Namita Dhiman
Krishna Nagar Delhi
Summary
Dynamic Store Manager at Vodafone Idea Limited with a proven track record in sales strategy and customer relationship management. Successfully expanded the customer base and revenue through innovative marketing and strong team leadership. Adept at data analysis, driving performance metrics, and enhancing customer satisfaction, resulting in significant territory growth.
Overview
10
10
years of professional experience
Work History
STORE MANAGER
VODAFONE IDEA LIMITED
INDRAPURAM
08.2022 - Current
- Established relationships with key clients, while maintaining existing customer base.
- Executed strategic sales plans to expand customer base and revenue.
- Resolved customer complaints regarding sales and service.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Customer Care Executive
IKYA GLOBAL SERVICES
DELHI
05.2019 - 08.2022
- Followed up on customer interactions, ensuring complete satisfaction with resolutions.
- Enhanced customer service delivery by implementing feedback received from customer surveys.
Telle Executive
JUSTDIAL
Noida
05.2015 - 07.2018
- Identified needs of customers promptly and efficiently and also we suggest a customer the great and valuable package for growing his business.
Education
Bachelor of Commerce - Commerce, Finance And Business
HIMALAYAN UNIVERSITY
ARUNACHAL PRADESH 05-2017
Skills
- Sales strategy
- Inventory management
- Customer relationship management
- Data analysis
- Market research
- Team leadership
- Revenue growth
- Performance metrics
- Order management
Timeline
STORE MANAGER
VODAFONE IDEA LIMITED
08.2022 - Current
Customer Care Executive
IKYA GLOBAL SERVICES
05.2019 - 08.2022
Telle Executive
JUSTDIAL
05.2015 - 07.2018
Bachelor of Commerce - Commerce, Finance And Business
HIMALAYAN UNIVERSITY
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