Naman Mehrotra
Gurgaon
Summary
Dynamic business development leader with a proven track record at KFC, successfully opening 285 outlets in four years. Expert in strategic management and vendor negotiation, I excel in building relationships and driving profitability. My analytical thinking and market analysis skills have consistently delivered exceptional results in site selection and budget management.
Overview
19
19
years of professional experience
Work History
Head Business Development and New Store Opening
CBTL INDIA
09.2024 - Current
- Develop India opening and expansion strategy and execute it
- Scouting and finalizing the new site
- Creating pipeline of at least 2.5X sites for best of the best site selection
- Making business model and site approval docket for board
- Coordinating with external agencies for market mapping and data intelligence
- Coordinating with CBTL global team for site approval
- Store layout finalization and approvals from CBTL Global team
- To ensure all functions are working towards achieving store opening timelines
- Finalizing BOQ, budgets for projects and vendor negotiations
- Maintaining relationship with all big developers for existing and future expansion
- Key highlights- Closed 16 agreement for 2025 in the last 6 months and created 25+ stores pipeline for 2026 already
Market Manager
KFC
03.2023 - 03.2024
- Handling complete operations of Haryana and Rajasthan Stores
- Making sure that all stores are exceeding every customer expectation and giving them WOW experience in every visit
- Develop Regular Strategies’ to Making Operations Smooth and maximize the profit of every Restaurant
- Making sale and Profit budgets for all Stores
- Minimizing COSV and setting goal for Profit maximization
- Making profit and loss statement for all stores
- New site approval
- Month end reporting to COO
- Building additional sales channels like corporate ODC, institutional ODC for Brand
- Assist in hiring tie –ups with external hiring Agencies
- Assisting Project team in opening new stores with operation excellence
- Ensure standardization across stores and brand essence
- To identify underperforming stores and develop a business plan to address and manage issues effectively
- Effectively manage and review P&L of all the stores to optimize store profitability and standards
- To ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures
- Monitor, review and ensure all KPIs of the store manager are met on ongoing basis
- Optimize hiring of manpower in line with the business plan and stores roll out
- Coach store managers to seek and continuously develop knowledge of competitor activity and local market conditions on enhancing store profitability
- Mentor store managers/FCs on driving high profitability and standards - with special focus on bleeding stores
- Facilitate knowledge sharing and a best practices (internal and external) get replicated across stores
- Create talent pipeline for managerial roles in stores
Head New Store openings
KFC
01.2018 - 02.2023
- Successfully opened a record-breaking 285 outlets in 4 years out of which 255 opened in 2021 and 2022
- Closed more than 25+ sites in NCR, Rajasthan as BD lead and finished the process end to end, negotiation and signing
- Market mapping for new potential tier2/tier 3 cities/town and also for existing market where and how to penetrate
- Participate in the scheduling and planning of new store openings around 250+ stores till date for KFC
- Initiate the entire process of site selection and suggesting the profitable business model as per site specific
- Supporting field BD team in negotiations on commercial and Agreement
- Market mapping for entering new cities and existing cities precise penetration
- To make Site approval Plan and getting it approved by president of the company and Yum BD team
- Coordinating with Ops team for Joint visit and Maintaining and adjusting the schedule of activities around new store opening process
- Coordinate and get Due diligence process complete from Legal team
- Responsible to get the LOI, Agreement and Registration process completed
- Inform all stakeholders and support function about store opening schedule
- Develop layouts, layout approvals from YUM international team
- Collaborate with construction and other departments to create access landlord deliverables
- Communicate project progress to the development, operations, product and training team throughout the entire project
- Extensive travel pan India for store visits and store openings
- Relocate, remodel existing stores in a manner consistent with Brand KFC
- Complete special projects and other duties as assigned
- To prepare timeline tracker, project pert for all department
- To ensure smooth, soft launch and grand launch of projects
- To apply and get confirmation for all insurance before fill start
- To ensure store is listed on the website with correct details
- To refit, resize, refurb stores as required
Associate Regional Manager
KFC
NCR
01.2017 - 12.2017
- Handling complete operations of 21 Stores
- Making sure that all stores are exceeding every customer expectation and giving them WOW experience in every visit
- Develop Regular Strategies’ to Making Operations Smooth and maximize the profit of every Restaurant
- Making sale and Profit budgets for all Stores
- Minimizing COSV and setting goal for Profit maximization
- Making profit and loss statement for all stores
- Daily, weekly mid-month and month end reporting to Regional manager
