, Europe, East Africa, Dubai, Singapore, Philippines, Indonesia, Malaysia, Canada) in project management, sales & marketing & operations. Adept at managing a supply chain, developing strategic sourcing and managing technical projects and business functions, maximizing profitability and efficiency and to establish effective relationships with all levels of management and employees. Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Business Development Manager
IndiaNIC Infotech Limited
Mumbai
04.2021 - Current
- Brand Building and Brand strategy - pitching IT Solutions and Services to the client
- Contacting potential clients to establish rapport and arrange meetings
- Understanding/Conceptualizing the idea and help the prospects to give their idea a shape (build product suiting requirement as per the client’s needs)
- Gathering & analyzing requirements, improvising process flows, delivering presentations & demonstrations
- Working alongside Technical Team, Project Manager, Business Analyst to ensure effective project implementation and healthy pipeline
- Managing Customer's Accounts from Techno commercial perspective along with technical team for IT Solutions in Travel/Hospitality/BFSI/Healthcare & POS verticals
- Building rapport and establishing credibility with account stakeholders
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Facilitated business by implementing practical networking techniques.
Country Manager
EC-Council
Mumbai
06.2020 - 04.2021
- Handling Enterprise Business across Africa and Malaysia
- Connect with the areas of business opportunity and growth for the business unit
- Build and Maintain and further foster relationships with current & new clients
- Preparing Proposals as per the requirement
- Connect to leads through Linkedin Sales Navigator, Cold Calls, Email Campaigns and other channels
- Develop CRM database
- Provide continuous feedback on competitive activities within assigned clients
- Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
- Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
Senior Business Development Manager
Intelegain Technologies
Mumbai
03.2019 - 03.2020
- Connect with the areas of business opportunity and growth for the business unit
- Build and Maintain and further foster relationships with current & new clients
- Gathering requirements from the clients, preparing/analysing the scope of work
- Preparing Proposals as per the scope of work
- Work on strategy and approach to win back lapsed clients
- Customize sale strategy to be relevant with long tail clients
- Develop CRM database
- Develop plans to cross-sell and introduce new services to current clients
- Build the company’s positive image through active participation in professional associations and industry conferences/seminars
- Contribute to new business initiatives and participate in the development and launch of new services
- Provide continuous feedback on competitive activities within assigned clients
- Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
- Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
- Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Business Product Manager
Maximus Infoware
Mumbai
03.2018 - 03.2019
- Worked closely with customers on the technical requirements to provide technical solutions –
- Identified requirements, including technical details sufficient for product definition
- Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication
- Understanding and capturing client's business and technical requirement
- Building architecture and process flows
- Recruit and develop relationship with new partners in the APAC, Europe and US territories
- Exhibiting in International BFSI Technology Exhibitions: o Seek & Identify prospective international prospects and initiate contact o To showcase our BFSI Technology products to Top Management or Delegates of BFSI companies
- Gathering requirements from the clients & analysing the GAPs
- Product: HRMS with Manpower planning Budget o Description: Human Resources Management Solution for the Banks o Gathering requirements o Breaking the whole system into modules o Drawing & mapping the process flows for each module o Identifying the features to be added to the product to possess the market space
- For Eg
- Proposed vs Actual Budget, etc
- O Designing the Dashboard & multiple Reports o Working on the process flows of different Modules like Admin
- Module, User Module, System Setup, Branch, Bank Setup,
- Employee Setup, Department Level Budget Setup o Working with the team of Designers & Developers to get the back-office system designed & developed
- In-house Product: All in one contactless Transit Smart Card o Description: Offers a single wallet with multiple purposes like transit,retail, ecomm etc
- O Researching about the smart card emv technology and building
- Architecture and process flow
- Product: Fraud and Risk Management System o Description: FRMS for the Bank o Gathering requirements o Shared the project plan with the client with the key deliverables o Breaking the whole system into Processes of Prevention, Detection and Reaction o Designing a rule engine with common rules and user configurable ability o Drawing & mapping the process flows for each module
Customer Account Manager
Puratech Solutions
Mumbai
03.2015 - 03.2018
- Handling clients of the segments: USA, Canada, Estonia, London, East Africa,
- Middle-East, APAC etc
- Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication
- Created project plans encompassing all phases of delivery, from requirements through completion
- Working with clients’ functional and technical implementation teams, scoping the technical work, selecting resources
- Evaluating product concept, benchmarked competitive products, gathered user needs, functional specifications, Facilitated technical discussions between project stakeholders
- Responsible for providing program facilitation through planning, organizing, coordinating, and monitoring implementation activities
- Assist with project management and working across multiple geographies and time zones
- Monitored and managed multiple projects while maintaining quality guidelines
- Ensured that project goals were meant according to completion schedules
- Coordinated with clients to prepare project presentations
- Oversaw project outsourcing as necessary
