Summary
Overview
Work History
Education
Certification
Languages
Additional Information
DECLARATION
Timeline
Generic

NALLAMALLA VICTOR

Hubli

Summary

Strong Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Kia Motors (Bhadra KIA)
11.2023 - Current
  • Hires, trains and motivates all dealership department managers.
  • Directs and monitors all dealership management or supervisory personnel functions and completes formal performance evaluations of all department managers at regularly scheduled intervals.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Resolves any customer complaints that department managers are unable to rectify.
  • Other tasks as assigned.

General Manager Sales, Service & True Value

Lekhya Motors Pvt Ltd (Nexa Service)
05.2020 - 10.2023
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and implemented strategies to increase sales and profitability.
  • Formulated policies and procedures to streamline operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Quality Manager

Lekhya Motors Pvt Ltd (Nexa Service)
04.2018 - 04.2020
  • Develop and maintain relationships with vendors and suppliers.
  • Maintain a safe and secure working environment.
  • Oversee the purchase of materials and equipment for the workshop.
  • Manage workshop staff, including hiring, training, and evaluation.
  • Ensure compliance with safety regulations and other applicable laws.
  • Develop and implement policies and procedures to ensure efficient workshop operations.
  • Manage workshop operations, including scheduling, budgeting, and coordinating activities.

Works Manager

Revankar Motors Pvt Ltd
09.2016 - 09.2017


  • Develop and maintain relationships with vendors and suppliers.
  • Maintain a safe and secure working environment.
  • Oversee the purchase of materials and equipment for the workshop.
  • Manage workshop staff, including hiring, training, and evaluation.
  • Ensure compliance with safety regulations and other applicable laws.
  • Develop and implement policies and procedures to ensure efficient workshop operations.
  • Manage workshop operations, including scheduling, budgeting, and coordinating activities.

Service Advisor

Revankar Motors Pvt Ltd
08.2013 - 08.2016


  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Handles customer complaints.
  • Obtains customer and vehicle data prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes “promised time.” Checks with dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides customer with a copy.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up to date.
  • Maintains high customer satisfaction standards.
  • Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.

Service Advisor

UM Cars Pvt Ltd (MASS)
10.2009 - 12.2013


  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Advises customers about necessary service for routine maintenance.
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
  • Prepares a repair order showing time, cost and labor estimates for service.
  • Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
  • Explains the work performed and the repair order charges to the customer.
  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes “promised time.” Checks with dispatcher, if necessary.
  • Obtains customer's signature on repair order; provides customer with a copy.
  • Establishes customer's method of payment. Obtains credit approval, if necessary.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
  • Keeps service department forms, menus and pricing guides up to date.
  • Maintains high customer satisfaction standards.


Technician

Sai Service Arena
03.2006 - 07.2008
  • Keeps equipment available for use by inspecting and testing vehicles and completing preventive maintenance such as engine tune-ups, oil changes, and tire rotations.
  • Maintains vehicles’ functional condition by listening to operator complaints and conducting inspections.
  • Repairs mechanical and electrical system malfunctions and replaces parts and components.
  • Verifies vehicle serviceability by conducting test drives, adjusting controls, and updating systems.
  • Complies with state vehicle requirements by testing engine, safety, and combustion control standards.
  • Maintains vehicle appearance by cleaning, washing, and painting.
  • Compiles vehicle records by recording service and repairs.
  • Keeps shop equipment operating by following operating instructions, troubleshooting breakdowns, and preventive maintenance.
  • Contains costs by keeping track of warranties and evaluating service and parts options.
  • Keeps supplies ready by inventorying stock, placing orders, and verifying receipts.
  • Updates job knowledge by participating in educational opportunities and reading technical publications.
  • Accomplishes maintenance and organization mission by completing related results as needed.

Education

Diploma in Automobile Engineering -

Tippu Shahid Institute Of Technology
Hubli, India
04.2014

Certification

  • Completed Basic, Advance, Special Diagnostic, Bronze Certification, All New Models Training, Nexa Process Training, DMS Training from Maruti Suzuki India Pvt Ltd with MSPIN Number- 380596

Languages

Telugu
English
Hindi
Kannada

Additional Information

Nationality :- Indian

Gender:- Male

DOB:- 07-06-1985


DECLARATION

I hereby declare that all statements made in this resume are true, complete, and correct.

Timeline

General Manager

Kia Motors (Bhadra KIA)
11.2023 - Current

General Manager Sales, Service & True Value

Lekhya Motors Pvt Ltd (Nexa Service)
05.2020 - 10.2023

Quality Manager

Lekhya Motors Pvt Ltd (Nexa Service)
04.2018 - 04.2020

Works Manager

Revankar Motors Pvt Ltd
09.2016 - 09.2017

Service Advisor

Revankar Motors Pvt Ltd
08.2013 - 08.2016

Service Advisor

UM Cars Pvt Ltd (MASS)
10.2009 - 12.2013

Technician

Sai Service Arena
03.2006 - 07.2008

Diploma in Automobile Engineering -

Tippu Shahid Institute Of Technology

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