SAP
Namita Singh
Customer Care & Service Coordinator
Summary
Customer Care & Service Coordinator with nearly 3 year, Assistant Sales Manager with nearly 2 years and with nearly 3 years of experience in the areas of Office Management and Tender Executive.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Care & Service Coordinator
Multivista Global Pvt. Ltd.
10.2021 - Current
- Prepare Service Invoices In SAP
- Prepare Quotations of Spares in SAP
- Prepare Quotations of Compressor
- Prepare Quotation of Service Charges
- Coordinate with end customer & OEM for site reediness after getting confirmation aligned service engineer at site for commissioning
- Follow up of AMC Renewal
- Keep Record of AMC enquiry and New Compressor enquiry and Compressor Spares enquiry always in contact with customer and provide them the knowledge of company offers time to time
- Follow up with customer for new enquiry of Compressor, AMC and Spares
- Aligned Service Engineer at sites on daily Basis
- Manage a team of 10 Service Engineer
- Keep Record of AMC & Compressor & Spares Quotation
- Keep Record of Spares i.e
- Provided on Free of Cost (Warranty Replacement)
- Prepare data of Customer Delight after completed work by Service Engineer on Daily Basis
- Monitor Service Income & Profitability
- Monitor MTTR and Productivity of Each engineer
- Service Collections in advance or max 30 days of billing
- Start reporting customer satisfaction data; work to improve the index
- Customer complaints to be addressed on priority & the process to be briefed to all
- Co-ordination with Principals - Logging complaints & service claims
- Co-ordination with the internal Sales team to ensure on time service to the customers
- Exploring the growth opportunity for Service division
- Provide V-Care Tool Job related training for Customer Care Profile
- Provide V-Care Tool Job related training for New Joined Service Engineer & Sales Executives.
Assistant Sales Manager
Lanvs Greek India Pvt Ltd
06.2019 - 09.2021
- Scouting AMC Electrical Tenders of PWD & CPWD
- Staff Management
- Keep Record of Office Work
- Co-ordinate with Venders, Sub -Venders
- Keep Recording Monthly Bank Statements in tally
- Providing guidance to sales team on different type of spares parts of diesel generator
- Follow up of AMC Renewal
- Keep Record of AMC enquiry and New DG enquiry and DG spares enquiry always in contact with customer and provide them the knowledge of company offers time to time
- Follow up with customer for new enquiry of Dg, AMC and Spares
- Prepare quotations of spares, New Dg and AMC work
- Follow up of Emd /BG for tenders submitted
- Preparing Invoices and Purchase Order
- Maintains GST Purchase & Sales summary in Excel worksheet
- Arranging EMD/Bank Guarantee.
Proposal Research & Scouting Tender Executive
Vendor Plus Consultants Pvt. Ltd.
12.2018 - 05.2019
- Scouting different type of RFP (Request for Proposal), EOI (Expression of Interest), & Tenders
- Providing guidance to sales team on different type of tenders & proposals & clearing their doubts on concerned topics
- Preparing diff
- Type of synopsis related to tender & RFP on both online and offline
- Maintain Regular portal updating on tender from different sites.
Office Manager & Tender Executive
Disha Electronics
09.2015 - 11.2018
- Office Manager Work
- Staff Management
- Keep Record of Office Work
- Co-ordinate with Dealers- Venders, Sub -Venders
- Physical Documentation Work for all Government Tender of Electronics for DG (Digital Generator), Panel Set, Earth mate, Battery Charger
- Collecting Tender Information floating by organizations registration with procurement agencies
- Arranging EMD/Bank Guarantee
- Arranging the requisite documents as per tender term
- Preparation of Order Copies
- Once the tender is received the same is processed in SAP
- Follow up of Emd /BG for tenders submitted
- Preparing Invoices and Purchase Order
- Maintains GST Purchase & Sales summary in Excel worksheet.
Education
MBA -
KIETS College
BCA - undefined
GBIMS College
12th - undefined
UP Board
10th - undefined
UP Board
Skills
interpersonal skills
Strong will power with never say die attitude
Flexible and assertive as per situation
Effective co-ordination
Strong personal belief to succeed
Ability to remove obstacles and win
Working diligently for positive outcome
Follow up with others
Prioritize tasks & project management
Basic Computer Knowledge
Internet Knowledge
Multitasking Abilities
Goal Setting
Problem-solving abilities
Teamwork and Collaboration
Organizational Skills
Excellent Communication
Sex
Female
Personal Information
- Date of Birth: 10/10/92
- Nationality: Indian
- Marital Status: Married
Software
Timeline
Customer Care & Service Coordinator
Multivista Global Pvt. Ltd.
10.2021 - Current
Assistant Sales Manager
Lanvs Greek India Pvt Ltd
06.2019 - 09.2021
Proposal Research & Scouting Tender Executive
Vendor Plus Consultants Pvt. Ltd.
12.2018 - 05.2019
Office Manager & Tender Executive
Disha Electronics
09.2015 - 11.2018
MBA -
KIETS College
BCA - undefined
GBIMS College
12th - undefined
UP Board
10th - undefined
UP Board