- Exhibiting in International Travel Technology Exhibitions periodically: o Understanding client’s pain points and assisting them with the solutions o Seeking & Identifying prospective international prospects and initiate contact o Negotiating with international prospects to close the deals o Cross selling the products to suit their requirement o Showcasing Travel Technology products to CEO's and MD's of various companies, closed many deals in the exhibition itself
- Traveling Internationally to support existing clients
- Gathering requirements from the clients & analysing the GAPs
- Product: eCheckinn o Description: Property Management Solution for all the mid or small sized properties: Bungalows, Hotels, Guest Houses or Apartments o Developing product from concept to execution o Breaking the whole system into modules o Drawing & mapping the process flows for each module o Identifying the features to be added to the product to possess the market space
- For Eg
- Split/Extend Reservation, Quick Checkin/Checkout with single click and many more o Designing the Dashboard & multiple Reports o Working on the process flows of different Modules like Admin Module, User
- Module, System Setup, Property Setup, Contract Setup, Reservation Module &
- POS o Working with the team of Designers & Developers to get the back-office system designed & developed
- Product: FMS (Fleet Management System) o Description: This is one stop solution for all the fleets or vehicles management & the management of trips, inclined to travel industry o Breaking the system into different modules
- For Eg
- Locations, Vehicle Setup,
- Service Setup, Parts Setup, Tyre Setup, Fuel Setup, Trip Setup etc
- O Preparing the flow diagram and mapping the processes o Working with the team of Designers & Developers to get the back-office system designed & developed
- Product: eTOS (Travel Operations Solutions) o Description: This is one stop single platform web-based solution for all the
- Back office operations of Inbound, Outbound, Group & Coach Tour Operators, from creating enquiry to quotations, to make the booking and generating vouchers etc
- Also handles basic accounting
- Presenting product demos of our products and also offering integrations with various
- APIs of Airlines like Amadeus, Galileo, Mystifly, Python, etc., for Hotels: Jac travel,
- GTA, Tourico, TBO, etc
- And payment gateways like Billdesk etc
- To the end-users: conducting on-site or remote product demos for end-users at far off location.
Entrepreneur
SKAN Exim/Sunshine Synthetics
Bhilwara
12.2012 - 03.2015
- Erection and commissioning of 32 Tsudakoma 205i Airjet Looms
- Handled various stages in the production of textile design and manufacturing
- Managing key factors for timely and efficient performance in weaving (Beam length,
- Warp Breakages, Knotting time, Damages etc.)
- Ensured fabrics and materials aligned with company and local specifications
- Analyse complex scenarios and use creative problem-solving to turn challenges into profitable opportunities
- Managing maintenance technicians to overcome production hold-ups, such as machine faults
- Direct all organizational operations, policies, and objectives to maximize productivity and returns
- Interview, appoint, train, and assign responsibilities to department managers
- Monitor cost-effectiveness of operations and personnel using quantitative data, offering feedback and making cuts where necessary
- Coordinate and approve budgets for product development, marketing, overhead, and growth
- Attended material tradeshows and business conferences to meet contacts and stay abreast of current trends
Engineer
Videocon Industries
Aurangabad
08.2011 - 12.2012
- Product: Localization of mobile phone manufacturing o Description: Based on the localization of Mobile Phone Manufacturing from
- China Developed product from conception to execution o Gathering requirements from market, like Plastic moulding, Electrical, Paint shop, Packaging etc
- To find the best possible ways of producing the product o Provided design and production team support as required o Working with vendors for sourcing of components o Achievement: Set up a Mobile manufacturing line in 3 months Assembled 500 mobiles with 100% QA certification
- Product: Online Repository System (In-House Project) o Description: Based on the development of the website on local server for accessing the service files required for TV software purposes by service engineers o The website made to help the Service engineers by required file download for respective Television set
- Designed on ASP.net technology and C# used as a code behind file, MS SQL as the database o Gathering the requirements of internal clients (Service engineers) o Preparing a strategy for developing and designing the web-app as per the requirement within the time frame o Joined as Graduate Engineer trainee in R&D department and got promoted to
- Engineer-1 o Tested all products for accurate and efficient functionality o Conduct test cases as per functional specifications, validate software and update checklist
Education
Bachelor of Engineering (BE) - Electronics
VIT College
04.2003 - 06.2007
Prince2 Practitioner Certification - undefined
Skills
Entrepreneurship: Business strategy, operations management, financial management
undefinedAccomplishments
- Built a fleet management cum Trip Management product
- Implemented Fleet Management System successfully at client’s site in two months in Arusha, Tanzania
- Implemented Property Management System offsite for a Client based out of Canada
- Implemented Travel Operations System for a Client based out of London
- Exhibited at the multiple international exhibitions including but not limited to World Travel Market (WTM), London, Arabian Travel Market (ATM), Dubai, ITB-Asia, Singapore,Seamless Asia, Singapore
Timeline
Sr. Business Development Manager
IndiaNIC Infotech Limited
04.2021 - Current
Country Manager
EC-Council
06.2020 - 04.2021
Senior Business Development Manager
Intelegain Technologies
03.2019 - 03.2020
Business Product Manager
Maximus Infoware
03.2018 - 03.2019
Customer Account Manager
Puratech Solutions
03.2015 - 03.2018
Entrepreneur
SKAN Exim/Sunshine Synthetics
12.2012 - 03.2015
Engineer
Videocon Industries
08.2011 - 12.2012
Bachelor of Engineering (BE) - Electronics
VIT College
04.2003 - 06.2007
Prince2 Practitioner Certification - undefined
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