Naman Thareja

* Handle a dual role encompassing fraud prevention and new account processing.

* Detect and prevent fraudulent activity while efficiently onboarding new customers.

* Utilize strong analytical and communication skills to excel in both areas.
* Contribute to maintaining the integrity of American Express accounts and services.

* Process new account applications, ensuring completeness and accuracy.

* Verify applicant information and conduct background checks as needed.
* Guide applicants through the onboarding process and answer their questions.
* Maintain thorough records of account activity and customer interactions.

* Provide world-class mentorship and support to Seller Partner Support associates handling UK and EU markets.

* Develop and deliver training programs on operational processes, tools, and policies.

* Act as a subject matter expert and point of escalation for complex seller inquiries.

* Drive continuous improvement initiatives to enhance the seller experience and team efficiency.

* Collaborate with global stakeholders to ensure alignment and consistency in support delivery.

* Mentor and coach a team of Seller Partner Support associates.

* Conduct training needs analysis and develop targeted training programs.

* Deliver engaging and effective training sessions.

* Monitor and evaluate associate performance, providing constructive feedback.

* Handle escalated seller inquiries and resolve complex issues.

* Identify and implement process improvement opportunities.

* Stay up-to-date on Amazon's policies and procedures.

* Contribute to a positive and collaborative team environment.

* Supervise, train, and motivate a team of operational staff. Conduct performance reviews and identify areas for improvement.

* Oversee the entire visa application process, ensuring accuracy, efficiency, and compliance with service level agreements.

* Ensure a high level of customer satisfaction by addressing queries, resolving issues, and maintaining a professional and welcoming environment.

* Adhere to all internal processes, regulatory requirements, and client-specific guidelines.

* Prepare regular reports on operational performance, including key metrics, challenges, and areas of improvement.

* Implement and maintain quality control measures to minimize errors and ensure consistent service delivery.

* Identify opportunities to streamline processes, enhance efficiency, and improve the overall customer experience.

* Oversaw daily front office operations, ensuring exceptional guest experiences.

* Managed and motivated a team of 22 Front Office Agents.

* Resolved guest issues and maintained high levels of guest satisfaction.

* Optimized check-in/check-out procedures for efficiency and guest flow.

* Assisted guests with check-in/out, reservations, and concierge services.

* Maintained a professional and welcoming demeanor while addressing guest inquiries.

* Resolved guest issues and escalated complaints to management when necessary.

* Handled cash and credit card transactions accurately.

* Managed guest luggage and ensured efficient bell services.

* Maintained updated knowledge of hotel facilities, services, and local attractions.

* Collaborated with colleagues to ensure smooth front office operations.

* Adhered to hotel policies and procedures.