Srividhya M

Dynamic Assistant General Manager with proven expertise at TeamLease Services Ltd in client onboarding and operational excellence. Skilled in business process implementation and creative team building, I have successfully enhanced client relationships and streamlined operations, achieving significant cost reductions. A quick learner dedicated to aligning organizational goals with customer support initiatives.

• Presentation and interacting skills
• Implement Business process & new Ideas
• Creative Team building activities
• Understanding of organizational goals
• Fast learner
• Understanding Customer and Support services [HRM]

• TeamLease Services LTD, ASSISTANCE GENERAL MANAGER STAFFING, 07/01/23, Present, Currently working as Assistance General Manager for Pan India, Handling portfolio of New client onboarding, Regional Operational Team, Training, Audit and Quality.
• TeamLease Services LTD, ASSISTANCE GENERAL MANAGER DEGREE APPRENTICE, 10/01/21, 06/30/23, Leading the Operations PAN India for NEEM (National Employability enhancement Mission) & NAPS (National Apprenticeship Promotion Scheme)., Revenue growth and customer satisfaction by effectively managing service delivery as per the set SLA., Build and maintain an excellent business relationship with the internal and external partners., Monthly Client connects to understand their requirement and look at the feasibility to fit it into the organization process & policy., Effectively manage client priorities and requirements and focus on Hi-Po accounts by conducting governance calls., Prioritizing workload and recommend changes in policies, procedures, and methods to simplify ways of working., Reviewing and setting objectives and KRAs for the team., Preparation of Periodic packs for the Senior Leadership to aid their analysis and decision making., Liasing with the Government officials for NAPS process updates and requirements.
• TeamLease Services LTD, DEGREE APPRENTICE SENIOR MANAGER, 09/01/19, 10/31/21, Coordinating with stakeholders with regards to the change in process and ensuring there is zero impact on the business due to the change., Ensuring compliance requirements are monitored and strictly adhered to., Conduct effective performance appraisal meeting and provide feedback. Build a development plan for members in the team., Collaborate with the Technology Team in system enhancement and process automation to increase productivity, efficiency and customer satisfaction.
• TeamLease Services LTD, DEGREE APPRENTICE MANAGER, 04/01/18, 09/30/21, End to End payroll application for NAPS process: This was an important project as it led to reduction in vendor cost., Completely new platform built for candidate On-boarding & Payroll processing., Coordinating with various stakeholders internally to ensure complete requirements are shared with the technology team., Seamless Data Migration from vendor tool to in house application., Training the team members and handling their queries until they were well equipped with the application., E-invoicing Billing system: Led the entire billing system change for both the programs under Netap., Monitored and ensured accurate testing and feedback was shared in a short span of time., Training the team on the new GST regime., Data collocation for the entire client base as per E-invoicing requirement., Front ending the clients in query management and implementation of E- Invoicing., SOPs and Training Material: Actively involved in preparing SOPs for each process and program., Created training material for refresher sessions and new hire training., Worked closely with the Training team to prepare Assessments for the trainings conducted.
• TeamLease Services LTD, MANAGER MIGRATION (South), 03/01/15, 03/31/18, Client hand-holding for the first 2 months and responsible for information cascading to various teams., Prepared CTC structure as per client request for the associates recruited by TeamLease., Coordinating on Invoice Generation for the particular payroll cycle., Payments follow up with the client for the invoice generated., Coordinating with the recruitment team to help in recruiting candidates as per the client request and also communicated to all stakeholders in the business the status of open positions., Meeting clients at their location to walk them through the entire process and ensured HR compliance to client contracts., Analyzing and removing any incorrect information generated in the Daily reports, highlighted areas of improvement in the day to day work around of assigned tasks., Co-ordinated with onsite HR SPOC on closure of issues of associates and drove to closure., Assisted the team in implementing VSM (Value Stream Mapping) Project and helped in streamlining the process., Reworked on the existing SOP (Standard Operating Procedure) and fine-tuned it to perfection as per the required business need., Took interviews of the associates lined up by the recruitment team as part of the screening process., Efficiently handled the escalated issues of the clients., Efficiently handled the teams within the organization., Ensured that the daily targets, Service Level Agreements (SLA) were met., Sent feedback mailers to the clients to improve the services provided by TeamLease., Ensured quality of work was maintained at all forums., Updated the client details in the MIS and allocated the same to the respective teams.
• TeamLease Services Ltd, SENIOR EXECUTIVE STAFFING OPERATIONS, 08/01/06, 03/31/13, Managing day-to-day client queries and ensuring timely resolution of the queries by meeting established deadlines and quality standards., Ensuring 100% compliance to the processes, company & client policies., Mentoring and coaching new joinees in the team., Responsible for updating weekly trackers and creating Ways of Working documents for the team with all scenarios., Managing the payroll process for more than 300 Clients which includes doing the follow-up for the inputs, processing the payroll, follow-up for the payments and coordinating with the accounts & payroll team in releasing the salaries., Ensuring correct & timely roll out of Offer letters, Salary Revisions, Contract Extensions, and Exit Letters., Preparing salary breakup complaint with labor laws/ guidelines with respect to salary structure., Strong adherence of timelines & meeting set expectations., Responsible in solving the client queries with the TAT as mandated by the process.
• The New Indian Express Group, CUSTOMER RELATION EXECUTIVE, 08/01/03, 08/31/05, Implemented and managed the Referral marketing scheme for the region of Karnataka., Appointed Franchisees, Distributors & Leaders. Motivated, trained, helped them in developing their networks. Ensured prompt transaction settlement., Managed Consumer complaint resolution by working with the corporate office and product departments., Set up and managed speaking events and publicity campaigns in various districts, including marketing support for the events., Was responsible for Sales Support for Karnataka across Mysore, Mangalore, Belgaum, Shimoga & Gulbarga branches.

• Regularly updating the Standard Operating Procedure of the process work flow of the team for future reference.
• Consolidated reporting for process updates, production tracker, and the system down time to the top priorities.
• Arranging and facilitating training needs.
• Pro-active initiatives in Operational decisions & bridge the gap and work on ground realities.

• Start performance award 2019
• FAB - Best Team Manager 2020

• English
• Tamil
• Hindi
• Kannada

• Knowledge Transfer: Ensuring that updates and relevant knowledge is provided to team for processing service deliverables from units based out of USA.
• SLA Reporting: Tracking, monitoring & reporting SLA’s and quality reports.
• Training: Organized training for the Team based on the Team needs and requirements.
• Client Interaction: Interacted with the Client and represented the Organization in Monthly Client reviews. Established contact with respective 'Centers of Excellence' to get speedy resolution of priority Issues. Conducted calibration calls and work on client feedback.
• Transition: Worked along with Project Manager and Client Services Manager for smooth Transitioning of Project.

• Father's Name: Mr. Muralikrishnan SR
• Date of Birth: 03/13/81
• Gender: Female