Nambu Santhiya N

Looking forward to work in a stimulating and challenging environment that will convert potential into performance & recognition for hard work, honesty & sincerity, thereby contributing to the growth of the organization with a positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned MIS Executive with dedicated years planning, creating and managing secure information systems. Proactively monitors data retention practices to comply with organizational and regulatory mandates. Oversees IT operations team and determines critical decisions covering computer system plan, design, development and evaluation. Detail-oriented supervision over management information system training, onboarding and operation.

• SPOC Single point of Contact for certain clusters
• Received 'We are delighted' Award
• Received Customer Service Award and Going the extra mile Award
• Have Participated in Business Continuity Management Systems (BCMS 4.0) awareness program and on 'Service Excellence'

• Nilpeter India PVT LTD, 11/2017, 03/2019, Executive - Sales & Service Management, Sales & Service Management, Quoting, Framing & Formatting Quotations for Flexo Printing Machineries and its Part, Updating Purchase Indents and passing it to Stores for further Processes, Internal Sales order Preparations, Processing Purchase Indents & Purchase orders, Stock Inventory Management, Stock Segregation based components involved, FG Stock Maintenance on monthly and yearly basis, Inventory Report, Receiving & preparing Quality Audit report before dispatch of items & while receiving inward stocks, Internal Sales Order processing for Contract Management Teams, Regular follow up on the same and get work done from the purchase & Technical teams on or before scheduled dates, Closing of Work Order created on completion of Machine Assembly, PO processing and sending it to Vendors, and regular suppliers for delivery of parts as per requirement, Stock Inward Updates, Outward Gate Pass preparation, Return of defective parts, Coordinating with Local Couriers and International Freight Forwarders for Exporting & importing Machineries & its Parts etc, Analysing and Examining Containers (LCL & FCL) quality for exporting machineries, Analysing Sailing Schedule, Sailing time and informing customers on the same for Sea shipments, Coordinating and getting quotes from freight forwarder's for Air Shipments if any, Involving in the preparation of Export Documentation & Import Documentation, Coordinating & Assisting internally & Externally until the Air, Sea, shipments & Local Couriers were dispatched Also provide Support to customers until they receive the shipments, Scheduling Service Engineers Visits for Machine Installations & Services across the globe. Filing all the Service reports & Maintaining a track records on AMC Services
• Maersk Global Services, 05/2011, 04/2017, Process Expert - Commercial Sales & Customer Service, Commercial sales & Customer Service (Presales Execution, Sales, Analytics & Disputes, Trade & Marketing), Develop and manage relationships across targeted accounts, Identify new sales and marketing opportunities, Handled a team of 12 members, inspired each team member to perform and produce their best, Supervision and execution of Onshore/Offshore jobs, Workload Management and Resource allocation, Providing prompt and accurate information on individual performance, Analysing the task received from customer or frontline sales, No exceptions in handling customer, request will be performed for all Key Clients, Global Freight Forwarders, Freight All Kinds Customer, Manufacturing customers. Renewal customers, affiliates, Named account customer and new customers, Allocating task, ensuring work is completed to the agreed timeline, Working on weekly reports/projects leading the team to subsequent level, Ownership of Daily Review Meeting in which all the improvements, best practice sharing, appreciations, escalations and the lagging will be discussed, Always ensure that we stand by the commitment to our customers, Responsible for making sure that any gaps in performance or quality are quickly identified and addressed, Producing accurate reports on team performance for senior managers, Analysing the Quoting/Drafting received and submitting it to the Business Owners according to the instructions provided to us with in the specified deadline, Acting as Focal Point for two specific clusters based on commitment and dedication towards work, Analysing the Tenders, Drafting & Quoting files, Engagement Calls with Clusters, Played a key role in the enhancement of tools in order to maintain the accuracy and timeliness, Managing SLA's (Service Level Agreements)Responsible for maintaining the weekly reports handled by the team, Handling the shift members and providing knowledge transfer to the new joiners, Responsible for organizing weekly engagement calls, Played a key role in Team management and Workload management.Received appreciations during new process migrations, Played a key role in Support team for resolving disputes in bookings, Responsible for Proactive Quoting End to end Process, Knowledge in SAP to run query to analyse the disputes & fix it with solution, Created Macro's & Kaizen (Ideas) to progress process simplification, Supported business tremendously at the time of Contingencies

