NAMAN GUPTA

Experienced Business Development professional with over 2 years of experience delivering excellent customer service and administration. Excels in service coordination, booking management and query resolution. Dependable and efficient team player with talents for professional communication and organization. Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Handling the front office operations of 480 rooms inventory along with Business Centre of property
• Coordinated transportation for guests, booking shuttles and private car service
• Minimized customer wait times during check-in and check-out by collaborating with colleagues
• Provided guests with post-stay satisfaction questionnaires, recording outcomes to enable continued service improvements
• Greeted hotel guests with warmth and professionalism, providing excellent first impressions
• Answered telephone calls with positivity and professionalism to uphold the hotel's reputation
• Maintained neat, presentable reception area through frequent cleaning and tidying
• Completed activity spreadsheets and shift checklists to streamline front-of-house operations
• Welcomed customers by completing check-in procedures and amending required reservation changes and Coordinated for welcome gifts and special room amenity requests, ensuring customers received exact experience requirements
• Offered guests local knowledge and information on dining, entertainment and sightseeing experiences
• Promoted hotel amenities during check-in to boost sales and enhance stay.

• Photography
• Socializing
• Travelling