Namita Pandey

Highly motivated professional with a strong understanding of strategies, equipped with exceptional analytical skills and a proven track record of delivering valuable insights on operational front.

Successful project analyst promotes drive toward organizational change through research, optimization and systems development. Customer focused having experience in setting up pilot projects.

Solutions-oriented business analyst having experience in different business transformation, Service delivery and strategy projects. Possessing unique combination of business analysis, quality assurance experience in top-tier organizations. Successful provider of financial services with several years of comprehensive experience.

High on due diligence, loves to resolve issues. Have been part of Inclusion and Diversity Committee and represented projects there. Worked on various technical and operational tools like TRIUMPH, MYCA, AXIOM SESSIONS GREEN SCREENS, AESP, GSP, GRIP, XNET, OREILLY, FILE X, FS BOT, TRANSMITTER PROFILE, SECURE FILE TRANSFER, ITSM, XNET, GNS and many other.

• Leadership
• Self-motivation
• Conflict Resolution
• Adaptability
• Teamwork
• Decision Making and Time Management
• Strong Collaboration
• Analytical thinking
• Problem solving
• Strategic thinking
• Strong written and verbal communication
• Good Communicator
• Good Team Player
• Outstanding Collaborator
• Can Influence Others

• Involved in the daily and monthly regulatory compliance reporting and risk analysis
• Work with various customized systems to ensure proper accounting and controls
• Provide hands on operational excellence in the financial aspects of a constantly evolving revenue channel
• Collaborate and partner with cross functional teams to implement operational and financial systems
• Effectively communicate and resolve complex business operational issues
• Ensure compliance to key controls and audit requirements
• Ensure accurate and timely account reconciliations
• Communicate effectively with external and internal customer
• Responsible for ensuring the communication of issues and solutions to all levels of management, business partners and technical support.
• Handling multiple systems, tools and platforms to support all regions including U.S., Canada, Latin America, EMEA and JAPA.
• Review reports and dashboards to identify any changes to trends or patterns
• Identify the root cause of any changes to volumes, failure rates, etc
• Work with managers to develop action plans to address any negative trends
• Quality check ITSM records for data quality
• Assist with reviews for various ITSM records
• Participate in Data Insights initiatives that focus on availability improvements and risk mitigation
• Collect metrics and reports to support leadership reviews and audits
• Create communications and follow-up on action items assigned to various technical teams
• Monitor, document and track daily processing in accordance with established SLAs.
• Identify, escalate and actively working with colleagues throughout the company to support the resolution of issues including but not limited to authorization transaction connections, the balancing of problematic files, currency rates and control points for all regions.
• Accountable to team for delivery of quality work.

• Date of Birth: 11/01
• Gender: Female

I have been recipient of pinnacle award. Featured as one of the board members in inclusion & diversity committee. An award winning writer in school.

Project Madad: The objective was to educate and help underprivileged children through a childcare foundation.

An amazing sketcher and all time football lover.

Completed multiple courses from Harvard University.