• Tamil
• English
• Hindi

• Prodapt Solutions, 03/2023, Present, MIS Executive - Foundation Travel, Responsible for Monthly Financial Status Review report computation and presentations., Maintaining Forex reports, Updating Lerms breakup in the reports, verifying invoice received and forwarding it to Finance team for accounting purpose., Vendor Invoice processing - Checking invoices and all other Supporting documents are submitted for payment process before due date., Prepare Exceptional travel approval reports monthly and send to Mgmt. /Functional heads., Managing entire MIS report and presenting it to management as and when required., Active & efficient involvement in organization wide initiatives like GPTW, CSR etc, Maintaining & Updating the Policy documents related to travel, Vendor Agreements etc., Learned Domestic & International Ticket/Hotel Bookings as and adhoc responsibility., Supporting travel requirements and arrangement co-ordination., Acting as a SPOC to the management for the reports related to travel expenses., Working with the internal tools team to redefine our manual work process & automate reports wherever possible., Handling Travel settlement of the travelers and submitting bills for payment/recovery to finance team., Coordinating with HR & Finance team for Perdiem allowances fixation for each country that were travelled frequently by the in-house travelers., Maintaining daily MIS reports for the Tickets & Accommodations booked by the team., Maintaining Travel settlement expenses report on regular basis., Forwarding Uber travel usage report and forwarding invoices for timely payments to Finance team., Ensuring all invoices are forwarded to finance team during the respective payment schedule., Coordinating with travel agents and collecting invoices for the tickets that are booked through them, & forwarding the same to finance for payments, etc., Responsible for Creating Travel process flow across regions., Received Team Player award from the management for Quick learning and adapting to organizational changes., Capturing reports of day-to-day ticket & hotel booking that are done on daily basis., Providing knowledge transfer to new joiners.
• Dunzo Digital Pvt Ltd, 03/2022, 03/2023, Catalogue MIS Executive, Managing and creating Catalogue based on the procurement and market place, Catalogue Image correction in the user platform., Rendering precise support for the city team by handling all the catalogue escalation there by increasing the product visibility within the given timeline., Identifying and correcting catalog errors; investigating catalog related complaints., Creating reports regarding work received and work performed., Retrieving and Analyzing SKU Availability details from Tableau., Working on Product Addition, Deletion and Assortment Correction, Assortment Cleanup etc., As an Adhoc activity supported FNV & DTS & Grocery Category working on Reordering sheets and checking availability, proactively working on Inter store SKU movement, Transfer Orders etc., Supporting Procurement Teams, Coordinating with Category Managers on Addition and deletion of SKUs/Product for the Focused List of SKUs., Retrieving Stock report and doing Root Cause analysis on the availability and wastage, Stock Adjustments on daily basis., Root Cause analyzing of Cataloged and Non-Cataloged Variants., Circulating Weekly addition and deletion reports to the Key Account Managers., Updating Composite Mapping for the certain products and ensuring enough quantity of SKUs available in the Composites., Pulling out MIS Reports from Tableau and circulating it with team on regular basis., Circulating reports on New Product introduction received from the central team and helping City team for Catalogue creations, Mapping etc., Working closely with procurement, Account Manager, Category Manager and Marketplace teams, etc., Enabling and disabling products based on availability, UOM Changes and Marketplace changes etc., Flag any updates received from stakeholders on process to Lead/Manager., Training and mentoring other Associates., Participate in process related meetings/calls., Dive deep into a problem, performing 'Root Cause Analysis' and identify constraints to recommend a solution.
• APOLLO HOSPITALS ENTERPRISE LIMITED(A UNIT PHARMACY), 05/2021, 02/2022, Supervisor HR, On boarding: Pre-joining Document Verification & Joining Formalities, Uploading the Joining Kit in Adrenalin for New Joiners, Issuance of Temporary /Permanent ID Card's for New Joiners and Existing Employees, Maintaining the Date base for New Joiners, Updating Employees basic Information in Item Master, Full & Final Settlement -F&F: Generating the Full & Final Settlement Memo, calculation of payments and deductions., Conducting the Exit Interview for the exited employees., Generation & Issuance of Relieving Letters / Service Certificate, Issuance of Original Certificates for On-roll and Exited Employees., Sending the Full & Final Settlement details to Finance Department for further Payment Purpose., Addressing the employee calls in related to Full & Final Settlement, PF updations., Statutory Compliance: Generation of ESI Insurance Numbers for TN Region., Issuing the ESI Temporary Card to the employees on request, Verifying the UAN generated in EPFO Portal, Activation of UAN (Inclusive of Linking Aadhaar & Bank Account) for both Active & left employees., Adrenalin: Generating Appointment Letter for New Joiners, Generating PMS /Appraisal /Confirmation Letter, Coordinating and sending the New Joiners details to HO for Biometric Enrollment, Sending the Employee ID's to the respective HOD's for Finger and Face Registration in Bio Metric Device., Sending Weekly Attendance to all the Respective HOD's for both Frontend and Backend employees, Resetting employee log in passwords in Adrenalin on request for marking their attendance., Coordinating and Collecting the Leave request letters in related to Sick, Maternity & Marriage, Updating the Contact Details, Mail ID, PF, ESI & UAN numbers, Payroll Input: Coordinating and sending the Corporate Canteen Deductions (Previous month) to Payroll Team on monthly basis, Coordinating and sending the Night Shift Duties to Payroll Team on monthly basis., Sending Employees details of Submission for Re-designation and Salary Change, Sending the other deductions to Payroll Team on monthly basis, Sending Bank Account Details to Payroll Team on monthly basis, Sending Employees details with CTC to Payroll Team on monthly basis, Sending HBP MIS Report on monthly basis once Payroll Finalized for the preceding month.

• Date of Birth: 12/11/1990
• Gender: Female