Nakul Pangti
Senior MES Analyst
Rudrapur
Summary
Results-driven Senior MES Analyst at Mahindra & Mahindra with expertise in data analysis and project management. Proven track record of enhancing team collaboration and customer satisfaction through innovative solutions and streamlined processes. Skilled in SQL and documentation, fostering a culture of continuous improvement and efficiency across cross-functional teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior MES Analyst
Mahindra & Mahindra
03.2024 - Current
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
MES Executive
Mahindra & Mahindra
01.2021 - 03.2024
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Located bottlenecks to streamline existing processes.
MES Associate
Tata Motors
09.2016 - 12.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Jointly coordinated with the digitization team for support and new development.
- Testing and trial of the new project on the production floor, and providing feedback to the team.
Education
Bachelor of Science - Computer Science
Roorke College of Engineeri
Roorkee, India 04.2001 -
Skills
Data analysis
Project management
Report preparation
Root-cause analysis
Team collaboration and leadership
Analytical thinking
System analysis
Data processing
SQL and databases
MS Excel
Documentation and reporting
Certification
.Net and SQL
Timeline
Senior MES Analyst
Mahindra & Mahindra
03.2024 - Current
MES Executive
Mahindra & Mahindra
01.2021 - 03.2024
MES Associate
Tata Motors
09.2016 - 12.2020
.Net and SQL
02-2016
Bachelor of Science - Computer Science
Roorke College of Engineeri
04.2001 -