Nakul Shetty

Staff Supervision and Training:

• Supervising housekeeping staff & training.
• Ensuring that all employees are adequately trained in cleaning procedures and safety protocols.
• Conducting performance evaluations and providing feedback for improvement.

Cleaning and Maintenance:

• Overseeing the cleaning and maintenance of all facility areas, including guest rooms, common areas and outdoor spaces.
• Developing and implementing cleaning schedules and procedures to maintain cleanliness standards.
• Monitoring inventory of cleaning supplies and equipment and ordering as needed.

Quality Control:

• Inspecting Villa's and facilities regularly to ensure they meet cleanliness and hygiene standards.
• Addressing and rectifying any deficiencies or issues promptly.
• Implementing quality control measures to maintain consistent service quality.

Guest Satisfaction:

• Ensuring a high level of guest satisfaction by providing a clean and comfortable environment.
• Handling guest complaints or requests related to housekeeping promptly and professionally.
• Collaborating with other departments to address guest needs and preferences.

Inventory Management:

• Managing housekeeping supplies and equipment inventory.
• Ordering and restocking cleaning products and linens as needed.
• Controlling inventory costs and minimizing waste.

Communication and Reporting:

• Maintaining open communication with other departments and management.
• Providing regular reports on housekeeping operations, including performance and budget updates.

Post Sales Journey:

• Develop and maintain strong relationships with all the clients who have purchased Villa's. Ensure that they feel valued and supported beyond the initial sale.
• Provide clients with information about property management & maintenance.
• Maintain regular communication with clients through various emails, phone calls, or in-person meetings. Keeping them informed about updates, events, and relevant news related to their property or community.
• Act as a point of contact for clients in case of any problems, such as maintenance issues, disputes, or concerns related to their property. Coordinate with the necessary departments to resolve these issues effectively and promptly.

Operational Leadership:

• Overseeing day-to-day resort operations to ensure seamless guest experiences.
• Managing resort staff and departments, including housekeeping, front desk, food and beverage, and maintenance.
• Implementing and enforcing operational standards and best practices.

Guest Satisfaction:

• Ensuring exceptional guest service and satisfaction through staff training and supervision.
• Handling guest inquiries, requests, and resolving issues promptly.
• Monitoring online reviews and feedback to continually improve guest experiences.

Financial Management:

• Budgeting and financial planning to optimize resort profitability.
• Controlling expenses, managing revenue, and achieving financial targets.
• Conducting cost analysis and implementing cost-saving measures.

Marketing and Promotion:

• Developing marketing strategies to attract guests and increase occupancy rates.
• Collaborating with marketing teams to create effective advertising campaigns.
• Utilizing social media and online platforms to promote the resort.

Reservations and Booking:

• Managing room reservations and occupancy levels.
• Setting pricing strategies and discounts to maximize revenue.
• Ensuring accurate billing and financial transactions.

Facility Maintenance:

• Overseeing maintenance and repair work to keep the resort in excellent condition.
• Implementing preventive maintenance schedules and managing contractors.

Staff Training and Development:

• Recruiting, training, and supervising resort staff.
• Conducting performance evaluations and fostering a positive work environment.
• Promoting teamwork and efficient communication among employees.

Event Planning and Coordination:

• Organizing and hosting events, weddings, and conferences at the resort.
• Collaborating with event planners and clients to meet their specific needs.
• Managing event logistics, including catering, decor, and entertainment.

Inventory and Procurement:

• Managing inventory levels and ordering supplies as needed.
• Negotiating with suppliers to secure the best pricing and terms.
• Monitoring and controlling inventory costs.

Compliance and Regulations:

• Ensuring compliance with local regulations, health codes, and licensing requirements.
• Keeping abreast of industry trends and developments to maintain the resort's competitive edge.

• Welcoming & Greeting Guests as they walk in to the hotel.
• Handle incoming phone calls, route calls to the appropriate staff members, and take messages as necessary. Provide information to callers and assist with inquiries.
• Receive check in guests. Collect necessary information, such as identification and contact details, and provide access cards.
• Handle cash transactions, if required, such as collecting payments for services or products and providing receipts.

• Greet and engage with customers in a friendly and welcoming manner.
• Take drink orders and offer recommendations based on customers' preferences.
• Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, beer, wine, and soft drinks.
• Handle cash, credit card payments, and tabs accurately and securely.
• Maintain a cash register, process transactions, and provide customers with accurate change.
• Keep records of sales and receipts for accounting purposes.
• Set up the bar area before opening, ensuring all necessary tools, glassware, and ingredients are readily available.
• Keep the bar area clean, organized, and well-maintained throughout the shift.
• Wash glassware and utensils regularly to maintain hygiene.

• The first step towards the real world of Hotels & Resorts
• Food Production:
• Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food‑handling practices
• Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
• Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
• Measure ingredients required for specific food items being prepared
• Clean, stock, and restock workstations and display cases
• Wash, cut, and prepare foods designated for cooking
• Mix ingredients such as pancake or waffle batters
• Prepare dough, following recipe
• Food & Beverage Service:
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Collect payments from customers
• Provide guests with information about local areas, including giving directions
• Serve food or beverages and also serve
• Present menus to guests
• Clean tables or counters after guests have finished dining
• And answer questions about menu items, making recommendations upon request
• Dishes at tables as required
• Escort customers to their tables
• Fill salt, pepper, sugar, cream, condiment, and napkin containers
• House Keeping:
• Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics