Nalini Jolly
New Delhi
Summary
Business leader with 32 years of experience in telecom, banking, logistics, and automotive sectors. Expertise in strategic planning, operational optimization, and governance, currently serving as Independent Non-Executive Director at Federal-Mogul Goetze (India) Ltd. Proven track record in compliance, stakeholder engagement, and enhancing board effectiveness. Certified Independent Director and Mediator with strong skills in conflict resolution and risk management, contributing to significant company growth through strategic leadership.
Overview
30
30
years of professional experience
Work History
Independent Non-Executive Director
Federal-Mogul Goetze (India) Ltd.
Gurgaon
08.2019 - Current
- Serve on multiple board committees, including the Audit, Nomination and Remuneration, Stakeholders' Relationship, Corporate Social Responsibility, and Share Transfer Committees.
- Contribute to strategic decision-making, risk management, and corporate governance initiatives.
- Achievements:
- Recognized by Ford, GM, and Chrysler for product quality and customer service.
- Awards: Ford Quality Excellence, GM Supplier Quality Excellence, Chrysler Supplier of the Year.
- Encouraged open dialogue among members of staff at all levels in order to promote innovation.
- Provided independent oversight of the company's operations, ensuring compliance with relevant regulations and legislation.
- Led discussions with shareholders regarding strategy, capital allocation, dividends and other key issues affecting the organization.
- Advised senior management on areas where additional resources may be required for successful implementation of strategies.
- Developed a comprehensive understanding of the company's business model and strategic objectives.
- Developed and implemented strategic plans to drive business growth.
- Attended board meetings and chaired committees to discuss strategy, financial performance and risk management.
- Worked closely with external auditors to ensure accurate reporting of financial information.
- Ensured that all stakeholders have access to timely information about the organisation's activities.
- Maintained an up-to-date knowledge of legal requirements related to corporate governance structures.
Director
Ritracks Consulting & Advisory Pvt. Ltd.
12.2023 - Current
- Lead strategic initiatives and provide consultancy services in business operations and management.
Independent Director
ISF Ltd.
08.2020 - 04.2021
- Provided oversight and strategic guidance during a critical phase of organizational restructuring.
Senior Leadership Role
Idea Cellular
- Led customer service strategy and operations at Idea Cellular and Tata Teleservices, ensuring service delivery improvements, regulatory compliance, and enhanced customer satisfaction across high-growth markets.
Senior Leadership Role
ABN AMRO Bank and Bank of America
- Held key roles at ABN AMRO Bank and Bank of America, spearheading customer experience initiatives, improving operational turnaround, and strengthening compliance and service frameworks.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Senior Leadership Role
DHL Worldwide Express
- Worked with DHL Worldwide Express, driving improvements in operations, service delivery, and customer management to support business growth and efficiency.
Education
Certified Independent Director - Ministry of Corporate Affairs
IICA
New Delhi05-2019
Post Graduate Diploma in Management (PGDM) -
IMT
GhaziabadLeadership Management Program -
IIM
AhmedabadSix Sigma Black Belt & Green Belt -
IACT
Skills
- Corporate Governance & Compliance
- Strategic Planning & Execution
- Customer Service Excellence
- Operational Efficiency
- Risk Management
- Stakeholder Engagement
- Leadership Development & Mentoring
- Cross-Functional Team Leadership
Roles And Responsibilities
State Advisor, Anti-Corruption Foundation, Advise on policy formulation and implementation strategies to combat corruption.
Board And Leadership Roles
- Federal-Mogul Goetze (India) Ltd., Independent Non-Executive Director, 08/01/19, Present, Serve on multiple board committees, including Audit, Nomination & Remuneration, Stakeholders' Relationship, Corporate Social Responsibility, and Share Transfer Committees., Contribute to strategic decision-making, risk management, and corporate governance initiatives., Recognized by Ford, GM, and Chrysler for product quality and customer service., Awards: Ford Quality Excellence, GM Supplier Quality Excellence, Chrysler Supplier of the Year.
- ISF Ltd., Independent Director, 08/01/20, 04/30/21, Provided oversight and strategic guidance during a critical phase of organizational restructuring.
- Ritracks Consulting & Advisory Pvt. Ltd., Director, 12/01/23, Present, Lead strategic initiatives and provide consultancy services in business operations and management.
Previous Roles
- Telecom, Led customer service strategy and operations at Idea Cellular and Tata Teleservices, ensuring service delivery improvements, regulatory compliance, and enhanced customer satisfaction across high-growth markets.
- Banking, Held key roles at ABN AMRO Bank and Bank of America, spearheading customer experience initiatives, improving operational turnaround, and strengthening compliance and service frameworks.
- Logistics, Worked with DHL Worldwide Express, driving improvements in operations, service delivery, and customer management to support business growth and efficiency.
Professional Development
Completed ten plus courses in customer service, sales strategies, leadership, and performance assessment.
Attributes
- Extensive travel experience and cultural exposure.
- Enthusiastic mentor and effective leader.
- Strong analytical and critical thinking skills.
Timeline
Director
Ritracks Consulting & Advisory Pvt. Ltd.
12.2023 - Current
Independent Director
ISF Ltd.
08.2020 - 04.2021
Independent Non-Executive Director
Federal-Mogul Goetze (India) Ltd.
08.2019 - Current
Senior Leadership Role
Idea Cellular
Senior Leadership Role
ABN AMRO Bank and Bank of America
Senior Leadership Role
DHL Worldwide Express
Certified Independent Director - Ministry of Corporate Affairs
IICA
Post Graduate Diploma in Management (PGDM) -
IMT
Leadership Management Program -
IIM
Six Sigma Black Belt & Green Belt -
IACT
Similar Profiles
Rajesh Kumar PatraRajesh Kumar Patra
Manufacturing Engineer WL-2 at Federal-Mogul Goetze India Limited(TENNECO)Manufacturing Engineer WL-2 at Federal-Mogul Goetze India Limited(TENNECO)
GOURAV KUMAR GAKHARGOURAV KUMAR GAKHAR
Supervisor at TENNECO-Federal Mogul Goetze India LtdSupervisor at TENNECO-Federal Mogul Goetze India Ltd
Raghavendra WalkhindeRaghavendra Walkhinde
Senior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USASenior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USA
APRAJEY TIWARIAPRAJEY TIWARI
Assistant Manager – Credit Process at Credit Saison IndiaAssistant Manager – Credit Process at Credit Saison India
Blessina Amulya KumarBlessina Amulya Kumar
International Public Health Consultant- Community Engagement Expert at Global Coalition of TB AdvocatesInternational Public Health Consultant- Community Engagement Expert at Global Coalition of TB Advocates