NAMRATA SRIVASTAVA
BENGALURU
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
6
6
years of professional experience
Work History
Security Executive
JAGUAR SECURITY SERVICES
Bengaluru
11.2024 - Current
- Identified areas where additional resources are required for better protection against potential risks or vulnerabilities.
- Provided guidance on developing contingency plans in case of an unexpected incident.
- Reviewed third-party contracts from a risk management perspective before signing them off.
- Ensured that all personnel were aware of their roles in maintaining a secure work environment.
- Collaborated with other departments to create a safe working environment for all employees.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files.
- Conducted regular security patrols to identify and mitigate potential threats.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Liaised with management to communicate security concerns and provide updates.
Receptionist Assistant
ZOMATO
Bengaluru
09.2023 - 08.2024
- Scheduled appointments for clients and ensured the accuracy of information.
- Maintained a neat, organized reception area.
- Kept track of meeting room bookings and prepared them prior to use.
- Organized filing system for easy retrieval of documents.
- Answered incoming calls and routed them to appropriate personnel.
- Scanned documents into electronic files for storage purposes.
- Assisted with special projects as requested by the management team.
- Assisted in organizing corporate events such as conferences or meetings.
- Ensured that all visitors sign-in upon entering the premises.
- Handled confidential information with discretion and professionalism.
- Assisted with mail sorting and distribution.
- Performed data entry tasks into various software systems accurately and quickly.
Customer Service Representative
HEALTH AND GLOW
Bengaluru
08.2022 - 05.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
HEALTH AND GLOW
ZARA
BANGALORE
03.2019 - 05.2022
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed household errands and other essential duties.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Arts -
VIVEKANANDA COLLEGE
CHATTISHGARH03-2012
High School Diploma -
TWD GIRLS HIGH SCHOOL
MANENDRAGARH03-2007
Skills
- Mobile security
- Identity management
- Access control
- Physical security
- Scheduling
- Bookkeeping
- Recordkeeping and bookkeeping
- Business operations
- Mail handling
- Business administration
- Phone etiquette
- Customer/Client relations
- Conducting intakes
- Time management abilities
- Nutrition and diet
Accomplishments
- APPRECIATION CERTIFICATE RECEIVED FROM ORGANISATION
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
KANNADA
Intermediate (B1)
B1
Affiliations
- OPEN MIC INVENTS
- MUSIC
Timeline
Security Executive
JAGUAR SECURITY SERVICES
11.2024 - Current
Receptionist Assistant
ZOMATO
09.2023 - 08.2024
Customer Service Representative
HEALTH AND GLOW
08.2022 - 05.2023
HEALTH AND GLOW
ZARA
03.2019 - 05.2022
Bachelor of Arts -
VIVEKANANDA COLLEGE
High School Diploma -
TWD GIRLS HIGH SCHOOL
Similar Profiles
Ivan CliffordIvan Clifford
ESOC Analyst Employed for Wells Fargo at Jaguar Security ServicesESOC Analyst Employed for Wells Fargo at Jaguar Security Services
Shivsen LondheShivsen Londhe
System Security Administrator at Jaguar Security Services Payroll for UBSSystem Security Administrator at Jaguar Security Services Payroll for UBS
SHRAVAN KUMARSHRAVAN KUMAR
Site Security Lead at JAGUAR SECURITY SERVICES (P) LIMITEDSite Security Lead at JAGUAR SECURITY SERVICES (P) LIMITED