Nalina Manjunath

· Led strategic initiatives to engage existing & grow new capabilities within Telstra and spearheaded the Capability maturity framework creation for new/emerging capabilities

· Managed global workforce strategy and developed insourcing plan along with customer journey maps

· Identified potential insourcing/partner consolidation opportunities across the business, creating detailed Cost models to compare against external benchmarks

· Led the Planning & performance activities and contributed to QBRs, resource planning and OKRs for India Country Management

· Financial Planning and analysis:

o Planned and managed OPEX and CAPEX funding for India business

o Analyzed operational and fully loaded costs to arrive at cost optimization scenarios and increase efficiency

o Prepared forecast analysis and spend to plan variances reporting for executive decision making

o Created fund estimates required for short and long-term financial objectives and to address key organizational priorities

· Worked with cross-functional teams to ensure successful execution of projects within established timelines

· Implemented process improvement initiatives across functions in line with company objectives

• Led implementation of change programs across the Data, reporting and analytics function, working with Business verticals to influence planning and execution of transformation initiatives
• Led cross-functional teams in the design, development, and deployment of analysis and programs of work to deliver business requirements
• Reviewed business processes and systems regularly to ensure they align to evolving corporate objectives
• Led a team of Data and Visualization engineers as the:

Mission Lead: Measuring success in 5G. Development and launch of an exec level dashboard involving requirements gathering, identifying key metrics and data sources, defining upstream and downstream dependencies and dashboard testing

GBS Reporting Services Chapter Lead - Identifying skill areas, carving out training plans, managing mission assignments and providing necessary coaching

• Supported the Service Performance mission to define operating model and the rhythm, reviewing strategic priorities and track performance, rationalize Reporting portfolio and improve overall QBR planning

Transition & Transformation Project / Program Management

• Led and managed 15+ transitions across various domains and industry (Telecom, Medtech, Technology, Banking, FMCG and Oil & gas with HC upto 500 FTEs)
• Developed complex project plans with key milestones, dependencies and deliverables and ensured adherence to plan and scope
• Led and managed upstream and downstream tasks across all workstreams– Recruitment, technology and work enablement setup, Knowledge transfer, Service Management, service rehearsal testing, cutover up to stabilizing delivery operations
• Led due diligence effort for new demands and support through solution stage
• Identified suitable robotics process automation opportunities and supported execution of the same
• Ensured budget and forecasts were aligned, monitored and reported to the governance board to stay cost competitive

• Business automation IT initiatives, India / Feb 2008 to Oct 2009
• Training strategy Development and implementation, India / May 2006 to Jan 2008
• Business planning and Strategic initiatives / Dec 2005 to Apr 2006

AMERICA ONLINE MEMBER SERVICES INDIA PVT LTD

• Operations Command Centre Specialist / Sep 2004 to Nov 2005
• Associate Technical Support Consultant / Training Assistant / Acting Coach – Aug 2002 to Oct 2003