Cricket
Naman Bhagat
Back Office Analyst
New Delhi,DL
Summary
Detail-oriented Analyst specializing in credit balance resolution and payment reconciliation. Collaborates with insurance companies to address reimbursement issues and optimize cash posting processes. Enhances operational efficiency through cross-functional teamwork and ensures compliance with standards. Adapts to evolving business needs while maintaining accuracy and attention to detail.
Overview
2
2
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Back Office Analyst
Finthrive Pvt Ltd
08.2025 - Current
- Review and analyze patient and insurance accounts to identify credit balances and payment discrepancies.
- Work closely with billing, accounts receivable, and operations teams to streamline revenue cycle processes.
- Collaborate with insurance companies to resolve payment variances, overpayments, and claim-related issues.
- Analyze payer trends and recurring insurance issues to improve workflow efficiency and reduce claim errors.
- Maintain high productivity and accuracy standards while handling high-volume transactions.
- Utilized healthcare billing systems and Excel tools to manage and analyze financial data efficiently.
- Act as a primary point of contact with insurance companies for payment clarification and account resolution.
- Handle insurance escalations and collaborate with payer support teams to resolve complex account issues.
Analyst
R1 RCM Global Pvt Ltd
08.2024 - 08.2025
- Performed detailed follow-ups with insurance carriers to resolve outstanding payment and credit balance issues.
- Verify patient insurance eligibility, coverage, and benefits prior to service approval.
- Ensured compliance with HIPAA regulations and healthcare billing standards.
- Followed up with payers to ensure timely approvals and minimize treatment delays. Maintained detailed records of authorization status, approvals, and pending cases.
- Assisted in resolving aged insurance accounts by coordinating directly with payer representatives.
- Maintained detailed documentation and audit trails for financial transactions and credit balance activities.
- Supported process improvement initiatives to enhance insurance workflow and payment accuracy.
- Ensured seamless coordination between insurance companies and internal revenue cycle teams.
Education
Bachelors - Computer Application
Tecnia Institute of Advanced Studies
07-2024
Senior Secondary Education -
DL DAV Model Public School
04-2021
Secondary Education -
DL DAV Model Public School
04-2019
Skills
- Insurance Eligibility & Verification
- Excel
- Credit Management
- Charge Posting
- Cross-functional Coordination
- Data Analysis
- Claims Resolution Management
- Payment Posting
- Denial Handling & Appeals
- Medical Documentation Review
- Revenue Cycle Operations
- Payer Escalation Handling
- Payer Communication
Certification
Revenue Cycle Management (10/2024)
Interests
Exploring New Food Places
Timeline
Back Office Analyst
Finthrive Pvt Ltd
08.2025 - Current
Analyst
R1 RCM Global Pvt Ltd
08.2024 - 08.2025
Bachelors - Computer Application
Tecnia Institute of Advanced Studies
Senior Secondary Education -
DL DAV Model Public School
Secondary Education -
DL DAV Model Public School