Nambi Nachiyar P

Billing, Cash Applications, Collections & Reconciliation

• Quickly mastered a pilot process, collaborating with clients to standardize workflows and build strong process foundations.
• Served as Process SME, training 2+ associates and resolving complex queries to support smooth operations.
• Performed Quality Checks and ensured accuracy, compliance, and error-free delivery across all tasks.
• Managed 500+ monthly emails and consistently ranked as a top productivity performer.
• Created and updated SOPs to maintain process accuracy and consistency.
• Led client escalations, provided process updates, and supported team members in critical situations.
• Prepared FMEA and VSM documents for IQMS audits.
• Managed Billing, Cash Applications, Collections, and Reconciliation processes with high accuracy.
• Processed payments and billing for the Australia region, meeting all SLA and TAT metrics.
• Prepared and uploaded reconciliation statements for external audits with zero errors.
• Handled high-volume email queues efficiently and error-free.
• Conducted training and prepared complete training documentation for new team members.
• Front-ended daily client calls, audit calls, process reviews, and escalation discussions.
• Achieved strong client satisfaction, receiving appreciation for timely and quality service.
• Supported collections via direct debit, arrears follow-ups, payment chasing, and clearing uncleared payments.
• Worked with the Senior Investment Manager on process improvements and received leadership appreciation.
• Sent Statements of Accounts (SOA) to customers to ensure timely payments.
• Proposed automation ideas in cash application and worked with IT teams on solution discussions.

Order to Cash (O2C) – Dispute & Cash Application

• Achieved top productivity, managing 100+ customer queries and maintaining high accuracy and turnaround.
• Handled multiple tasks and large work volumes while meeting all SLA and deadline requirements.
• Collaborated with team members to improve overall process efficiency and workflow productivity.
• Created and maintained SOPs and process documentation to support operational consistency.
• Performed Quality Checks to ensure accuracy, compliance, and error-free delivery.
• Provided independent problem-solving support and contributed actionable insights during team discussions.
• Managed and prioritized heavy workloads with strong organizational skills.
• Resolved high volumes of customer queries, ensuring timely payment application and customer satisfaction.
• Handled refunds and payment applications for SG, MY, NZ, PH, GU, and AU regions.
• Served as Country SPOC, managing escalation emails and providing timely resolutions.
• Managed ageing reports and followed up daily to meet SLA and reduce overdue items.
• Led team calls and supported team members as a senior resource for quality and process adherence.
• Maintained zero audit errors, ensuring full compliance with client and internal audit requirements.
• Prepared daily productivity and volume reports for team huddles.
• Sent SOAs and reminders to customers to avoid overdue invoices and accelerate collections.
• Managed bulk and multiple customer requests with high accuracy and minimal supervision.
• Conducted training for junior associates and prepared training materials and SOPs.
• Coordinated tasks for a group of team members to ensure smooth workflow and timely deliveries.