Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Board And Leadership Roles
Previous Roles
Professional Development
Attributes
Timeline
Generic
Nalini Jolly

Nalini Jolly

New Delhi

Summary

Business leader with 32 years of experience in telecom, banking, logistics, and automotive sectors. Expertise in strategic planning, operational optimization, and governance, currently serving as Independent Non-Executive Director at Federal-Mogul Goetze (India) Ltd. Proven track record in compliance, stakeholder engagement, and enhancing board effectiveness. Certified Independent Director and Mediator with strong skills in conflict resolution and risk management, contributing to significant company growth through strategic leadership.

Overview

30
30
years of professional experience

Work History

Independent Non-Executive Director

Federal-Mogul Goetze (India) Ltd.
Gurgaon
08.2019 - Current
  • Serve on multiple board committees, including the Audit, Nomination and Remuneration, Stakeholders' Relationship, Corporate Social Responsibility, and Share Transfer Committees.
  • Contribute to strategic decision-making, risk management, and corporate governance initiatives.
  • Achievements:
  • Recognized by Ford, GM, and Chrysler for product quality and customer service.
  • Awards: Ford Quality Excellence, GM Supplier Quality Excellence, Chrysler Supplier of the Year.
  • Encouraged open dialogue among members of staff at all levels in order to promote innovation.
  • Provided independent oversight of the company's operations, ensuring compliance with relevant regulations and legislation.
  • Led discussions with shareholders regarding strategy, capital allocation, dividends and other key issues affecting the organization.
  • Advised senior management on areas where additional resources may be required for successful implementation of strategies.
  • Developed a comprehensive understanding of the company's business model and strategic objectives.
  • Developed and implemented strategic plans to drive business growth.
  • Attended board meetings and chaired committees to discuss strategy, financial performance and risk management.
  • Worked closely with external auditors to ensure accurate reporting of financial information.
  • Ensured that all stakeholders have access to timely information about the organisation's activities.
  • Maintained an up-to-date knowledge of legal requirements related to corporate governance structures.

Director

Ritracks Consulting & Advisory Pvt. Ltd.
12.2023 - Current
  • Lead strategic initiatives and provide consultancy services in business operations and management.

Independent Director

ISF Ltd.
08.2020 - 04.2021
  • Provided oversight and strategic guidance during a critical phase of organizational restructuring.

Senior Leadership Role

Idea Cellular
  • Led customer service strategy and operations at Idea Cellular and Tata Teleservices, ensuring service delivery improvements, regulatory compliance, and enhanced customer satisfaction across high-growth markets.

Senior Leadership Role

ABN AMRO Bank and Bank of America
  • Held key roles at ABN AMRO Bank and Bank of America, spearheading customer experience initiatives, improving operational turnaround, and strengthening compliance and service frameworks.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Senior Leadership Role

DHL Worldwide Express
  • Worked with DHL Worldwide Express, driving improvements in operations, service delivery, and customer management to support business growth and efficiency.

Education

Certified Independent Director - Ministry of Corporate Affairs

IICA
New Delhi
05-2019

Post Graduate Diploma in Management (PGDM) -

IMT
Ghaziabad

Leadership Management Program -

IIM
Ahmedabad

Six Sigma Black Belt & Green Belt -

IACT

Skills

  • Corporate Governance & Compliance
  • Strategic Planning & Execution
  • Customer Service Excellence
  • Operational Efficiency
  • Risk Management
  • Stakeholder Engagement
  • Leadership Development & Mentoring
  • Cross-Functional Team Leadership

Roles And Responsibilities

State Advisor, Anti-Corruption Foundation, Advise on policy formulation and implementation strategies to combat corruption.

Board And Leadership Roles

  • Federal-Mogul Goetze (India) Ltd., Independent Non-Executive Director, 08/01/19, Present, Serve on multiple board committees, including Audit, Nomination & Remuneration, Stakeholders' Relationship, Corporate Social Responsibility, and Share Transfer Committees., Contribute to strategic decision-making, risk management, and corporate governance initiatives., Recognized by Ford, GM, and Chrysler for product quality and customer service., Awards: Ford Quality Excellence, GM Supplier Quality Excellence, Chrysler Supplier of the Year.
  • ISF Ltd., Independent Director, 08/01/20, 04/30/21, Provided oversight and strategic guidance during a critical phase of organizational restructuring.
  • Ritracks Consulting & Advisory Pvt. Ltd., Director, 12/01/23, Present, Lead strategic initiatives and provide consultancy services in business operations and management.

Previous Roles

  • Telecom, Led customer service strategy and operations at Idea Cellular and Tata Teleservices, ensuring service delivery improvements, regulatory compliance, and enhanced customer satisfaction across high-growth markets.
  • Banking, Held key roles at ABN AMRO Bank and Bank of America, spearheading customer experience initiatives, improving operational turnaround, and strengthening compliance and service frameworks.
  • Logistics, Worked with DHL Worldwide Express, driving improvements in operations, service delivery, and customer management to support business growth and efficiency.

Professional Development

Completed ten plus courses in customer service, sales strategies, leadership, and performance assessment.

Attributes

  • Extensive travel experience and cultural exposure.
  • Enthusiastic mentor and effective leader.
  • Strong analytical and critical thinking skills.

Timeline

Director

Ritracks Consulting & Advisory Pvt. Ltd.
12.2023 - Current

Independent Director

ISF Ltd.
08.2020 - 04.2021

Independent Non-Executive Director

Federal-Mogul Goetze (India) Ltd.
08.2019 - Current

Senior Leadership Role

Idea Cellular

Senior Leadership Role

ABN AMRO Bank and Bank of America

Senior Leadership Role

DHL Worldwide Express

Certified Independent Director - Ministry of Corporate Affairs

IICA

Post Graduate Diploma in Management (PGDM) -

IMT

Leadership Management Program -

IIM

Six Sigma Black Belt & Green Belt -

IACT

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Nalini Jolly