NAMAN KHANNA
New Delhi
Summary
I have about 9.5+ years of professional experience in areas of HR Technology, HR Transformation, Change Management, HR Advisory and HR Operation. I have functional expertise in areas such as Onboarding, Compensation & Benefits, Performance Management, Manpower planning.
I have played lead roles in multiple enterprise level implementation for various HR transformation projects such as HR Op model redesign, transformation of GBS, implementation of AI based HR Chatbot, self-service mobile application for employees etc.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Manager - HR Transformation
EY GDS
11.2019 - Current
- Have worked with global clients across sectors and geographies on engagements ranging from HR process re-engineering, HR technological implementations, people operating model design to current and future state HR assessment.
- Led AI implementation for clients including but not limited to streamlining workflows by identifying bottlenecks in existing HR processes and systems and proactively addressing these challenges through appropriate solutions implementation.
- Supporting clients as Business Integrator in various HCM implementations like ServiceNow, SuccessFactors, Beqom, etc.
- Managed global HR transformation programs, RPA based transformations within Shared Services
- Lead testing phase of ServiceNow and Beqom implementation for clients which includes : managing test planning, design, execution, defect management, reporting and stakeholder management
- Managed Post M&A HR integration activities
- Led HCM vendor evaluation including: designing vendor evaluation surveys, implementing power bi visualizations; designing current and future state HR OP model
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Program Managed development of Organizational Structure, Functional/ Job Descriptions, Policies and Procedures Manual, Performance Management Framework for clients in multiple geographies.
- Conducted in-depth analysis of existing client processes and systems, utilizing data-driven insights to identify improvement opportunities like areas suitable for automation.
- Designed and facilitated workshops on process redesigning and optimization to co-create future state
- Business Integrator for HRSD implementation (Knowledge & Case management, Onboarding business process) for a US client operating in Education sector.
- Worked as Program manager for automation of Shared Service processes through ServiceNow. Analyzed existing manual processes such as onboarding, invoice tracking, mailbox transformation, retention, employee engagement –process design and deployment plan. Responsible for IT delivery, user acceptance testing, ROI analysis and periodic review post implementation along with root cause analysis.
- Developed risk mitigation strategies and ensured compliance with all legal and regulatory requirements associated with divestitures
- Curated and led virtual agent bootcamps to guide various team members on benefits, and best practices, fostering deeper understanding of virtual agents
Senior Manager- HR Transformation
Genpact
05.2018 - 10.2019
- Managed global implementation of self-service ecosystem for Genpact which included - Chatbot and RPA assessment and implementation in HR processes and integration with other systems like Kronos, Remedy etc.
- Requirement Assessment across regions to identify pain areas. As-Is & To-Be assessment across each region keeping in view of financial levers
- Achieved operational excellence by streamlining processes and implementing best practices.
- Program Managed Implementation of “one stop shop” social platform for all employees to assist with common day to day work and gain productivity through widgets and shortcuts(Enterprise Level Implementation)
- Led deployment of web-based application across regions for employees to access various employee needs for example, access to chatbot, leave management, payroll, entitlements etc.
- Mentored junior staff members for skill development and career progression within the organization.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
Manager- Talent Management, RPA
Genpact
05.2017 - 05.2018
- Partner with the Operations, Sales, HR, Hiring & Training teams to forecast the resourcing requirements
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Managed vertical demand forecast for growth and mining opportunities
- Proactively led planning of talent supply avenues and managing of the Strategic Direction of Business
- Partnered with businesses in internal staffing for growth deals while keeping focus on building capabilities to support CRM.
- Proactively manage vertical releases, keeping in view of financial levers
- Led efforts for Process Optimization and drive rigor in Resource Forecasting and Engage/ Drive initiatives / workouts for continuous improvements
- Ensured Capability Development of Resources with required skill sets to keep the resource pool readily deploy-able
- Led creation of dash boards & data Analytics on demand and supply
- Negotiated contracts and agreements on behalf of organization, securing favorable terms while adhering to organizational guidelines.
