Summary
Overview
Work History
Education
Skills
Accomplishments
Jobtraits
Languages
Additional Qualifications
Personal Information
Timeline
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Nalini Priya Chebrolu

Visakhapatnam

Summary

Dynamic professional with a proven track record at INDIGO Airlines, enhancing customer satisfaction and streamlining operations. Excelled in roles requiring exceptional public speaking and active listening skills. Spearheaded innovative training programs, significantly improving team performance. Adept at multitasking and analytical thinking, consistently driving process improvements and operational efficiency.

Overview

11
11
years of professional experience

Work History

Intership

Junkai Technology and Communications Pvt Ltd
Visakhapatnam
09.2024 - 11.2024

.

Grooming Trainer

AIAT (Aviation institute of advanced technology)
Visakhapatnam
01.2019 - 12.2019
  • Worked as grooming trainer (free-lancer) for period of 1 year (2019) in AIAT (Aviation institute of advanced technology)
  • Led cross-functional teams in development of innovative solutions for pressing business challenges
  • Coached employees on best practices, providing constructive feedback to support their professional growth
  • Improved employee performance by designing and implementing effective training programs

Customer Service Executive

INDIGO Airlines
Visakhapatnam
10.2013 - 01.2017
  • Worked with INDIGO Airlines for period of 3 years (2013-2016) as Customer service executive in Airport Operations and Customer Services
  • Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers
  • Implemented new protocols to optimize team performance and deliver consistent results
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences

Education

MBA - Human Resources Management

Andhra University
Visakhapatnam, India
04.2022

Bachelor of Science - Bachelors of Computers

B.V.K Degree College, Andhra University
Visakhapatnam, India
05.2015

Intermediate -

Sri Chaitanya Junior College
Visakhapatnam, India
03.2010

SSC - CBSE

DAV Centenary Public School
Visakhapatnam, India
03.2008

Skills

  • Active Listening
  • MS Office
  • Public Speaking
  • Decision-Making
  • Excellent Communication
  • Analytical Thinking

Accomplishments

  • National player in volleyball
  • Nominated as General Captain of my college for excellent leadership qualities and excellence in sports

Jobtraits

  • Awarded as best grooming star twice
  • Trained as SME (Subject Matter Expert)
  • Trained as grooming in-charge
  • Worked during natural disaster (Hud-Hud) when Vizag airport was almost damaged, and with minimum facilities and only two computer systems were shared by five airlines worked manually for few days

Languages

  • Telugu
  • English
  • Hindi

Additional Qualifications

  • Air hostess training (BTEC [HNC]) in Frankfin Airhostess institute from Vizag (2010-2011)
  • Hands on experience about Departure control systems (DCS) at check in, reservation and boarding procedures
  • Good knowledge on World tracer web (WTW) helpful for handling mis-handling baggage
  • Well aware about usage of baggage reconciliation software (BRS)

Personal Information

  • Father's Name: Ch. Sankar Rao
  • Date of Birth: 01/21/92
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Intership

Junkai Technology and Communications Pvt Ltd
09.2024 - 11.2024

Grooming Trainer

AIAT (Aviation institute of advanced technology)
01.2019 - 12.2019

Customer Service Executive

INDIGO Airlines
10.2013 - 01.2017

MBA - Human Resources Management

Andhra University

Bachelor of Science - Bachelors of Computers

B.V.K Degree College, Andhra University

Intermediate -

Sri Chaitanya Junior College

SSC - CBSE

DAV Centenary Public School
Nalini Priya Chebrolu