Summary
Overview
Work History
Education
Skills
Interests And Skills
Leadership Experience
Timeline
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NAMAN BALWAL

Noida

Summary

Dynamic Enterprise Business Manager with a proven track record at IndiaMART InterMESH Limited, driving over $200M in enterprise deals. Expert in contract negotiation and customer relationship management, enhancing retention rates by 10%. Adept at strategic planning and business development, delivering tailored solutions that boost upsell opportunities and client satisfaction.

Overview

9
9
years of professional experience

Work History

Enterprise Business Manager (Big Brands)

IndiaMART InterMESH Limited
11.2021 - Current
  • Drove large-scale contracts in complex B2B environments, achieving over 200M in enterprise-level deals within two quarters.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Managed lengthy sales cycles from initial engagement to successful closure of contracts averaging 40 million each.
  • Cultivated strong relationships with C-level executives, enhancing customer retention rates by 10%.
  • Developed custom sales strategies for major brands, resulting in approximately 15% increase in upsell opportunities.
  • Led strategic planning initiatives that increased contract renewals and overall deal sizes with enterprise clients.
  • Collaborated with cross-functional teams to deliver tailored solutions, improving customer satisfaction.
  • Oversaw a portfolio of key enterprise accounts including Vectus and Nippon Paint, driving revenue growth of 5% quarterly.
  • Utilized CRM platform (Weberp) to generate proposals and manage client inquiries efficiently.

Business Manager

IndiaMART InterMESH Limited
11.2021 - Current
  • Retaining and Renewing customers as well as maximizing the revenue while upselling and ensuring better Customer Success.
  • New Client acquisition and client service for premium services of IndiaMART.
  • Driving towards customer satisfaction and ensuring smooth rendering of services.
  • Tracking the journey of the customer through CRM and seller panel of IndiaMart.
  • Working on Weberp for the tracking of various categories on IndiaMart.
  • Leading a team of 35 members along with 4 team managers requires different levels of tracking and monitoring through dashboards, excel charts and proper guidance through those hypotheses.
  • Handling a base of 2000 clients of different categories and distributing among the relationship managers and executives accordingly to achieve the maximum revenue for the company.
  • Providing a matchmaking platform for the suppliers and buyers and making purchases easy through the online medium.
  • Achieving a conversion rate of more than 4% every month to premium services. These premium services help the suppliers to have better online visibility and have more interested buyers reaching them thereby increasing their profit.
  • Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client's work status and receivables.
  • Recruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.
  • Formulating strategies to reduce churn by analyzing BL Charts, PNS Charts, LMS Charts and explaining the client about DIR IM Listing.
  • Achieving customer delight by understanding the problems and reducing the ticket TAT to less than 2 days.

Business Development Manager

Morris Garages- Hyderabad- RAAM Group
08.2020 - 10.2021
  • Generated 25% revenue growth by driving leasing cases to MG Hyderabad from clients including Orix, SMAS, and Avis.
  • Cultivated relationships with potential clients like Deloitte, Ikea, and Microsoft through presentations and corporate engagements.
  • Executed region-specific BTL strategies to support new product launches and corporate campaigns.
  • Qualified potential buyers by assessing requirements and interests to align offerings.
  • Analyzed client campaigns to identify top-performing strategies and optimize marketing efforts.
  • Managed P&L by monitoring leads-to-booking ratios for enhanced financial oversight.
  • Responded to inquiries from drop-in customers, recommending tailored sales campaigns and promotions.
  • Demonstrated strong verbal communication and listening skills to enhance customer focus.

Business Development Manager

DEEPWOODS ONLINE SERVICES PVT. LTD
Noida
04.2019 - 05.2019
  • I worked on the entrepreneurial activity 'Green Positive Initiatives' in the company for two months.
  • Developed an idea to surround corporate employees with indoor plants at the workplace.
  • Created online and offline strategies for the sales and marketing of succulent plants.
  • Started new campaigns like 'Mother's Day' and 'Environment Day' to increase the sales of indoor plants.
  • Conceptualized the go-to-market strategy for succulent plants and suggested online methods for client acquisition.

Marketing Executive

DAIKICHI FOODS INDIA PVT. LTD
07.2016 - 05.2018
  • Responsible for the execution of promotional activities through emails for Daikichi, a Japanese restaurant in Gurgaon.
  • Initiated a new campaign, 'All You Can Eat Sushi,' which increased the sales for that month by approximately. 20%.
  • Created a social media presence to improve marketing and customer outreach strategies through email marketing.
  • Optimized profits with proactive control of employee workloads, vendor costs, and food waste.
  • Reduced employee turnover by approximately 35% through relationship-building.
  • Produced monthly reports detailing all the sales trends and forecasts.

Education

Master of Business Administration -

Indian Institute of Management Kashipur
Uttarakhand, India
03.2020

Bachelor of Technology - ECE

NIT DELHI
Delhi, India
05.2016

Skills

  • MS Office
  • Contract negotiation
  • Sales strategy
  • Customer relationship management
  • Strategic planning
  • Business development

Interests And Skills

MS-Office, Badminton, Cricket, Surfing, Travelling, Studying the marketing strategies through online and offline medium and giving a business plan for the hypothetical company 'Greenbiz Solutions'.

Leadership Experience

Core Member, Agnitraya, Indian Institute of Management, Kashipur, Responsible for organizing the annual fest of IIM Kashipur and handling a team of 50 people., Finalized the teams for the fest that by taking personal interviews of the potential students., Approached a total of 20 sponsors and 7 sponsors converted for the fest., Prepared an excel file for the procurement list and purchased the items accordingly.

Timeline

Enterprise Business Manager (Big Brands)

IndiaMART InterMESH Limited
11.2021 - Current

Business Manager

IndiaMART InterMESH Limited
11.2021 - Current

Business Development Manager

Morris Garages- Hyderabad- RAAM Group
08.2020 - 10.2021

Business Development Manager

DEEPWOODS ONLINE SERVICES PVT. LTD
04.2019 - 05.2019

Marketing Executive

DAIKICHI FOODS INDIA PVT. LTD
07.2016 - 05.2018

Master of Business Administration -

Indian Institute of Management Kashipur

Bachelor of Technology - ECE

NIT DELHI

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