NAMITA BENOY
Mount Isa
Summary
Dynamic, innovative and dedicated community service professional known for a combination of strategic and operational leadership capabilities and interpersonal strengths. Collaborative and confident leader equipped with superior communication, problem solving, critical thinking and decision-making skills in a high volume fast paced environment. Adept in liaising with unique stakeholders including government and non governmental organizations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Coordinator
Micah Projects-Home For Good
12.2022 - 05.2024
- Worked as part of Coordinated Access Team, The Home for Good Homelessness Hub in finding sustainable solutions to individuals and families at risk of being homelessness.
- Direct participation in providing information, support and advocacy to vulnerable individuals and families experiencing homelessness.
- Coordinated triage and response in a high volume complex work environment on an average seeing 22 clients per day.
- Assisted Coordinated access team staff at an operational level in managing workflows, problem solving, people management and conflict resolution.
- Provision of IHRF emergency accommodation relief to families as required.
- Assisted with managing high volume of client enquires including face to face, phone and web based providing information,support and advocacy.
- Facilitated and integrated referrals within internal micah teams and external agencies.
- Data management- Regular monitoring and evaluation of data throughout reporting periods to ensure quality and reliability.
- Participated in Brisbane Zero campaign with unique stakeholders representing Coordinating Access team advocating for individuals and families sleeping rough towards permanent housing goal.
Case Support Worker
Mission Australia (Agency- Staffing Options)
02.2022 - 09.2022
- Working closely with clients in accordance with the individual care plans and strength-based approach to achieve their goals. ·
- Assisting other staff members with client intake, exit, and meal provisions.
- Community engagement -Liaising with wide range of internal and external stakeholders including governmental and non-governmental organizations, other community organizations. ·
- Addressing concerns of clients and linking to support provisions.
- Demonstrated experience working with clients of complex mental health issues, drug and alcohol abuse.
- Responding to crisis situations and resolving conflicts aligning with relevant legislation and policies.
- Updating daily case notes and record keeping.
Community Support Worker
Tender Loving Care Disability Services
08.2021 - 02.2022
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement in accordance with individualized care plan.
- Assisted with reinforcement of positive behavior strategies.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Assistant Trainer
Australia Wide Training Institute
04.2020 - 08.2021
- Design and develop the curriculum in Certificate III Individual Support and manage the evaluation of course quality and improvement to ensure compliance with the institute policies and strategies.
- Administer the training institute’s courses and teaching support processes including practical class on Manual Handling, First aid and CPR, quality assurance and student management systems.
- Actively participated in professional development opportunities to enhance personal knowledge and effectiveness as an Assistant Trainer.
- Facilitate constructive feedback and consultations with students and perform marking and assessments whilst promoting simulated style of learning and standards in delivery classes.
Medical Officer-Homoeopathy
National Ayush Mission
01.2019 - 04.2019
Education
Certificate III in Individual Support - Ageing And Disability
AWTI
BrisbaneMaster of Public Health - Health Promotion
Queensland University of Technology
Brisbane 06-2022
Bachelor’s in Homeopathic Medicine And Surgery -
Father Muller Homoeopathic Medical College
Mangalore 06-2018
Skills
- Service delivery
- Community and stakeholder engagement
- Teamwork and collaboration
- Client advocacy and support
- Team leadership
- Problem-solving
- Organizational skills
- Conflict resolution
Certification
- Covid 19 Training-Infection control |Queensland Government
- NDIS Screening check
- Working with children
- Launch U Trade Accelerator Program |Queensland Government
- First Aid and CPR
- Provide an emergency response in education and care setting.
References
Available on request
Timeline
Service Coordinator
Micah Projects-Home For Good
12.2022 - 05.2024
Case Support Worker
Mission Australia (Agency- Staffing Options)
02.2022 - 09.2022
Community Support Worker
Tender Loving Care Disability Services
08.2021 - 02.2022
Assistant Trainer
Australia Wide Training Institute
04.2020 - 08.2021
Medical Officer-Homoeopathy
National Ayush Mission
01.2019 - 04.2019
Certificate III in Individual Support - Ageing And Disability
AWTI
Master of Public Health - Health Promotion
Queensland University of Technology
Bachelor’s in Homeopathic Medicine And Surgery -
Father Muller Homoeopathic Medical College
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