Naman Bhatt
Ahmedabad
Overview
3
3
Languages
18
18
years of professional experience
Work History
Sales & Marketing Manager
Sankalp Group
Ahmedabad, Gujarat
11.2024 - Current
- Owned sales and marketing strategy for four managed properties through daily planning and execution.
- Built corporate funnels for 90+ room inventory across 2 banquet halls and a boardroom.
- Strategically developed extensive relationships with key industry players, agencies and vendors.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Expanded partnerships with travel agents, wedding planners, and corporate accounts for demand growth.
Banquet Sales Manager
Binori Hotel
Ahmedabad
04.2023 - 11.2024
- Marketed 69-room business hotel with two banquet venues (20-500 pax) covering weddings, socials, and corporate off-sites.
- Coordinated banquet operations, vendor tie-ups, and guest experience flow for back-to-back events.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Developed excellent working knowledge of industry trends and improvements in processes.
Banquet Sales Manager
Agrasen Foundation (Managed by TGB Group)
Ahmedabad
03.2018 - 03.2023
- Drove bookings for 78-room facility with banquet capacity up to 1,500 guests.
- Led event budgeting, cross-department coordination, and guest servicing for large-scale conferences and social functions.
- Actively listened to customers to fully understand requests and address concerns.
- Met schedule using excellent planning and coordination skills.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
Hotel Manager
Hotel Vice President (Sister Concern of Hotel President)
Ahmedabad
07.2013 - 02.2018
- Oversaw daily operations, profitability, and guest satisfaction across rooms, F&B, and events.
- Managed hotel operations, overseeing front desk, housekeeping, and maintenance departments to maintain high guest satisfaction.
- Planned and oversaw special events at hotel.
- Led front desk service handling reservations, check-ins and check-outs.
- Monitored hotel market pricing and activity to remain competitive.
Front Office Manager
Comfort Inn President (Choice Hotels)
Ahmedabad
06.2011 - 06.2013
- Handled VIP arrivals, event coordination, cash reconciliation, and weekly function sheets.
- Directed scheduling, night audits, and service recovery for the front-office team.
Assistant Front Office Manager
Narayani Hotels & Resorts
Ahmedabad
08.2009 - 05.2011
- Ran front-office staffing, inspections, and brand compliance for public areas.
- Acted as manager-on-duty, ensuring security, service standards, and guest issue resolution.
Front Office Associate
Ginger Hotel (TATA Group)
Ahmedabad
06.2008 - 08.2009
- Supported day-to-day reception, reservations, and guest-handling for a business hotel.
- Maintained high service standards and documentation accuracy during peak occupancies.
Education
Tours, Travel & Hospitality Management -
Sikkim Manipal University
Ahmedabad, GJ01-2008
HSC - Commerce
Kameshvar Vidhya Vihar
Gujarat01-2005
SSC -
Kameshvar Vidhya Vihar
Gujarat01-2003
Skills
- Sales strategy
- Relationship management
- Product positioning
- Customer service
- Event coordination
- Team leadership
- Negotiation techniques
- Brand development
Accomplishments
- Scaled Multi-Property Sales: Drove incremental business for four Gujarat properties by aligning corporate, wedding, and MICE segments under one unified strategy.
- High-Occupancy Event Seasons: Coordinated 20-500 pax banquets at Binori and 1,500-pax conventions at Agrasen Foundation without service lapses.
- Guest-Centric Operations: Maintained consistent guest satisfaction scores while managing Hotel Vice President's cross-department teams across 5 years.
Languages
English
Hindi
Gujarati
Custom
I hereby declare that all the information provided is true and correct to the best of my knowledge and belief.
Timeline
Sales & Marketing Manager
Sankalp Group
11.2024 - Current
Banquet Sales Manager
Binori Hotel
04.2023 - 11.2024
Banquet Sales Manager
Agrasen Foundation (Managed by TGB Group)
03.2018 - 03.2023
Hotel Manager
Hotel Vice President (Sister Concern of Hotel President)
07.2013 - 02.2018
Front Office Manager
Comfort Inn President (Choice Hotels)
06.2011 - 06.2013
Assistant Front Office Manager
Narayani Hotels & Resorts
08.2009 - 05.2011
Front Office Associate
Ginger Hotel (TATA Group)
06.2008 - 08.2009
Tours, Travel & Hospitality Management -
Sikkim Manipal University
HSC - Commerce
Kameshvar Vidhya Vihar
SSC -
Kameshvar Vidhya Vihar