- Assist in hiring tie –ups with external hiring Agencies
- Assisting Project team in opening new stores with operation excellence
- Ensure standardization across stores and brand essence
- To identify underperforming stores and develop a business plan to address and manage issues effectively
- Effectively manage and review P&L of all the stores to optimize store profitability and standards
- To ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures
- Monitor, review and ensure all KPIs of the store manager are met on ongoing basis
- Optimize hiring of manpower in line with the business plan and stores roll out
- Coach store managers to seek and continuously develop knowledge of competitor activity and local market conditions on enhancing store profitability
- Mentor store managers/FCs on driving high profitability and standards - with special focus on bleeding stores
- Facilitate knowledge sharing and a best practices (internal and external) get replicated across stores
- Create talent pipeline for managerial roles in stores
Area Manager
KFC
Gurgaon
12.2015 - 12.2016
- Handling complete operations of 7 Stores of KFC which consist of 35 Managers and 250 + Team Members
- Making sure that all stores are exceeding every customer expectation and giving them WOW experience in every visit
- Develop Regular Strategies’ to Making Operations Smooth and maximize the profit of Every Restaurant
- Making sale and Profit budgets for all Stores
- Minimizing COSV and setting goal for Profit maximization
- Making profit and loss statement for all stores
- Daily, weekly mid-month and month end reporting to Regional manager
- Assist in hiring tie –ups with external hiring Agencies
- Assisting Project team in opening new stores with operation excellence
- Achieving budgets by daily LSM activities and other marketing initiatives
- Launching any new product in the Area
- Setting APC goals for store operations, forecasting of sale for Store
- Daily morning follow-ups from Store for proper SOP executions
Area Manager Delivery Operation
KFC
01.2014 - 12.2015
- Handling complete operations of delivery channel for entire DIL North Operations which consist of 25 Managers and 200+ Team Members
- Also handling Entire Call Centre Operation for Delivery
- Making Delivery sale budgets for all Stores
- Minimizing COSV and setting goal for Profit maximization
- Making profit and loss for all stores
- Daily, Weekly mid-month and month end reporting to Regional manager
- Assist in hiring tie –ups with external hiring Agencies
- Launching delivery in New Stores
- Achieving budgets by daily LSM activities and other marketing initiatives
- Setting APC goals for Call Centre operations, Forecasting of sale for call Centre
- Daily morning follow-ups from Store for Proper SOP executions
Restaurant General Manager
KFC
Gurgaon
12.2011 - 12.2013
- Supervising recruitment of New Team Members
- Accountable for training the staff effective section management so as to increase sales and reduce patron wait times
- Exceeding restaurant sales goals
- Making the duty roaster of 45 staff every week
- Ensuring all the reports are generated and updated
- Motivating the staff with weekly sales incentives
- Lowering controllable costs
- Executing duties such as Marketing, Advertising and Layout of the Restaurant
Assistant Restaurant Manager
KFC
Kolkata
08.2009 - 09.2011
- Supervising recruitment of New Team Members
- Accountable for food cost/efficiencies
- Training the staff effective section management so as to increase sales and reduce patron wait times
- Exceeding restaurant sales goals
- Making the duty roaster of 45 staff every week
Food & Beverage Assistant
The Oberoi Udaivillas
Udaipur
01.2007 - 11.2008
- Actively took part in kitchen & dining area cleaning activities
- Deftly resolved customer complaints related to food service
- Imparted training to the team on drinks preparation, service, sanitation and safety procedures
- Assessed workers and work procedures to ensure quality standards and maintain disciplinary write-ups
- Allocate duties, responsibilities and work stations to employee
- Efficiently carried out inspection of supplies & equipment to ensure efficient service and Managed inventory of food, equipment, small ware and liquor and timely reported any shortages to designated personnel
- Suggested measures for improving work procedures & worker performance to increase service quality
- Studied the operational problems, such as theft/wastage and executed procedures to alleviate the same
- Administered purchase/requisition supplies or equipment needed to ensure quality and timely delivery of services
- Handled food portions/ courses, production/ time sequences and workstation/ equipment arrangements
- Accurately estimated ingredients and supplies required to prepare a recipe
Education
Bachelor of Arts - Humanities and social science
IEC University
01.2018
Diploma - Hotel Management Catering and Applied Nutrition
Society of Advance Management Studies
Varanasi01.2006
Skills
- Strategic management
- General management
- Guest/client satisfaction
- People management
- Training
- Market analysis
- Site selection
- Budget management
- Vendor negotiation
- P&L management
- Data analysis
- Sales forecasting
- Relationship building
- Analytical thinking
- Problem-solving
- Problem resolution
- Recordkeeping
- Networking
Professional Enhancements Achievements
- Participated in CDT (Certified Departmental Trainee) programme
- Attended training for Fire Fighting and First Aid Skill.
