Namita Tiwari

· Working on India, USA, Singapore, Australia and UAE Amazon Portal

Developed and maintained e-Commerce databases, ensuring accuracy, integrity, and security of data.

· Analyzed sales trends, customer behavior, and website performance metrics to identify opportunities for optimization.

· Created customized reports and dashboards using tools such as Excel, Advanced excel, Helium, Jungle Scout, Xray to provide actionable insights.

· Conducted regular audits to ensure compliance with data protection regulations and internal policies.

· Provided training and support to staff on e-Commerce platforms and reporting tools.

· Generated weekly, monthly, and quarterly performance reports for senior management, highlighting key metrics and trends.

· Conducted ad-hoc analysis to address specific business questions and challenges.

· Experienced in managing and optimizing the operations of top e-commerce players such as Amazon, Flipkart, and Paytm, as well as other platforms as needed. Skilled in analyzing data and identifying opportunities to improve operational efficiency and drive business growth.

· With a focus on the product listing, account health checks, customer service, and campaign management. Specific roles and responsibilities include:

· Creating and editing new product listings, including images, bullet points, and descriptions, as well as updating existing listings.

· Creating new ASINs (Product IDs) for existing products. Listing, editing, and updating products on the UAE Platform. Updating master data and removing unauthorized sellers.

· Checking pricing and monitoring account health, including responding to customer queries, handling A to Z claims and other violations, and managing customer feedback.

· Monitoring buyer's messages and performance notifications.

· Running and tracking campaign ads, including lightning deals, prime day deals, and DOTD (Deal of the Day).

· Monitoring and responding to customer reviews, including communicating with customers to remove bad reviews.

· Taking necessary actions related to sale block, checking Buy Box, and conducting daily stock checks.

· Creating variations, running regular ad campaigns, and tracking and managing promotional offers for e- commerce.

· Preparing monthly sales and ad reports and working with cross-functional teams to execute new product launches.

· Through my experience, I have developed a strong understanding of e-commerce operations and am committed to delivering exceptional results through continuous improvement and collaboration with cross-functional teams.

· By Performing the above-mentioned role I have contributed toward 4 times better product listing and optimization. Customer Service experience has improved by 60% over time since I joined the organisation. This has led to 40% increased visibility, better conversion rates, and 3 times higher sales for the organisation YoY.

· By conducting daily stock checks, removing unauthorized sellers, and managing Buy Box individually and collectively with the managed team I have contributed to helping the organisation to optimize its inventory, reduce costs by 25% YoY, and improve its operational efficiency.

· Prepare insightful and actionable reports by analyzing large amounts of data on a daily, weekly and monthly basis, to provide valuable insights and support business decision-making.

· Design and develop clear and concise reporting formats to communicate information effectively to stakeholders.

· Proactively resolve service-related issues, ensuring high customer satisfaction levels.

· Conduct customer profiling and segmentation, generate reports, maintain and upgrade dashboards for the product portfolio, analyze the results and present to senior management to facilitate strategic decision- making.

· Build and maintain excellent relationships with clients to drive customer loyalty and satisfaction.

· Effectively manage sales teams, providing guidance, support and coaching to achieve optimal performance. Expertise in handling Farmer Finance & Farm Equipment’s (FF& FE) Loan Documents in the loan department, ensuring timely delivery of services and collections from customers within the stipulated credit period.

· Collect payments from different parties over the phone, ensuring timely and accurate transactions.