Naman Khandelwal
Assistant Branch Service Operation Manager
Jaipur
Summary
Maintained 0% error in operation and cash handling, reflecting high standards of accuracy. Achieved recognition as regional top performer in gold loan, leading to increased market share. Excelled in third-party insurance, consistently ranking among the best. Ensured zero errors in gold loan testing, highlighting dedication to operational excellence.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
Work History
ASSISTANT BRANCH SERVICE OPERATIONS MANAGER
DCB Bank
12.2022 - Current
- Handled customer queries and escalations related to transactions, service requests, and complaints, maintaining high service standards and quick resolution TAT
- Conducted gold loan appraisal and testing including purity check, weight assessment, and valuation to minimize risk and ensure accurate disbursement.
- Ensured regulatory compliance by executing RE-KYC for existing customers, verifying documents, and updating CKYC records as per RBI guidelines*
- Processed 100+ daily transactions including cash, NEFT/RTGS, clearing, and UPI, ensuring 100% accuracy and timely EOD balancing with zero cash mismatch
- Onboarding new customers by opening HUF, Current, Trust, and Society accounts after completing KYC/CKYC verification, document validation, and compliance checks as per RBI/bank norms
- Monitored and reduced NPA accounts by following up with borrowers, initiating recovery calls/visits, issuing legal notices, and coordinating with collection team to improve recovery percentage
Relationship Manager
Icici Bank
02.2022 - 11.2022
- Developed strong client relationships through effective communication and personalized service.
- Assisted clients in understanding banking products, enhancing customer satisfaction and retention.
- Collaborated with team members to streamline onboarding processes for new clients.
- Conducted regular follow-ups with clients to address queries and resolve issues promptly.
- Managing existing customer portfolio and working on NCA.
- Pitching of wide banking products to customers basis their requirements
- Handling branch banking operation: Re-kyc , FTA , Neft and RTGS, Cheque Clearing ,Death Claims and Cash Management etc.
- Identifying and mitigating operational risks, such as fraud, theft, and cyber security threats.
- Implementing and enforcing operational policies and procedures to maintain regulatory compliance
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
Education
M.Com - B.A.D.M
Rajasthan University
01-2022
Post Graduate Diploma - Sales and Relationship Banking
NIIT
01-2022
B.Com - undefined
Rajasthan University
01-2020
12th - undefined
Board of Secondary Education Rajasthan
01-2017
10th - undefined
Board of Secondary Education Rajasthan
01-2015
Skills
Strategic workforce planning
Customer support management
Analytical problem solving
Dependability and accountability
Goal-driven mindset
Leadership in teams
Employee training and development
Proficient in Microsoft Office Suite
Certification
NISM Mutual Fund
Interests
Listening Music, Travelling
EXTRA CARRICULLAR ACTIVITIES
Participated in ‘ NSS CAMP in 2019 From Government college Jaipur’. Participated in ‘ Run for inclusion in 2013’. Participated in ‘ NSS CAMP in 2019 From Government college Jaipur’. Participated in ‘ Run for inclusion in 2013’.
Inter Personal Skill
- Target Oriented
- Positive Thinking
- Team Work
- Always active for taking responsibility
Timeline
ASSISTANT BRANCH SERVICE OPERATIONS MANAGER
DCB Bank
12.2022 - Current
Relationship Manager
Icici Bank
02.2022 - 11.2022
M.Com - B.A.D.M
Rajasthan University
Post Graduate Diploma - Sales and Relationship Banking
NIIT
B.Com - undefined
Rajasthan University
12th - undefined
Board of Secondary Education Rajasthan
10th - undefined
Board of Secondary Education Rajasthan