- Received best Partner Award (2018) NSO lead for KFC INDIA.
- Received ‘Stage builder’ award of the Year (2019) for KFC.
- Generated 12 lakh+ sale in one day thru corporate ODC from Amex pan India.
- Designed and curated the ZOHO software for KFC NSO, end to end and trained all stakeholders for perfect execution.
Linguistic Abilities
- English
- Hindi
- Bengali
Personal Information
Date of Birth: 03/29/86
Other Courses
- Certification done in Digital Marketing foundation
- Certification done in Search Engine Optimization professional course
- Google dashboard creation
- Programs completed Google Analytics, WordPress masterclass, Steps to create an online stores and Facebook Masterclass
- Completed a Course for Fire Safety & other Safety from AMTA, Kanpur
Core Competencies
Designing and implementing strategies to exceed revenue budgets, creating pacesetter for new site selection, Reviewing of new sites and creating profitable Business model according to the market, Market mapping for New cities and existing cities penetration, creating capex and calculating ROI. Increase footfalls and brand loyalty. Managing the overall infrastructure as well as facilities stabilizing, renovating as well as expanding the restaurants for profitable operations including budgeting/marketing. Handling financial operations ensuring the effective utilization of surplus funds in profitable investments for higher returns and minimum liquidity position., Ascertaining & ensuring smooth operations in all departments of hotels ‘core areas for optimum revenue generations. Monitoring expenditure strictly in restaurant operations, budgeting for consumables & manpower. Keeping close check on minimum par stock in stores for effective material management & development., Ensuring maximum guest satisfaction by closely interacting with guest to understand and their requirements & customizing products & services to their needs. Strategizing policies & procedures in the operating systems and training and motivating the front line staff to deliver 100% guest satisfaction. Reviewing & interpreting the market trends/client feedback to attune business strategies., Managing administration, staffing, recruitment, performance review and appraisal. Identifying & imparting appropriate training, service excellence and teamwork as well as supporting services organizing and conducting practical & theoretical training programs, to enhance skills & motivational levels of medium to large sized teams with varied cultural, lingual & professional backgrounds.
Timeline
Head Business Development and New Store Opening
CBTL INDIA
09.2024 - Current
Market Manager
KFC
03.2023 - 03.2024
Head New Store openings
KFC
01.2018 - 02.2023
Associate Regional Manager
KFC
01.2017 - 12.2017
Area Manager
KFC
12.2015 - 12.2016
Area Manager Delivery Operation
KFC
01.2014 - 12.2015
Restaurant General Manager
KFC
12.2011 - 12.2013
Assistant Restaurant Manager
KFC
08.2009 - 09.2011
Food & Beverage Assistant
The Oberoi Udaivillas
01.2007 - 11.2008
Bachelor of Arts - Humanities and social science
IEC University
Diploma - Hotel Management Catering and Applied Nutrition
Society of Advance Management Studies
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