NAMAN SHARMA
Summary
Highly motivated professional seeking opportunity to leverage knowledge, experience, and abilities for benefit of both self and others. Committed to continuous learning and constantly seeking new opportunities to expand skillset.
Overview
12
12
years of professional experience
Work History
Logistics Coordinator
Simplified Trucking (Maersk)
08.2023 - 09.2024
- Tracked orders and notified customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
- Updated and maintained databases to track shipments and inventory.
- Built and established relationships with carriers and vendors.
Logistics Coordinator
Best Bay Logistics Inc
09.2022 - 07.2023
- Arrange for the transportation of goods from suppliers to warehouses, and from warehouses to customers, ensuring timely and cost-effective delivery.
- Monitor the movement of goods in transit, tracking shipments and resolving any issues that may arise during transportation.
- Work closely with other departments, such as customer service and sales, to ensure seamless logistics operations and excellent customer service.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Updated and maintained databases to track shipments and inventory.
Senior Customer Service Expert
Tech Mahindra
12.2020 - 08.2022
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Processed, scheduled and executed customer orders for new and established customers.
Sr. Upsell Executive & Customer Relationship expert
Ethos Watches
12.2018 - 09.2020
- Identified trends and assessed opportunities to improve processes and execution.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Located bottlenecks to streamline existing processes.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sr. Customer Care & After Sales Professional
American Express
07.2017 - 10.2018
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved or exceeded company-defined sales quotas.
Sr. Customer Care Associate
Global PC Expert
11.2013 - 06.2017
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Executive
IBM (LENOVO)
09.2012 - 10.2013
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
CENTRAL BOARD OF SECONDARY EDUCATION
NEW DELHIHigh School Diploma -
CENTRAL BOARD OF SECONDARY EDUCATION
New Delhi, IndiaBachelor of Arts - Fine Arts
DR CV RAMAN UNIVERSITY
KOTA, CHHATTISGARHSkills
- Punctual and disciplined
- Strong technical and analytical skills
- Possess good communication & interpersonal skills
- Ability to adapt changing environment
- Conversant with MS Office (Word, PowerPoint, Access & Excel) and Internet Applications
- Computer Hardware and Software knowledge
- Troubleshooting customer queries and providing them to next level support teams
- Ensure smooth handling of all shipments
- Manually creating shipments, assign carrier and dispatch shipments
- Supervising customer service
- Transportation Management
- Shipment Tracking
Languages
English
Hindi
Punjabi
Personal Information
Date of Birth: 09/13/88
Disclaimer
The Information provided above is true to the best of my knowledge.
Timeline
Logistics Coordinator
Simplified Trucking (Maersk)
08.2023 - 09.2024
Logistics Coordinator
Best Bay Logistics Inc
09.2022 - 07.2023
Senior Customer Service Expert
Tech Mahindra
12.2020 - 08.2022
Sr. Upsell Executive & Customer Relationship expert
Ethos Watches
12.2018 - 09.2020
Sr. Customer Care & After Sales Professional
American Express
07.2017 - 10.2018
Sr. Customer Care Associate
Global PC Expert
11.2013 - 06.2017
Customer Service Executive
IBM (LENOVO)
09.2012 - 10.2013
High School Diploma -
CENTRAL BOARD OF SECONDARY EDUCATION
High School Diploma -
CENTRAL BOARD OF SECONDARY EDUCATION
Bachelor of Arts - Fine Arts
DR CV RAMAN UNIVERSITY
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