Market Research Industry Trends & Innovations
Naman Kumar
Client Service Manager
New Delhi
Summary
Client Service Manager with experience in end-to-end market research project execution, client servicing, and global sample management. Skilled in managing multi-country studies, coordinating with global vendors, and ensuring seamless project delivery from feasibility to completion. Strong expertise in B2B, B2C and Healthcare research, client relationship management, and operational delivery. Proven ability to manage global market research projects across USA, Europe, APAC, and India.
Overview
4
4
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Client Services Manager
TeamVisory Consultancy Pvt. Ltd.
07.2024 - Current
- Client Service Manager with experience in end-to-end market research project execution, client servicing, and global sample management.
- Skilled in managing multi-country studies, coordinating with global vendors, and ensuring seamless project delivery from feasibility to completion.
- Strong expertise in B2B, B2C and Healthcare research, client relationship management, and operational delivery. Proven ability to manage global market research projects across USA, Europe, APAC, and India.
Client Relationship Manager
HDFC Bank
05.2023 - 07.2024
- Client relationship management and servicing
- Managing customer portfolios and service delivery
- Stakeholder management and communication
- Handling client requirements and service operations
- Delivering customer-centric solutions
Associate Research Analyst
PValue Analytics Pvt. Ltd.
05.2022 - 04.2023
- Conducted primary and secondary market research
- Data collection and analysis
- Research insights and reporting
- Market data validation and analysis
Education
MBA - Marketing
Apeejay School of Management
New Delhi, India 04.2001 -
Bachelor of Technology - Information Technology
Maharaja Surajmal Institute of Technology
New Delhi, India 04.2001 -
Skills
Market Research Expertise
- B2B Research
- B2C Research
- Healthcare Research
- Client Servicing & Stakeholder Management
- End-to-End Project Management
- Global Sample Management
- Multi-country Project Execution
- Vendor & Panel Management
- Feasibility & Fieldwork Planning
- Quota & Performance Management
- IR Optimization & Quality Control
- Survey Testing & Soft Launch Management
- Timeline & Delivery Management
Data & Reporting Tools
- MS Excel (Advanced)
- Google Sheets
- PowerPoint
- Data Cleaning & Validation
- Survey Testing & Debugging
AI & Productivity Tools
- ChatGPT
- Claude AI
- Gemini (Google AI)
- Microsoft Copilot
- Notion AI
- Grammarly AI
- Perplexity AI
Accomplishments
Market research Events / Industry Exposure
Attended domestic and international market research events
- ESOMAR (Bangkok, Thailand)- 2024
- IIEX (Bangkok, Thailand)- 2025
- WIRE (Gurgaon, India)- 2024, 2025, 2026
- MRSI (Gurgaon, India)- 2025
- THE HELM (New Delhi, India)- 2025
Certification
Esomar Certifications
Additional Information
- Experience: 4+ Years
- Industry: Market Research
- Role: Client Service Manager
Interests
Attending Research Conferences & Networking Events
AI & Emerging Technology in Market Research
Global Business & Consumer Behavior Insights
Data Analysis & Insights Exploration
Fitness & Health (Gym & Strength Training)
Travelling & Cultural Exploration
Professional Networking & Relationship Building
Timeline
Client Services Manager
TeamVisory Consultancy Pvt. Ltd.
07.2024 - Current
Client Relationship Manager
HDFC Bank
05.2023 - 07.2024
Associate Research Analyst
PValue Analytics Pvt. Ltd.
05.2022 - 04.2023
MBA - Marketing
Apeejay School of Management
04.2001 -
Bachelor of Technology - Information Technology
Maharaja Surajmal Institute of Technology
04.2001 -