Nalini R
Bangalore
Summary
Dynamic Subject Matter Expert with a proven track record at Hinduja Global Solutions, excelling in advanced technical support and client relationship management. Leveraging strong communication skills and operating systems expertise, I consistently resolved complex issues, enhancing customer satisfaction and achieving high performance in a fast-paced environment.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
6
6
Languages
Work History
Subject Matter Expert
Hinduja Global Solutions
Bangalore
11.2011 - 03.2017
- Provided advanced technical support for Windows operating systems and enterprise applications, ensuring optimal functionality.
- Troubleshot complex technical issues with internet connectivity and LAN/WAN configurations for end users.
- Diagnosed system-level problems remotely, maintaining high standards of customer service during repairs.
- Acted as liaison between end users and Level 2 support teams, ensuring timely issue escalation.
- Demonstrated excellent communication skills in interactions with customers and internal teams.
- Prioritized and managed multiple tasks independently, achieving consistent results with minimal oversight.
- Maintained strong knowledge of essential software applications, including Microsoft Word and Excel.
- Led bridge calls during major incidents, facilitating collaboration to track high-priority issues.
Customer Support Executive
Transgenez
Banagalore
01.2011 - 05.2011
- Managed inbound and outbound customer calls for a U.S.-based telecommunications provider, promoting internet and VoIP solutions while ensuring high customer satisfaction.
- Resolved service-related issues and addressed customer queries, maintaining professional communication tailored to U.S. clients in an international BPO environment.
- Achieved daily call and conversion targets by developing strong knowledge of telecom products and adhering to compliance and quality assurance guidelines.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Mentored junior team members to enhance their skills and improve overall team performance.
Education
Pre University -
National Institute of Open Schooling
Noida 12.2013 - 01.2015
NIIT - Web Designing - Web Design
NIIT
Bangalore 08.2009 - 01.2010
Skills
- Advanced computer proficiency
- Effective communication skills
- Task prioritization
- Team collaboration
- Client relationship management
- Continuous improvement mindset
- Customer-centric approach
- Proficient in MS Office
- Operating systems expertise
- Creative writing ability
Leisure Activities
- Listening to Music
- Playing Shuttle
Personal Information
- Father's Name: RamikrishnaRaju L
- Date of Birth: 10/10/88
- Nationality: Indian
Timeline
Pre University -
National Institute of Open Schooling
12.2013 - 01.2015
Subject Matter Expert
Hinduja Global Solutions
11.2011 - 03.2017
Customer Support Executive
Transgenez
01.2011 - 05.2011
NIIT - Web Designing - Web Design
NIIT
08.2009 - 01.2010
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