Naman Rustagi

• Working as a deduction Analyst in Order to Cash Process.
• Daily call set up with the client to learn the different types of disputes categories for U.S Region.
• Participate daily in team meetings on how to smooth the client transition process.

Cash Applications

• Process Cash Application function to invoices in Oracle ERP and match the associates remittances and incoming payments to correct customer accounts.
• Follow up on unidentified and unapplied payments.
• Receive the remittance copy, ageing report and bank statement from the collection team to apply the payment into the system.

Collections-Dispute Management

• To provide dispute resolution support pertaining to financial issues like invoices overpaid and shortpaid.
• Issue credits to customers in case their dispute is valid and if invalid provide them reason along with supporting documents.
• Follow up on pending client and pending internal cases.
• To prepare daily, weekly and monthly MIS Reports on number of disputes closed, open and are still pending in disputes bucket.

• Resolving deposits by examining customer payment plans, payment history, customer credit line.
• Reconciliation of deposits received in bank and deposits received in clearing accounts by treasurer.
• Handling different lockboxes like premium customers, new business, Self-Accounting and list bills.
• Reconciliation to make sure premium customers are applied same day.
• Reconciliation of all clearing accounts at month end and assist with month-end/quarter-end and year end closing.