Nalina Michael
Chennai
Summary
Results-driven professional with 15 years of experience in executive support roles. Expertise in enhancing organizational efficiency through streamlined administrative processes. Proficient in MS Office Suite and recognized for exceptional communication and organizational skills. Proven track record of contributing to productivity improvements in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Executive Secretary to GCEO , GCFO & GCTO
Sun TV Network Limited
02.2016 - Current
- Supported high-level executives and departments with comprehensive administrative tasks.
- Scheduled meetings, handled correspondence, managed visitor access, and directed calls.
- Coordinated office management activities to ensure smooth operations.
- Researched and compiled confidential documents for executive review.
- Recorded meeting minutes and composed formal correspondence.
- Created monthly newsletters and weekly departmental updates.
- Managed data collection processes to enhance reporting accuracy.
- Arranged travel logistics and accommodations for domestic and international trips.
Sr. Sales Operation Executive
M/s Vijay Shanthi Builders Ltd
05.2012 - 02.2016
- Led sales and marketing operations, utilizing market intelligence for effective lead generation.
- Produced MIS reports to inform strategic business decisions and resource allocation.
- Cultivated strong customer relationships by ensuring prompt service delivery and issue resolution.
- Managed customer databases alongside correspondence and appointment scheduling tasks.
- Oversaw recruitment efforts through screening resumes, interviewing candidates, and preparing offers.
- Coordinated training initiatives, tracking attendance while issuing necessary certificates.
- Administered HR functions including record maintenance and employee welfare programs.
- Designed engagement strategies to enhance employee satisfaction within the organization.
Asset Desk Officer
M/s Axis Sales & Securities Ltd.
07.2011 - 01.2012
- Facilitated lead generation through collaboration with branch staff.
- Ensured timely processing and disbursal of loans for customer satisfaction.
- Updated customers on loan application statuses and marketing schemes.
- Achieved asset cross-sell targets, contributing to branch growth.
Manager-Admin
M/s Adroit Financial Services Pvt. Ltd.
06.2010 - 06.2011
- Supported product management and delivered sales presentations to enhance client engagement.
- Maintained training databases and records for improved accessibility.
- Handled customer queries and complaints to ensure swift resolution.
- Assisted with resource management and recruitment efforts to optimize staffing.
- Facilitated process mapping and supported transitions for operational efficiency.
- Managed back-office tasks and streamlined account opening processes for quicker turnaround.
Education
MBA - Human Resource Management
University of Madras
01.2010
B.Sc. - Nutrition & Food Service Management
MOP Vaishnav College, University of Madras
01.2008
Skills
- Windows operating systems
- Microsoft Office Suite
- Adobe Photoshop expertise
- Oracle database management
- Learning management systems
- Salesforce proficiency
- Calendar and meeting coordination
- Travel logistics
- Vendor relations
- Confidentiality compliance
- Customer relationship management
- Communication effectiveness
- Time optimization
- Problem resolution
- Confidentiality adherence
- Customer relationship management
- Effective communication
- Time management
- Problem solving
- Confidentiality adherence
- Customer relationship management
- Effective communication
- Time management
- Problem solving
References
Available upon request.
Confirmation
I confirm that the above-mentioned information is true and accurate to the best of my knowledge.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Executive Secretary to GCEO , GCFO & GCTO
Sun TV Network Limited
02.2016 - Current
Sr. Sales Operation Executive
M/s Vijay Shanthi Builders Ltd
05.2012 - 02.2016
Asset Desk Officer
M/s Axis Sales & Securities Ltd.
07.2011 - 01.2012
Manager-Admin
M/s Adroit Financial Services Pvt. Ltd.
06.2010 - 06.2011
MBA - Human Resource Management
University of Madras
B.Sc. - Nutrition & Food Service Management
MOP Vaishnav College, University of Madras
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