Namita Vaze
Mumbai
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Saraswat Bank. Excels in relationship building and possesses excellent time management skills. Achieved significant improvements in service quality, leading to increased client retention and satisfaction. Skilled in verbal and written communication, adept at fostering team unity and driving performance excellence.
Overview
8
8
years of professional experience
Work History
Branch Manager
Saraswat Bank
04.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Deputy Manager
Saraswat Bank
10.2021 - 03.2024
Junior Officer
Saraswat Bank
04.2017 - 09.2021
- Increased customer satisfaction by addressing concerns promptly and implementing solutions that met their needs.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Assisted in the preparation of comprehensive reports, providing valuable insights for management decisionmaking.
- Conducted thorough research to support project goals, identifying key industry trends and opportunities for growth.
Education
Mcom - Commerce
Mumbai University
Mumbai03.2016
Skills
- Excellent time management skills
- Excellent work ethic
- Relationship building and management
- Strong team-builder
- Verbal/written communication
Timeline
Branch Manager
Saraswat Bank
04.2024 - Current
Deputy Manager
Saraswat Bank
10.2021 - 03.2024
Junior Officer
Saraswat Bank
04.2017 - 09.2021
Mcom - Commerce
Mumbai University
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