Naman Garg
Senior Client Success Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Senior Client Success Manager
Vector3 Digital Tech Pvt. Ltd.
07.2023 - Current
- Managing a diverse portfolio of accounts, ensuring consistent communication and personalized support.
- Serving as an escalation point for critical client situations, ensuring prompt resolution and maintaining high levels of satisfaction.
- Partnering with sales team members to ensure seamless handoff of newly acquired accounts into the Client Success department's care.
- Launched quality assurance practices for each phase and at various stages of deliverables.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Evaluated client feedback to drive continuous improvement initiatives within the company's service offerings.
Client Success Manager
Ikokas Technologies Pvt. Ltd.
07.2022 - 07.2023
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
Analyst - ESG
ESG Global Partners Pvt. Ltd.
12.2021 - 07.2022
- Assisted sector-focused research and engagement responsibilities, including analysis of company-level ESG factors and value-drivers.
- Developed metrics, baselines and targets to drive improvement programs and risk management around climate change, energy, water resources, waste, energy efficiency, green buildings and transportation.
- Tracked and kept abreast with Indian and global regulatory developments and changes in the ESG domain.
- Supported sustainability reporting and engagement, including strategy development and stakeholder process.
Senior Tax Consultant
Deloitte Tax Services India Pvt. Ltd.
02.2018 - 10.2021
- Handled business clients' requirements in special areas such as Tax Compliance, Global Mobility and Billing
- Prepared accurate monthly client bills and weekly reports to be shared with on-shore client teams and further to the clients.
- Coordinated with global Deloitte teams on monthly basis to ascertain, reconcile and prepare accurate output for clients.
- Established strong relationships with clients through excellent communication skills and personalized service, resulting in a high retention rate.
- Mentored junior tax consultants, enhancing their knowledge of industry best practices and promoting professional growth.
Associate Analyst
Genpact India
07.2016 - 05.2017
- Presented complex analytical findings in a clear, concise manner, enabling effective communication with various departments.
- Supported senior analysts in creating detailed reports, ensuring accuracy and timely delivery to stakeholders.
- Supported the Financial Spreading team in the space of commercial lending for the inventory financing business.
- Preparation of detailed and crisp commentaries on historical company financials/ ratios along with liquidity/ cash flow and debt structure analysis and drafting review pitch for the same.
- Trigger analysis of customers' financial positions. It involved conducting an analysis for breach of parameters like revenues, EBIDTA, financial ratios, OR Ratings relating to and affecting the funding position of the companies.
Management Trainee Intern
Religare Credit Advisors LLP
05.2015 - 07.2015
- Analyzing credit rating reports.
- Collaborated with industry professionals to learn internal business processes and best practices.
- Identifying potential real estate developers for the business (part of my PGDM Internship Project).
Education
Post Graduate Diploma in Management - Finance & Marketing
New Delhi Institute of Management
New Delhi 04.2001 -
Bachelor of Commerce - Commerce
Meerut College
Meerut, UP 04.2001 -
Skills
CRM Software
undefinedTimeline
Senior Client Success Manager
Vector3 Digital Tech Pvt. Ltd.
07.2023 - Current
Client Success Manager
Ikokas Technologies Pvt. Ltd.
07.2022 - 07.2023
Analyst - ESG
ESG Global Partners Pvt. Ltd.
12.2021 - 07.2022
Senior Tax Consultant
Deloitte Tax Services India Pvt. Ltd.
02.2018 - 10.2021
Associate Analyst
Genpact India
07.2016 - 05.2017
Management Trainee Intern
Religare Credit Advisors LLP
05.2015 - 07.2015
Post Graduate Diploma in Management - Finance & Marketing
New Delhi Institute of Management
04.2001 -
Bachelor of Commerce - Commerce
Meerut College
04.2001 -
Similar Profiles
Raquel TorresRaquel Torres
Executive Assistant to VP and Directors at Bluewave For Disney DX Tech & DigitalExecutive Assistant to VP and Directors at Bluewave For Disney DX Tech & Digital
Ilaye FikiyeIlaye Fikiye
Sales & Marketing Executive at Mekio-Tech DigitalSales & Marketing Executive at Mekio-Tech Digital
Aminu MusaAminu Musa
Senior Content Writer at Opt Digital Tech LTDSenior Content Writer at Opt Digital Tech LTD