- Analyzed market trends to provide insight on competitive salary ranges, helping organization attract top talent at fair compensation rates.
- Collaborated with cross-functional teams to develop tailored talent solutions for client's unique needs.
Manager- HR Business Partner, Analytics
Genpact
05.2016 - 04.2017
- Formulated partnerships across HR function to deliver value-added service to Management and Employees that reflects business objectives of the organization
- Developed data centric approach towards attrition analysis
- Ensured retention of top talent and maintained high manager effectiveness
- Managed driving effective resource management in business to ensure capability development of service-lines and work-types
- Formulated compensation matrix to ensure top talent is retained and rewarded within pay for performance structure
- Prepared and conducted an on-going training for the organization on key issues and trends such as; remote team building, creating high performance culture, employee engagement, immigration, performance management, and handling difficult conversations
- Reduced turnover rate by developing comprehensive talent retention programs.
- Developed high-performing teams through targeted training and development programs.
- Enhanced employee engagement by implementing innovative HR strategies and initiatives.
Software Engineer
Wipro Technologies
03.2012 - 05.2014
- Develop cloud based secure financial applications using technologies, like Java, C/C++.
- Provided infrastructure support on various financial applications
- Performed the role of a Subject Matter Expert for Power Builder on two projects
- Involved in all the phases of Software Development life cycle, from design to maintenance
- Enhanced user experience with intuitive interface design and responsive web applications.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.
Education
MBA - Human Resources Management
SBM, NMIMS, Mumbai
Mumbai 04.2012 - 04.2016
B.Tech (ECE) - Electronics And Communication
LIMAT, Faridabad
04.2001 - 04.2011
Skills
AI Tools:- IBM Watsonx Orchestrate, Microsoft Copilot, IBM Watson Conversation Assistant
RPA Tools:- UiPath, BluePrism, Microsoft Power Automate
Data Visualization:- Power BI , Visio
HCM :ServiceNow:- Case Management, Knowledge management
HCM: Beqom:- LTI, STI and ASR
Employee Surveys: Qualtrics
HR Process re-design
Project Management
Talent Management
Performance Management
Learning and Development
Workforce Planning
Certification
Business Logic Development with JBOSS BRMS from RedHat - 2014
Personal Information
Age: 32
Languages
English
German
Hindi
Projects
TATA MOTORS, Analyzing and Benchmarking the current Performance Management System, Analysis of Job Level Matrix and Mapping of employees across all PA groups as per Job Level Matrix, Designing workshop for Cascading of Business Level Scorecard across all locations, Designing Performance Appraisal timeline for the Next Performance Appraisal cycle, Analysis and Benchmarking the current Employee Promotion Strategy Religare Financial Services, Bench-marking HR Activities of Religare Enterprise limited using websites like Glassdoor.com to enhance Employee Engagement Tata AIG, Analysis and Design of HRIS systemat Tata AIG General Insurance Limited and Designing the HRIS systemto increase employee engagement - Mood Meter, Ticketing systemand updating other company HR policies like Career progression, Employee Directory Learning and Development, Developed program on presentation skills for a set of marketing managers with objectives, sessions and methodologies by using theoretical frameworks Competency Mapping and Assessment Centre, Designed a competency framework for the position of a Business Development Associate for an Organization. Recruitment and Selection, Analyze Selection and On-boarding process of companies in Manufacturing Sector
Timeline
Manager - HR Transformation
EY GDS
11.2019 - Current
Senior Manager- HR Transformation
Genpact
05.2018 - 10.2019
Manager- Talent Management, RPA
Genpact
05.2017 - 05.2018
Manager- HR Business Partner, Analytics
Genpact
05.2016 - 04.2017
MBA - Human Resources Management
SBM, NMIMS, Mumbai
04.2012 - 04.2016
Software Engineer
Wipro Technologies
03.2012 - 05.2014
B.Tech (ECE) - Electronics And Communication
LIMAT, Faridabad
04.2001 - 04.2011