Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Extracurricular Activities
Timeline
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Nakul Yadav

Nakul Yadav

Gurgaon

Summary

I am dynamic, diligent and Proactive professional offering successful leadership in Enterprise Business Operations & Advancing Customer Services.

A passionate professional with over 12+ years of experience in Sales & Marketing, Customer Service, Business Planning (Mobility, Enterprise, Retail, GT, Wireline ,IOT) Process Quality & of introducing innovative initiatives to streamline processes and capitalize on organizational growth opportunities to deliver Exceptional results.

My strength lies in handling complete spectrum of Customer Relations, Operations, Service Delivery, Business Development,Quality Assurance, and Compliances.

Overview

14
14
years of professional experience

Work History

State Relationship Manager (UK)

Reliance Jio Infocomm Ltd.
12.2022 - Current
  • Currently Handling 230 NL, Govt
  • Accounts along with 190 SMB high revenue accounts for UK State.
  • Collections, Monthly and Quarterly Business Review with Top Accounts (National Accounts, Govt. Accounts &
    SMB Accounts).
  • Services of Wireline Products (ILL/MPLS/SIP), Coordinating with
    ESOC/ENOC and field team and ensuring SLA.
  • Penetration of new products among the existing accounts, as farming new products ensures Jio is the primary TSP for the accounts.
    • Churn Management which involves control on High revenue customer by engaging monthly service
    Camp along with cross functional team engagement.
    • Integrating Strategic Initiatives for differential service for Top Accounts.

Deputy Manager (Business Planning & Operations)

Reliance Jio Infocomm Ltd.
04.2024 - 12.2024
  • Maintaining relationship with CXOs ,CTOs and decision makers in Big corporate accounts like : Genpact, NIIT, Mahindra, Com-viva, TCIL, Honeywell International, Minda Group, American Express, Whirlpool ,Hero Group and various SMB's etc
  • And cross selling and up selling to increase the revenue/penetration in each account for Wireline(SIP,ILL, MPLS,L2VPN,IOT) and Mobility Business.

Asst. Manager On-boarding Lead (Business Planning & Operations)

Reliance Jio Infocomm Ltd.
11.2015 - 03.2021
  • Handling Retail Channel/MT/ Enterprise (N&L, SME)/ ILL/ Broadband Business for On-boarding, Customer services & Project Planning in Delhi/NCR telecom circle.

Asst. Manager Marketing Strategy Consultant

Enuke Software Pvt. Ltd.
10.2013 - 10.2015
  • Initiated, scheduled, organized, and managed marketing projects and team to maintain effective and profitable relations via sales meetings, goal analysis, database management, and consistent communication with 500+ clients.

Freelancer

TRADEXL powered by GOOGLE INDIA PVT. LTD.
03.2012 - 10.2013
  • Its functional unit work for Google Ads for promotion of business under 23 URL's across the world
  • Company is powered by GOOGLE INDIA PVT LTD.

Asst. Manager SEQ

MVL Pvt. Ltd.
10.2010 - 11.2011
  • Assisted a technical project of launching a new handset MVL-R1 (India's cheapest phone till date) in the market including its R&D.

Education

PG in Data Science and Business Analytics -

University of Texas At Austin
07.2024

B.TECH in ECE -

UIET, Kurukshetra University
11-2010

A.I.S.S.E -

HBSE

Intermediate -

CBSE

Skills

  • Data Analytics
  • Business Analytics
  • Strategic Planning
  • Market Research
  • Consulting
  • Business Planning
  • Telecommunication (Wireline & Wireless)
  • Customer Relationship Management (CRM)
  • SEO
  • Python

Websites

Personal Information

Date of Birth: 03/11/89

Extracurricular Activities

President's award- NSS (National Scouts & Guide Services). State level Table Tennis Silver Medal. Inter-school winner of Project Presentation on Electronics and Communication Awarded Student of the year for taking PR jobs in different regions of Delhi/NCR during National fests. Nominated as Town-hall several times in Jio. Promoted Twice in tenure of 7 years from Regional to state Role Mentor of many events held during 2011-2012 (National College Fests, Brand Events Head Co-ordinate of EXCELSIOR'10 (National Level Techno-cultural Fest). Coordinated all the aspects of curriculum across the nation including marketing, sponsorship, logistics, Theme. Student Organizer of Techno-cultural EXCELSIOR-2008 Participated in Mathematics Olympiad thrice Table Tennis Player.

Timeline

Deputy Manager (Business Planning & Operations)

Reliance Jio Infocomm Ltd.
04.2024 - 12.2024

State Relationship Manager (UK)

Reliance Jio Infocomm Ltd.
12.2022 - Current

Asst. Manager On-boarding Lead (Business Planning & Operations)

Reliance Jio Infocomm Ltd.
11.2015 - 03.2021

Asst. Manager Marketing Strategy Consultant

Enuke Software Pvt. Ltd.
10.2013 - 10.2015

Freelancer

TRADEXL powered by GOOGLE INDIA PVT. LTD.
03.2012 - 10.2013

Asst. Manager SEQ

MVL Pvt. Ltd.
10.2010 - 11.2011

PG in Data Science and Business Analytics -

University of Texas At Austin

B.TECH in ECE -

UIET, Kurukshetra University

A.I.S.S.E -

HBSE

Intermediate -

CBSE

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