Summary
Overview
Work History
Education
Skills
Projects And Seminars
Personal Snippets
Certification
Languages
Timeline
Generic
Nakul Prasad C

Nakul Prasad C

Thrissur

Summary

Looking for an opportunity in a reputed organization which will help me to deliver the best, upgrade my skills and meet the demand of the organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mis IT Coordinator

EDUCATION DEPARTMENT (SSK)
Thrissur
07.2021 - Current
  • Technical assistance on computer systems
  • Planned, designed, and scheduled phases for large projects.
  • Managed projects from procurement to commission.
  • Familiar with ticketing of IT issues
  • Customer oriented and cool-tempered approach
  • Remotely assisting users to sort out IT related issues
  • Managing servers and websites for clients
  • Meeting with clients to diagnose software, networking, hardware issues
  • On hand experience computer devices troubleshooting-Printer, Scanner, Network components etc… Administration, Installation, Configuring Windows 7
  • Windows 10
  • Provide technical support for both hardware and software issues
  • Working in 24/7 shifts.
  • Identified plans and resources required to meet project goals and objectives.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and resolved hardware and software issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Generated reports to track performance and analyze trends.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Performed advanced engineering in configuration, management and deployment of AWS cloud environments.
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.

BSNL Certified Optical Fiber Technician Trainee

BHARAT SANCHAR NIGAM LIMITED
Thrissur
12.2019 - 02.2020
  • Network Operations & Maintenance - Optical Training Under PMKVY Scheme (TEL/Q6401)
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Oversaw junior-level engineers, directing work orders while monitoring performance metrics and consumer feedback.
  • Supported users in setup and configuration of wireless bridge networks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Maintained response times to support business continuity.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Researched new tactics to better hone responses and shorten remediation times.
  • Updated and maintained current customer support database.
  • Served as primary point of contact for support relating to owned solutions and products.

Linux System Administrator

Vidya Training And Development Center
Thrissur
07.2018 - 02.2019
  • Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Diagnosed and executed resolution for network and server issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Installation, Configuration, Administration and Upgrade of Redhat Linux 5.x, 6.x Operating systems.
  • Implemented and administered VMware ESX 3.5, 4.x for running the Redhat Linux servers on development and test servers.
  • Configured volume groups and logical volumes, extended logical volumes for file system growth needs using Logical Volume Manager (LVM) commands.
  • Experience in Setting up and configuring Install Server, Configuration Server and Boot Server for Kickstart process & performed Kickstart to install OS on Several workstations.
  • Configuring distributed file systems and administering NFS server and NFS clients and editing auto-mounting mapping as per system/user requirements.
  • Creating, troubleshooting and mounting NFS File systems on different OS platforms.
  • Configured various services, devices as well as applications of UNIX servers and worked with the application team to customize the environment.

Education

B-Tech in Electronics and Communication Engineering - Electrical, Electronics And Communications Engineering

Calicut University
07.2018

XII -

St. Thomas Thope HSS Thrissur
Thrissur,India
12.2014

X -

Lourde Matha English Medium School
Thrissur,Cherpu
12.2012

Skills

  • Microsoft Power BI
  • Service-Now
  • Team Viewer
  • SQL
  • Google Sheets
  • Red Hat Certified Engineer - RHCE, RHCSA
  • AWS Machine Learning
  • Getting started with Microservices with Istio and IBM Cloud Kubernetes Service
  • Microsoft Excel - Creating dynamic reports with PivotTables
  • Building formulas
  • Cell formatting
  • Managing large datasets with functions: IF, SUM, INDEX, MATCH, VLOOKUP
  • Task automation
  • Manipulate date, time, text, and arrays
  • Building charts and graphs
  • Budget Administration
  • Safety Protocols
  • Staff Retention
  • Project Estimation and Bidding

Projects And Seminars

Laser Assisted 3D Mapping System- In this project an attempt was done using a device which is able to map the area, with distance from object, buildings, roads, areas of cover etc., in a 3D space. The system provides a high- resolution cloud map of the scanned area, Automatic Horn Muting and Speed Controlling System- In this System which disable the horn of Vehicles while entering to No Horn Zone and it enable the Horn when the Zone is over. It also reduces the speed of vehicle when the vehicle enters to Horn Disabled Area, Driving with Shark

Personal Snippets

 03/07/96, Male, Indian

Certification

Getting Started with AWS Machine Learning

Verify at coursera.org/verif y/Y56FV8UGTQT3


Getting started with Microservices with Istio and IBM Cloud Kubernetes Service

https://courses.cognitiveclass.ai/certificates/a58f51dc792e40b681543f1b74a92e28

Languages

English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Intermediate (B1)

Timeline

Mis IT Coordinator

EDUCATION DEPARTMENT (SSK)
07.2021 - Current

BSNL Certified Optical Fiber Technician Trainee

BHARAT SANCHAR NIGAM LIMITED
12.2019 - 02.2020

Linux System Administrator

Vidya Training And Development Center
07.2018 - 02.2019

B-Tech in Electronics and Communication Engineering - Electrical, Electronics And Communications Engineering

Calicut University

XII -

St. Thomas Thope HSS Thrissur

X -

Lourde Matha English Medium School

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Nakul Prasad C