Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Additional Information
Software
Project
Award
PGDBO{POST GRADUATE DIPLOMA BANKING OPERATION}
Generic

NALINIBALA RAY

BANKER
BHUBNESWAR,OR

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Punctual and honest . with solid background in environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
3
3
Languages

Work History

BANKING/FANINCIAL/Assistant Manager

BANKING/FINANCIAL/Assistant Manager

HDFC BANK LTD
BHUBNESWAR, ODISHA
07.2021 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.

BANKING/FINANCIAL/Teller Service Representative

ICICI BANK
BHUBNESWAR, ODISHA
05.2019 - 08.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Stocked supplies for customers and personal teller station.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Bachelor of Science - Physics

UTKAL UNIVERSITY
JAJPUR
06.2015 - 06.2018

Associate of Science - DATASCIENCE

HERO VIRED INSTITUTE {MIT}
DELHI
12.2021 - Current

Skills

Excellent managerial techniques

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Certification

PGDBO

Interests

Marketing,Travel,Yoga,Dance,Listening to music,

Timeline

Associate of Science - DATASCIENCE

HERO VIRED INSTITUTE {MIT}
12.2021 - Current

BANKING/FINANCIAL/Assistant Manager

HDFC BANK LTD
07.2021 - Current

BANKING/FINANCIAL/Teller Service Representative

ICICI BANK
05.2019 - 08.2021

PGDBO

04-2019

Bachelor of Science - Physics

UTKAL UNIVERSITY
06.2015 - 06.2018

BANKING/FANINCIAL/Assistant Manager

Additional Information

1.Played a key role in ensuring the successful launch of sales drive structured and implemented programs and suggested in the areas of training.

2.Managed customer accounts,built positive relationships with customers and grew account base within territory.

3.Coordinate accounts payble,accounts receivable ,payroll ,vendor management.return processing ,customer relations,executive calendars and report generation.


Software

Fundamentals of datascienceBasic concepts of statistics,Programming knowledge (Basic of python)

Project

  • Data Science Projects-1

Fake News Detection

Tech:Python

Dataset/Package:News.csv.

Description:

A type of yellow journalism, fake news encapsulates pieces of news that may be hoaxes and is generally spread through social media and other online media. This is often done to further or impose certain ideas and is often achieved with political agendas. Such news items may contain false and/or exaggerated claims, and may end up being viralized by algorithms, and users may end up in a filter bubble.

Responsibilities:





Data science project-2


Award

AWARDS

1.ICIC BEST CUSTOMER SERVICE AWARD FY19-20

2.BAJAJ ALLIANZ LIFE INSURANCE MERAKI AWARD FY20-21

3.HDFC BEST WOW SERVICE AWARD FY21-22

PGDBO{POST GRADUATE DIPLOMA BANKING OPERATION}

The PGDBO is a six month program with 3 months of full time class work,followed by 3 months of internship session...students who undergo internship and on the job."internship in ICICI bank, upon succesful completion,Qualify for emplyment in ICICI bank.

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