Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Languages
Timeline
Generic
Nakul Thapa

Nakul Thapa

New Delhi

Summary

To enhance my knowledge and capabilities by working in a dynamic organization that prides itself in giving substantial responsibility to new talent.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Senior Customer Service Representative

British Telecom
09.2024 - Current
  • Resolved customer inquiries through phone, email, and chat support.
  • Educated customers on product features and company policies.
  • Collaborated with team members to enhance service delivery processes.

Travel Agent

Teleperformance
11.2023 - 09.2024
  • Provided expert advice on travel regulations and destination
  • Developed relationships with, hotels, cruise lines, tour operators to secure discounted rates for customers.

Travel Agent

Teleperformance
05.2019 - 01.2020
  • Managed bookings for flights, hotels, and rental cars using industry software.
  • Coordinated with suppliers to secure competitive rates and exclusive offers for clients.

Travel Agent

Interglobe technologies Pvt. Ltd
01.2018 - 12.2018
  • Managed bookings for flights, hotels, and rental cars using industry software.
  • Assisted clients in selecting travel destinations and creating personalized itineraries.

Customer Service Associate

Convergys
06.2016 - 11.2017
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided product information and support to enhance customer experience.
  • Handled escalated complaints with professionalism and empathy.

Education

Intermediate -

Upras Vidyalaya
04.2013 - 01.2014

High School -

Upras Vidyalaya
Delhi, India
04.2011 - 07.2012

Skills

  • Microsoft Office Word
  • Microsoft Office PowerPoint
  • Internet Browsing
  • Ability to build good relations and gain trust
  • Self-confidence
  • Determination
  • Hard-working
  • Ability to handle and cope up in all kinds of situations
  • Knowledge of GDS (Sabre)

Hobbies and Interests

  • Public Speaking
  • Music
  • Reading
  • Fitness and nutrition

Disclaimer

I do hereby declare that the above information is true to the best of my knowledge.

Languages

  • English
  • Hindi
  • Nepali

Personal Information

  • Father's Name: Babu Ram
  • Date of Birth: 10/17/97
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Languages

English
Advanced
C1
Hindi
Advanced
C1
Nepali
Advanced
C1

Timeline

Senior Customer Service Representative

British Telecom
09.2024 - Current

Travel Agent

Teleperformance
11.2023 - 09.2024

Travel Agent

Teleperformance
05.2019 - 01.2020

Travel Agent

Interglobe technologies Pvt. Ltd
01.2018 - 12.2018

Customer Service Associate

Convergys
06.2016 - 11.2017

Intermediate -

Upras Vidyalaya
04.2013 - 01.2014

High School -

Upras Vidyalaya
04.2011 - 07.2012
Nakul Thapa